I oversee SFTP integration verifications, including setting up and testing eligibility, claims, and accumulator feeds for new clients. I assess project outcomes and present insightful updates to leadership in internal meetings to drive improvements. I create project plans that outline tasks, resource allocation, and timelines. I monitor claims data with account and clinical executives to identify member disruption, drug trends, and client cost-saving opportunities. I conduct weekly calls and meetings with senior management, providing updates on project progress and implementation milestones. As the primary point of contact for clients, I manage interactions and resolve issues efficiently.• Successfully onboarded 30 new TPA clients, encompassing 70+ groups and 15K lives for 1/1/2024 and 142 new groups for white label clients, having 630+ groups and 122K lives.• Developed implementation playbook, a guide detailing roles/tasks of implementation managers.• Instituted efficient tracking methods and documentation, meeting project objectives and ensuring information security.

I orchestrated seamless integration and setup of eligibility, claims, and accumulator feeds for new clients. I coordinated project plans and reported progress to ensure on-budget completion and go-live readiness. I fostered robust partnerships with internal and external stakeholders. I devised and refined processes for prescription and health plan implementation services to optimize project outcomes.• Achieved 100% client satisfaction by launching three innovative programs in 2022, positively impacting 13,000 individuals.• Led minimal member disruption during PBM transitions via pharmacy benefit management implementation strategies.

I arranged process flows, dashboards, and COGNOS reports. I acted as the pivotal liaison for audit requests, coordinating effectively between clients, brokers, and internal auditors. I conducted rigorous material assessments for audits to ensure quality assurance, accuracy, and compliance with industry standards.• Pioneered creation of audit coordinator role within quality management improvement group, endorsed by senior executives.• Implemented robust policies/procedures and contributed to efficient and compliant operational environment.

I oversaw a team of managers in the rollout of 51 client projects. I developed and distributed member materials, including plan documents, brochures, and ID cards, while serving as the primary point of contact for client and member communications. I crafted detailed project plans and fostered team collaboration to meet and exceed project milestones.• Established partnership with clinical trials company, leading to $150K additional annual revenue.• Successfully integrated 82 accounts covering 104,350 lives and steered 31 self-funded client implementations impacting 70K+ lives with 100% satisfaction rate.

I provided administrative and training assistance to IBM's service parts operations, alleviating the material inventory transfer backlog. I also closed the procurement plan backlog by securing $15.8M in service parts inventory.• Cultivated global employer connections to implement innovative workforce programs, boosting business profitability.• Decreased time spent on product life cycle support by training India-based engineering team to operate autonomously.

I streamlined coordination among local and global customers in engineering and manufacturing divisions for effective product life cycle and supply-demand balance. I orchestrated life cycle supply plan forecasting, procurement, and inventory allocation across North America, Latin America, Asia Pacific, Japan, and China. I served as an administrator analyst and senior systems analyst, and was appointed to an elite team to solve executive-level escalations.• Reduced $500K annual inventory and saved $250K in costs via world trade repair parts analysis.• Slashed $1M in external purchases annually by leveraging surplus stock from Europe and Asia Pacific warehouses.• Managed $20M+ worth of procurement of purchase orders, ensuring planning and executive approval.• Decreased 25% inventory spend through critical analysis techniques by optimizing Philips' life cycle projections.