Edward A. Washington Ii Email & Phone Number

Nashville Metropolitan Area

As a member of the Customer Success team, I serve as an experienced health system advisor, master communicator, problem solver, and ongoing project manager responsible for the customer relationship with a large, highly visible Acute IDN. In this role, I am responsible for managing the success of the relationship with this high-profile customer to achieve the goals and objectives identified by the customer and Cardinal Health. This responsibility includes identifying, quantifying, qualifying, tracking, and evaluating customer pain points and for facilitating, developing, designing, and implementing processes that improve overall customer experience. I will also act as customer advocate and liaison back into Cardinal Health organization.

Lavergne, Tn

Drive a shared vision and mission throughout the organization, creating and implementing a strategy and roadmap of account management to achieve corporate goals. • Piloted aggressive organic business growth and pushed company through to the next level, ultimately conducting quarterly business reviews with clients, customer retention, and educating clients about new and existing products• Collaborated with internal partners and clients to develop all contracts, agreements, and operating guidelines, as well as fee increases and other amendments• Coordinated calls with clients to discuss key metrics and KPIs while aiding with new client implementation.Achievements: • Selected as a corporate trainer for new account managers; designed new training materials for quarterly and annual business evaluations• Introduced a series of client-focused strategies and a balanced scorecard approach that produced immediate gains in operational efficiencies and financial performance.

Lenoir City, Tn

• Drove a continuous improvement “Lean” work culture that supports staff training and business administration.• Improved production of Honda output by reducing late departures from an average 4 daily down to zero late departures• Promoted a cooperative, enthusiastic work atmosphere by serving as a leader and mentor to all operational and hourly staff; ensured that all regulations are followed to the letter, including those imposed by DOT, OSHA, and safety standards

Chattanooga, Tennessee Area

Knoxville, Tn

● Managed change and effectively mitigated risk and during a complete reorganization in 2016; promoted from to Senior Rail Operations Supervisor, managing and meeting critical deadlines for up to 30 locomotives generating multi-millions in railcar annual revenue.• Co-managed the 124 mile-road territory and 32 customers supported by 60+ employees; oversaw all scheduling, staff hiring, performance management, and communication. • Managed remote teams in multiple locations; developed and managed strong relationships with key customers; proactively identified and resolved issues.• Facilitated training events, meetings, and evaluations, ensuring compliance to regulations and internal procedures• Recognized for superior performance and leadership in supporting compliance and high quality, 2017 Effectively mitigated risk and managed change during a complete reorganization in 2016; promoted from transportation supervisor to Senior Rail Operations Supervisor with additional management responsibility.● Managed and met critical deadlines for up to 30 locomotives. Co-managed the 124-road territory and 32 customers supported by 60+ employees; oversaw all scheduling, staff hiring, performance management, and communication. Led a motivated team with continuous improvement focus. ● Served as key point of contact and liaison for customer relations; developed and managed strong relationships with key customers; proactively identified and resolved issues; provides world class customer service. ● Ensured compliance to regulations and internal procedures; facilitated training events, meetings, and evaluations. Investigated incidents, determined root causes, and implemented corrective actions to promote workplace safety. ● Recognized for superior performance and leadership in supporting compliance and high quality, 2017.

Knoxville, Tennessee

Knoxville, Tennessee Area

Germany, Kosovo, & Iraq

● Provided medical care and counseling for sick and injured US and foreign personnel in both peace time and during combat, while overseeing 12 junior medical specialists. ● Served as a medical advisor and the Commander's Personal Security Detail (PSD for 2 Iraqi deployments. Managed the medical training of Iraqi medical service personnel and day to day operation of a Battalion Medical Aid Station including inventory and procurement of all medical supplies and medications. Oversaw the the unit's vaccination and reporting program in accordance with DoD mandates.● Facilitated the development of a Disease & Non-Battle Injury program for all US personnel while deployed to Kosovo. Concurrently coordinated medical sustainment training for nearly 300 medical service personnel deployed throughout the Balkans.● Earned numerous awards and citations over 20 years of service including the Bronze Star Medal, the Meritorious Service Medal, the Combat Action Badge, and the Combat Medical Badge.