Responsibilities:1. Supporting and guiding participants through the different levels of the Award (Bronze, Silver, Gold) that includes helping them understand the requirements and setting achievable goals.2. Assisting in planning activities for the four sections of the award: Community Service, Physical, Skills, and Adventurous Journey. Ensuring that activities meet the Duke of Edinburgh Award criteria.3. Providing mentorship and encouragement to participants, helping them stay… Show more Responsibilities:1. Supporting and guiding participants through the different levels of the Award (Bronze, Silver, Gold) that includes helping them understand the requirements and setting achievable goals.2. Assisting in planning activities for the four sections of the award: Community Service, Physical, Skills, and Adventurous Journey. Ensuring that activities meet the Duke of Edinburgh Award criteria.3. Providing mentorship and encouragement to participants, helping them stay motivated and overcome any challenges they may face during the award process.4. Organising and delivering training sessions, particularly for the Expedition section, which may include map reading, campcraft, and first aid.5. Keeping track of participants' progress, ensuring they complete each section of the award and meet the necessary requirements.6. Ensuring the safety of participants during activities, especially during expeditions. Conducting risk assessments and following safety protocols.7. Maintaining communication with participants, parents, and other stakeholders to keep them informed about the program's progress and any upcoming events.8. Managing the administrative aspects of the program, including registration, record-keeping, and reporting to the Duke of Edinburgh organisation.9. Helping participants prepare their award submissions, ensuring all sections are completed, and submitting them for approval.10. Encouraging participation in the Duke of Edinburgh Award within the school or organisation and promoting its benefits to potential participants. Show less

Responsibilities1. Craft a long-term vision for the enrichment program that aligns with the school's overall mission and educational goals. Conduct regular needs assessments to identify gaps and opportunities in the current program offerings.2. Develop and implement a broad spectrum of enrichment programs. Ensure these programs are inclusive, innovative, and meet the diverse interests and needs of the student body.3. Work closely with academic staff to ensure enrichment activities… Show more Responsibilities1. Craft a long-term vision for the enrichment program that aligns with the school's overall mission and educational goals. Conduct regular needs assessments to identify gaps and opportunities in the current program offerings.2. Develop and implement a broad spectrum of enrichment programs. Ensure these programs are inclusive, innovative, and meet the diverse interests and needs of the student body.3. Work closely with academic staff to ensure enrichment activities complement the school’s curriculum and support holistic student development.4. Identify and nurture students’ talents and interests through targeted programs and personalised guidance. Provide platforms for students to showcase their skills and achievements.5. Implement a robust evaluation framework to measure program effectiveness, gather feedback, and make data-driven improvements.6. Monitor participants during their expeditions, activities, and assessments to ensure adherence to the Duke of Edinburgh Award guidelines and standards.7. Provide assistance and guidance to participants, helping them navigate challenges and stay on track with their goals.8. Document and report on the progress and completion of participants' activities, providing feedback as necessary. Show less

Student Affairs1. Responsible for the management and operations of the Department of Student Affairs and all matters pertaining thereto.2. Generally, be responsible for the development, planning, coordinating and organisation of activities and management of University’s sporting and related students activities which will enhance the students life in the university.3. To advise, guide and oversee student organization, clubs and societies to promote higher student participation and… Show more Student Affairs1. Responsible for the management and operations of the Department of Student Affairs and all matters pertaining thereto.2. Generally, be responsible for the development, planning, coordinating and organisation of activities and management of University’s sporting and related students activities which will enhance the students life in the university.3. To advise, guide and oversee student organization, clubs and societies to promote higher student participation and more vibrant activities.4. Develop a yearly calendar on all student-related activities and events.5. Develop, implement and promote programs that foster student leadership and professionalism.6. To promote and coordinate the student activities in social and cultural at the state, regional and national levels.7. Develop and sustain effective communications and relationships with students, administrators, faculties, and staff.8. Make recommendations for improving all aspects of student life.9. Submitting reports to the management practices, administrative systems and customer service and contribute to staff training.10. To participate and contribute to the general management of the University as may be appropriate for a staff at my level.Alumni1. Communicating with Nilai University Alumni community.2. Operating an alumni magazine/newsletter.3. Providing content and carrying out editorial duties for an alumni publication.4. Organising reunions for alumni members.5. Arranging networking events.6. Encouraging donations to support bursaries, research and university development.7. Promoting the alumni community to current students.8. Strategis planning for the direction of the alumni office.9. Managing the budget for the office.10. Responsibility for the alumni website and online community.11. Arranging for discounts, benefits and services for alumni members.12. communicating with university departments and local businesses to arrange benefits packages for alumni members. Show less

Responsibilities1. Inculcate a service culture in Nilai University as an important part of quality assurance.2. Facilitate and handle customer complaints (including face to face contact with students and parents) and assigning responsibility for resolution, reporting resolution, opening and closing complaints.3. Determine critical situations and advising/reporting to management for urgent and immediate attention resulting from customer feedback.4. Develop and maintain existing… Show more Responsibilities1. Inculcate a service culture in Nilai University as an important part of quality assurance.2. Facilitate and handle customer complaints (including face to face contact with students and parents) and assigning responsibility for resolution, reporting resolution, opening and closing complaints.3. Determine critical situations and advising/reporting to management for urgent and immediate attention resulting from customer feedback.4. Develop and maintain existing online “Student Care” and keeping complaint records for regular analysis.5. Develop clearly defined customer service policy for all departments.6. Engage students and staff for proactive discussions.7. Arrange/organise/conduct trainings (in conjunction with Human Resource Department, if appropriate) for upgrading customer relationships especially for front line personnel and service departments.8. Determine Customer Satisfaction Ratings by asserting whether the academic processes and support services meet or surpass customer expectations (of students, parents and sponsoring bodies) - satisfaction gap provided by Nilai University.9. Collect, analyse and disseminate the institutional Customer Satisfaction Survey data and make a concerted report to the Management to review achievements, problems, enhancements, and best practices. Show less

Registration of New Students1. Responsible for new student registration and to prepare listing for new id no & payment schedule to be given during registration.2. To check the qualification to enter the program.3. To ensure the documents received is completed as per checklist.4. To enter the new registered student in EMS System.5. Print out offer letter for new students.New Students Record1. Opening new files for new students and making sure all documents are… Show more Registration of New Students1. Responsible for new student registration and to prepare listing for new id no & payment schedule to be given during registration.2. To check the qualification to enter the program.3. To ensure the documents received is completed as per checklist.4. To enter the new registered student in EMS System.5. Print out offer letter for new students.New Students Record1. Opening new files for new students and making sure all documents are complete.2. Follow up with students/ parents/ Academic Advisors for any incomplete documents.Update Missing Student Status1. To liaise with Academic Admin for student who didn't register for current intake.2. Terminate the students if they fail to response to the warning letterPTPTN Report1. To prepare daily report for Online application for new students, briefing for PTPTN agreements, consolidate the reports received from PTPTN.2. To update every quarter the E IPTS System.Processing of1. Withdrawal application - correspondence/ updating status/ monthly report.2. Deferment application - correspondence/ updating status/ monthly report.3. Warning letters - correspondence/ updating status/ follow ups/ report.4. Termination - correspondence/ reports.5. Discipline records - correspondence/ reports.Monthly Report1. To prepare monthly report consist of EPF withdrawal, Deferment, Change of Program, Withdrawal, Missing and Terminated students Show less

*Formerly known as Nilai University College*Responsibilities:1. Assisting the head of department to manage the issues pertaining to the department and recommend solutions to ensure smooth and efficient operations of the department.2. Implement, monitor and review policies and procedures consistent to those of University College.3. Plan the allocation of rooms in University College owned accommodation and ensure optimal occupancy rate.4. Manage and provide supervision of… Show more *Formerly known as Nilai University College*Responsibilities:1. Assisting the head of department to manage the issues pertaining to the department and recommend solutions to ensure smooth and efficient operations of the department.2. Implement, monitor and review policies and procedures consistent to those of University College.3. Plan the allocation of rooms in University College owned accommodation and ensure optimal occupancy rate.4. Manage and provide supervision of staff to ensure that good customer service is rendered.5. Provide management reports on a timely basis.6. Liasing with other relevant departments on maintenance and security of the student accommodation.7. Oversee the welfare of the residents and ensure that they abide by all rules and regulations of the University College.8. Managing a team of house masters and house mistresses.9. Participating in activities such as graduation ceremonies, student orientation, registration and other University College functions from time to time.10. Perform any other duties as and when assigned by Management from time to time Show less

Responsibilities:1. Ensure courteous communication with customers across various channels (in-person, phone, email, letter) and maintain a clear focus on enhancing customer interaction at the counter.2. Monitor and analyze customer comments and suggestions to improve service quality, using tools like CEMPIA.3. Manage and resolve customer complaints to prevent escalations.4. Maintain accurate records of all customer interactions.5. Collect and analyze patient feedback… Show more Responsibilities:1. Ensure courteous communication with customers across various channels (in-person, phone, email, letter) and maintain a clear focus on enhancing customer interaction at the counter.2. Monitor and analyze customer comments and suggestions to improve service quality, using tools like CEMPIA.3. Manage and resolve customer complaints to prevent escalations.4. Maintain accurate records of all customer interactions.5. Collect and analyze patient feedback statistics to assess service levels and recommend improvements.6. Propose and implement programs to enhance customer care quality.7. Collaborate with department heads to streamline admission and discharge processes.8. Develop customer care procedures, policies, and standards.9. Lead or supervise the customer care team.10. Identify training needs, work with HR to implement them, and provide ongoing education and orientation for staff to ensure high-quality patient care. Show less

Responsibilities:1. To build and maintain relationships with all at management level in all of the department to facilitate the efficient escalation and resolution of Customer issues.2. To compile Customer Complaint letters from all stores.3. To Monitor and attend to all Customer Voice4. To monitor overall in Member Card and Service Counter activities.5. To communicate management objectives to the team and to ensure that the efforts of the team are focused on achieving these… Show more Responsibilities:1. To build and maintain relationships with all at management level in all of the department to facilitate the efficient escalation and resolution of Customer issues.2. To compile Customer Complaint letters from all stores.3. To Monitor and attend to all Customer Voice4. To monitor overall in Member Card and Service Counter activities.5. To communicate management objectives to the team and to ensure that the efforts of the team are focused on achieving these objectives.6. To ensure that all correspondence (faxes/e-mails/letters) are handled properly & on a timely basis and according to set standards in order to maintain quality customer service.7. To support all process management in planning, execution, auditing of Cashier or related to Customer Care Project.8. To monitor and prepare Customer Care Manager Reports. Show less

Responsibilities:1. Provide a warm welcome to guests upon arrival and assist with their needs throughout their stay.2. Address guest inquiries and provide information about the resort’s facilities and services.3. Offer recommendations for dining, shopping, entertainment, and sightseeing within and outside the resort.4. Provide detailed information about local attractions, events, and activities.5. Assist guests with making reservations for restaurants, shows, and other… Show more Responsibilities:1. Provide a warm welcome to guests upon arrival and assist with their needs throughout their stay.2. Address guest inquiries and provide information about the resort’s facilities and services.3. Offer recommendations for dining, shopping, entertainment, and sightseeing within and outside the resort.4. Provide detailed information about local attractions, events, and activities.5. Assist guests with making reservations for restaurants, shows, and other activities.6. Arrange transportation services, including airport transfers, taxis, coach and limousine services.7. Provide guests with directions and maps to various destinations.8. Handle special requests such as arranging for in-room amenities, special occasions, and personal services.9. Assist with services like babysitting and dry cleaning.10. Communicate effectively with other hotel departments to ensure guest requests are fulfilled.11. Maintain accurate records of guest requests and services provided.12. Assist with the planning and coordination of events and activities for guests.13. Provide support for business travelers with meeting and event planning needs.14. Promote the resort’s services and amenities to guests.15. Stay updated on local attractions, events, and activities.16. Continuously seek ways to enhance guest experiences and service delivery. Show less

Responsibilities:1. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints .3. Assists customers in all inquiries in connection… Show more Responsibilities:1. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.2. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving customer complaints .3. Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events and directions - making recommendations based on local knowledge and hotel practices.4. Responsible for processing packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.5. Responsible for assisting with Front Office or Bell Stand duties as needed.6. Ensures standards are being met, guest satisfaction is high and responds to all guest requests in an accurate and timely manner Show less