Edward Sutherland Email & Phone Number

Franklin Park, Illinois

Greater Chicago Area

Collect and deliver time-sensitive packages throughout the day• Provide an efficient pickup and delivery service, support to customers on any issues regarding features of services, while complying with all operational, security and safety policies, procedures and processes with the objective of meeting service commitments and maximizing customer satisfaction

Elk Grove Village, Il

• Operated in the dispatch area, shifting/scheduling 30 drivers to better serve the needs of the clients• Routed, scheduled, and coordinated customer deliveries utilizing demographic and mapping software• Adjusted schedules to reflect the work and personnel needed to complete tasks on-time and within budget• Maintained productivity standards on Key Performance Indicators • Coordinated company assets (equipment and personnel) to achieve service levels and cost objectives• Performed specific duties in measuring and reporting driver payroll, service levels, fleet performance, etc.• Assisted dispatch staff with all tasks required as needed including scheduling new deliveries, reconciling loads, driver confirmations, and general phone coverage• Handled daily interaction with customers scheduling deliveries and assisting in unloading of freight as needed• Performed all areas of customer service including special requests and performing continual crisis management to resolve problems efficiently and quickly• Interfaced with senior management and other related departments in the distribution area recommending and implementing changes• Adhered to DOT regulations and company Safety policies• Kept dispatch records/logs and status reports• Monitored traffic conditions and redirect drivers to avoid delays• Handled emergency calls from drivers immediately contacting appropriate police, fire, or other emergency agencies

Elk Grove Village, Il

• Sold to and delivered 150 to 180 stops per day• Pre-inspected delivery truck; prepared orders from load sheets; dead-stacked loading/unloading up to 200lbs• Completed daily paperwork for company deliveries and DOT regulations• Handled preventative maintenance on trucks

St. Charles, Il