Edward Willie

Edward Willie Email and Phone Number

Data Center Services Manager at University of Rochester @ University of Rochester
Edward Willie's Location
Rochester, New York, United States, United States
Edward Willie's Contact Details

Edward Willie work email

Edward Willie personal email

n/a
About Edward Willie

Edward Willie is a Data Center Services Manager at University of Rochester at University of Rochester.

Edward Willie's Current Company Details
University of Rochester

University Of Rochester

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Data Center Services Manager at University of Rochester
Edward Willie Work Experience Details
  • University Of Rochester
    Data Center Services Manager
    University Of Rochester Jan 2023 - Present
    Rochester, New York, United States
    Managing the Data Center Operations team to ensure the sustained operation of the tier 3 Data Centers at the University of Rochester.
  • University Of Rochester
    Enterprise Computing Operations Team Lead Supervisor
    University Of Rochester Jun 2021 - Jan 2023
    Monitoring of servers, network connectivity, and the facility.Incident recording, tracking, reporting and escalation with HEAT and Service Desk.Over the phone Helpdesk and Customer Service.Base level System Administration with Windows Servers.Development and Support of internally used web application.Database Administration for internally used web application.Create and maintaining procedural documentation.Assist in the deployment of new applications for interdepartmental use.Develop Data Integration processes to connect and chare data between various systems.Scheduling of department staff.Overseeing Operations.Providing counsel and mediation for Operators.Evaluating performance of Operators and providing constructive criticism for improvements.Interdepartmental communications and resolving conflict. Writing and updating procedural documentation.
  • University Of Rochester
    Enterprise Computing Operations Specialist, Lead
    University Of Rochester Jul 2019 - Jun 2021
    Rochester, New York, United States
    ● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application● Create and maintaining procedural documentation ● Assist in the deployment of new applications for interdepartmental use.● Develop Data Integration processes to connect and chare data between various systems. ● Assist with scheduling of department staff. ● Overseeing Operations while on shift● Providing counsel and mediation for Junior Operators when needed.● Evaluating performance of Junior Operators and providing constructive criticism for improvements.
  • University Of Rochester
    Enterprise Computing Operations Specialist, Sr
    University Of Rochester Dec 2018 - Jul 2019
    Rochester, New York, United States
    ● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application● Create and maintaining procedural documentation ● Assist in the deployment of new applications for interdepartmental use.● Develop Data Integration processes to connect and chare data between various systems.
  • University Of Rochester
    Enterprise Computing Operations Specialist
    University Of Rochester Apr 2017 - Dec 2018
    Rochester, New York, United States
    ● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application
  • University Of Rochester
    Enterprise Computing Operations Specialist, Tar
    University Of Rochester Jan 2017 - Apr 2017
    Rochester, New York, United States
    ● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service
  • Maximus Through Adecco Staffing Agency
    Consumer Service Specialist Iii
    Maximus Through Adecco Staffing Agency Aug 2016 - Oct 2016
    Rochester, New York, United States
    ● Receiving In-bound calls● Polite communication with consumers ● Thorough and efficient information gathering and reporting
  • Rochester City School District Information Management And Technology Department Through Core Employm
    Temp Computer Technician
    Rochester City School District Information Management And Technology Department Through Core Employm Jun 2010 - Aug 2015
    Rochester, New York, United States
    ● Computer Maintenance and Repair● Helpdesk and Customer Service● Inventory Management● Project Lead

Edward Willie Education Details

Frequently Asked Questions about Edward Willie

What company does Edward Willie work for?

Edward Willie works for University Of Rochester

What is Edward Willie's role at the current company?

Edward Willie's current role is Data Center Services Manager at University of Rochester.

What is Edward Willie's email address?

Edward Willie's email address is ed****@****ter.edu

What schools did Edward Willie attend?

Edward Willie attended Rochester Institute Of Technology.

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