Director of Operations for corporate locations, implementing and ensuring optimal care standards and building best in class client relationship health centers while supporting the explosive growth with our franchise partners.

Cost U Less St. Croix, U.S. Virgin Islands Club style retailer located in the Caribbean and Pacific Islands with store volume of $45 million.Store Director | 2020-PresentResponsible for all aspects of store operations, logistics, marketing, procurement and purchase of local products, and community and government affairs. Lead 17 managers and more than 100 team members. Work with logistics in securing proper merchandise quantities to maximize sales. Procure local vendors to service the store. Develop robust marketing plans using radio, TV, and social media. Create and oversee comprehensive programs to drive community partnerships. • 400% EBITDA increase and 25% revenue growth achieved in less than eight months by setting clear objectives and implementing efficient processes.• 100% increase in produce sales, increased gross margin by 17% and delivered a 14% boost in overall customer traffic in under three months by reorganizing delivery process to optimize produce sales. • 15% improvement in team member turnover while increasing team quality and bench strength earned through development and implementation of merit increase program, wage plan, and individual development plans rolled out companywide.

BJ’s Wholesale Club Merritt Island, FLMembership warehouse club chain with 218 clubs, sales of more than $15 billion, and more than 32,000 employees.Senior Director of Regional Operations | 2018-2020Managed club retail and gasoline operations for total of 118 clubs from Florida to New Jersey. Oversaw total of ten regions with more than $5 billion in revenue. Executed initiatives related to sales, membership, profitability, operational excellence, and team member retention. Consistently exceeded KPIs and developed succession bench for all positions within the organization.• 97.6% operational compliance, 42% turnover reduction, and 3% sales growth attained after spearheading full leadership team assessment and establishing clear performance expectations.• 94% customer satisfaction earned within six months of rolling out a Buy Online, Pick Up in Club (BOPIC) online platform to improve the customer experience and operational efficiency.• Increased club membership base 21% and improved membership renewals to more than 88% by partnering with buying division to improve product assortment based on regional preferences.• Improved overall shrink results to less than 0.25% of sales for three consecutive years after implementing inventory process enhancements to maximize results.• #1 in customer satisfaction for five consecutive years earned by creating a customer-focused culture centered around employee empowerment and engagement.• Promoted greater than 20 internal leaders to VP, Director, and General Manager roles to build a strong, diverse leadership bench for future growth and expansion.• Achieved 8% sales increase while optimizing SKU assortment by nearly 5% within one year after leading a club SKU rationalization and assortment test involving 50 clubs across multiple regions.• Assisted with developing training and SOPs for testing and rollout of innovative scan and go technology in 30 clubs throughout the Southeast region.

Director of Regional Operations | 2001-2018Led retail and gasoline operations of 13 clubs ranging from South to North Florida with revenues exceeding $600 million. Managed more than 130 managers and 1,500 team members. Hired, coached, and developed teams that fostered future growth of the region and company. During tenure, opened and operated over 30 clubs across five new markets. • 63% growth in promotional sell-throughs and 41% increase in endcap sales attained as founding Chairperson of corporate Sales Committee focused on identifying opportunities to improve sales throughout the company.• 5-10% improvement in sales and EBIDTA, 20% increase in club membership, and 15% growth in membership renewals earned in underperforming clubs by serving as active member of the Buddy Club Committee.• Surpassed revenue and EBIDTA expectations within one year by discovering growth opportunity areas to expand the company’s footprint and gain market share in an oversaturated retail environment.Additional BJ’s Wholesale Club Experience: General Manager, Club Operations Support Manager, Assistant Manager, Merchandise Manager, and Stock Clerk

Various club sales volumes from $30 - $90 million