Edward Valencia Email and Phone Number

Support the development of new value propositions and negotiate vendor and strategic partner agreements that enable Symphony Health to offset data costs and help position Symphony Health as a strategic and interdependent partner with suppliers.o Consults with suppliers and strategic partners to drive new business development to meet quarterly and annual sales goals by meeting with suppliers and partners to discuss, document, and fully understand specific needso Bring the opportunities together to create an overarching approach for partners that leverages common elements but is also specific to the needs of the markets.o Engage with cross functional teams to ensure the vendor and strategic partner services meet the needs and are economically and technically viable for Symphony Health product and service offerings.o Helps to manage the business case, costs, and trade-offs to deliver the maximum value from suppliers and partners within agreed timescales and constraints.o Identify and assist in the execution of acquisition or strategic partnership opportunities that can accelerate growth.

Client advisor for solutions offered by Symphony Health Solutions that meet the client and industry questions specific to market research, sales targeting and compensation and marketing efforts. This is achieved thru coordination and consultation with Sales, IT and Operational teams.o Responsible for coordination with commercial team for strategic account planning in order to secure contract renewal and net new revenue opportunities.o Coordinates and monitors renewal activities as well as gathers changes to contracted deliverables.o Responsible for client training on services, products and software applications offered.o Plans and holds routine client status meetings presenting appropriate reports on performance, projects and general customer action items.o Collaborates and assists the internal Customer Operations, IT and Sales teams to establish and maintain positive relationships by serving as the internal client advocate.o Responsible for monitoring and collecting client receivables.

Principal leader and point of contact for client relationships and is ultimately responsible for fulfilling the sales targets and cultivating the Symphony Health Solutions relationship and performance within its client base. This is achieved thru the Account Business Planning Process, the sales forecasting and funnel process, the pricing and contracting process, the sales development process from idea generation & client problem/question through the offer development, negotiation and deal close, and the implementation of the Plan of Action. o Leads account team’s execution of the strategic account plan, including development and implementation of qualitative and quantitative metrics for achieving account success.o Continuous building of deeper strategic relationships at higher levels within the accounts.o Implemented internal communication tactics to ensure internal support teams are informed, by educating on client goals, business questions and needs and clarifying methods to achieve strategic partnerships and revenue growth.

Client advisor for solutions offered by Symphony Health Solutions that meet the client and industry questions specific to market research, sales targeting and compensation and marketing efforts. This is achieved thru coordination and consultation with Sales, IT and Operational teams.o Responsible for coordination with National Account Executive for strategic account planning in order to secure contract renewal and net new revenue opportunities.o Coordinates and monitors renewal activities as well as gathers changes to contracted deliverables.o Responsible for client training on services, products and software applications offered.o Plans and holds routine client status meetings presenting appropriate reports on performance, projects and general customer action items.o Collaborates and assists the internal Customer Operations, IT and Sales teams to establish and maintain positive relationships by serving as the internal client advocate.o Responsible for monitoring and collecting client receivables.

Acting liaison collaborating with Client, Sales and Operation teams to identify client requirements, compiling specifications for client request and managing projects through completion.o Responsible for consulting, defining and writing detailed project specifications for market analyses including, but not limited to targeting and compensation for client deliverables.o Respond to client inquiries regarding data problems, data applications and methodologies for custom and standard deliverables.o Responsible for maintaining client relationships with clients through excellent customer service, product education and application to meet their needs.o Responsible for strategic account planning for net new revenue opportunities.

Responsible for all operational aspects of 40 branch offices, including profit and loss analysis, business development, administration and customer service. Managed the development, implementation and ongoing training of office branch personnel. o Directly and indirectly supervised, trained and developed a workforce of over 100 employees.o Implemented procedures that reduced operating cost, improved quality, productivity and increased profitability.o Responsible for organizing, planning, and conducting, as well as attending, various sales and operation management meetings. o Developed a weekly and monthly statistical analysis reporting method for the Arizona Region which in turn was implemented across the United States.o Developed and implemented Standard Operating Procedures within the Arizona Region.

Responsible for identifying, projecting and selling to higher education institutions and Fortune 500 Companies for purchasing proprietary telecom software and services. Achieved success thru the management of lead generation, referral and implementation of software and services. o Conducted formal presentations at prospective and current customer sites.o Lead and collaborated multi-teams in the design of the project scope of work and pricing proposals during the contractual phase of the project. o Orchestrate project handoff and introduction of the customer and their project to the Requirements and Project Management teams. o Assist throughout the customer relationship with initiation of software enhancements and additional purchases for existing customer base.

Responsible for analysis and strategic budgetary planning, weekly and monthly profit & loss analysis as well all administration functions for all Arizona office locations. o Responsible for the management of the operations and sales force for 7 temporary staffing branch locations. o Increased district revenue by 47% over a six month period. o Interact daily with staff to mentor, train, coach ensuring overall development of team members. o Responsible for organizing, planning, and conducting sales and operation management meetings. o Implemented procedures that reduced operating cost, improved quality, productivity and increased profitability.

Served as the primary facilitator between the customer, field and home office operations to ensure customer satisfaction through proper execution of the contracts. Responsible for securing, growing and managing the sales and relationship in both new and existing accounts through the development and execution of a comprehensive account strategy. o Focused on the construction, light industry and administrative industries. o Prepare and present client proposals to all levels of client and prospect management. Initiate and oversee contract negotiation and sign off of project contracts. o Ranked top Sales Representative in region during tenure.

Responsible for initiating new account relationships as well as developing and maintaining current relationships within the Richmond and surrounding cities.o Built a strong base of clients and prospects in construction, light industrial and professional arenas. o Extensive cold calling, networking, and the attendance of local organizations and trade shows. o Penetrated existing clients for new business opportunities. o Ranked top Account Manager in region during tenure.

Responsible for identifying, projecting and selling to higher education institutions and Fortune 500 Companies for purchasing proprietary telecom software and services. Achieved success through the management of the lead generation, referral and transition of customers by building client relationships and ongoing account management activities.o Attended national and regional industry tradeshows and conferences representing organization. o Conducted formal presentations at prospective and current customer sites.o Participate in the design of the project scope of work and pricing proposals during the contractual phase of the project. o Orchestrate project handoff and introduction of the customer and their project to the Requirements and Project Management teams. o Assist throughout the customer relationship with initiation of software enhancements and additional purchases for existing customer base.

Direct accountability for the planning and execution of client implementation project plans from inception through project completion. o Guided and facilitated contract and joint venture alliances with higher education institutions and Fortune 500 companies for major long distance carriers for Internet, pager, cellular, cable and telecommunications services.o Responsible for hiring, training, and developing support personnel. Successfully directed projects in excess of 3 million dollars, while maintaining compliance with established client specifications, timelines, and budgetary commitments. o Consistently selected by company executive management to manage complex, difficult, or troubled projects.