Managing the Data Center Operations team to ensure the sustained operation of the tier 3 Data Centers at the University of Rochester.

Monitoring of servers, network connectivity, and the facility.Incident recording, tracking, reporting and escalation with HEAT and Service Desk.Over the phone Helpdesk and Customer Service.Base level System Administration with Windows Servers.Development and Support of internally used web application.Database Administration for internally used web application.Create and maintaining procedural documentation.Assist in the deployment of new applications for interdepartmental use.Develop Data Integration processes to connect and chare data between various systems.Scheduling of department staff.Overseeing Operations.Providing counsel and mediation for Operators.Evaluating performance of Operators and providing constructive criticism for improvements.Interdepartmental communications and resolving conflict. Writing and updating procedural documentation.

● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application● Create and maintaining procedural documentation ● Assist in the deployment of new applications for interdepartmental use.● Develop Data Integration processes to connect and chare data between various systems. ● Assist with scheduling of department staff. ● Overseeing Operations while on shift● Providing counsel and mediation for Junior Operators when needed.● Evaluating performance of Junior Operators and providing constructive criticism for improvements.

● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application● Create and maintaining procedural documentation ● Assist in the deployment of new applications for interdepartmental use.● Develop Data Integration processes to connect and chare data between various systems.

● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service● Base level System Administration with Windows Servers● Development and Support of internally used web application.● Database Administration for internally used web application

● Monitoring of servers, network connectivity, and the facility● Incident recording, tracking, reporting and escalation with HEAT and Service Desk● Over the phone Helpdesk and Customer Service

● Receiving In-bound calls● Polite communication with consumers ● Thorough and efficient information gathering and reporting

● Computer Maintenance and Repair● Helpdesk and Customer Service● Inventory Management● Project Lead