Edward Valencia Email and Phone Number
Edward Valencia is a graduate at Drexel University with a BS degree in Computer Science specializing in Graphics and Interaction and Software and Security. Through his classes, he gained experience developing in Python, Java and C++. He is also learned with back end web development through a senior capstone project. Additionally, he is also familiar with HTML, SQL, Unix, and JavaScript. While attending classes, he gained experience in the IT field at his two Co-op internships. He learned how to work with clients in order to satisfy their needs. He troubleshooted many devices, including machines using Windows, Mac and Linux operating systems. Additionally, he has used ticketing software to assign support tickets to other people when a problem needs specialized help.
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It Help Desk TechnicianSaint Peter'S UniversityJersey City, Nj, Us
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It Client Services TechnicianNjedge Jul 2023 - Present- Provide real-time Tier 1 Help Desk Support for faculty, staff, and students- Triage and resolve an average of 15 TeamDynamix support tickets per day.- Troubleshoot user desktop, notebook, mobile devices, and tablet computers as well as network, printing, and email issues on university campus.- Train and manage work study students to assist full time technicians - Provide AV support for daily events on university campus. -
Retail Sales AssociateEvent Network, Llc Feb 2022 - Jul 2023San Diego, Ca, Us- Provide excellent customer service to store guests.- Accurately and softly handle customer transactions at the register.- Maintain the storefront, ensuring the store is clean and well stocked. -
It Co-Op InternDechert Llp Apr 2019 - Sep 2019Philadelphia, Pa, Us- Managed websites and troubleshoot computer systems.- Overviewed network usage in all branches of the company and documented high traffic websites for the network security team.- Collaborated with other software engineers to develop scripts to automate processes for clients.- Identified outdated SQL databases and collaborated with SQL developers to maintain and update databases. -
It Co-Op InternAnnenberg School For Communication At The University Of Pennsylvania Apr 2018 - Sep 2018Philadelphia, Pennsylvania, Us- Provide Help Desk Support for Faculty, Staff and Students at the Annenberg School for Communication. - Create support tickets and assign them to other staff members as appropriate. - Troubleshoot desktop, notebook, mobile device and tablet computers including network, printing and email issues
Edward Valencia Education Details
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Drexel UniversityComputer Science
Frequently Asked Questions about Edward Valencia
What company does Edward Valencia work for?
Edward Valencia works for Saint Peter's University
What is Edward Valencia's role at the current company?
Edward Valencia's current role is IT Help Desk Technician.
What schools did Edward Valencia attend?
Edward Valencia attended Drexel University.
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