- Educate clients on IRS and Affordable Care Act regulations- Provide clients a high level overview of the their reporting and how it impacts their business- Responsible for the onboarding and implementation of new clients - Help clients navigate the IRS regulations surrounding the Affordable Care Act and file with the IRS- Created a new hire training program and successfully onboarded and trained several new employees on system applications and operation processes- Provide… Show more - Educate clients on IRS and Affordable Care Act regulations- Provide clients a high level overview of the their reporting and how it impacts their business- Responsible for the onboarding and implementation of new clients - Help clients navigate the IRS regulations surrounding the Affordable Care Act and file with the IRS- Created a new hire training program and successfully onboarded and trained several new employees on system applications and operation processes- Provide service leaders with changes in the industry- Work with leadership to improve current processes and provide feedback to continuously give clients the best in class service- Head of several focus groups that include employee engagement opportunities and client retention Show less

• Fields daily calls from HRS clients and participants with questions regarding their Section 125 plan• Provide a quality service experience by thoroughly researching, addressing, and resolving all client and participant inquiries• Occasionally assist the sales field and even CPA community with questions regarding their clients’ plan • Meet or exceed department goals and expectations• Build and maintain strong partnerships with internal partners• Worked with team members to… Show more • Fields daily calls from HRS clients and participants with questions regarding their Section 125 plan• Provide a quality service experience by thoroughly researching, addressing, and resolving all client and participant inquiries• Occasionally assist the sales field and even CPA community with questions regarding their clients’ plan • Meet or exceed department goals and expectations• Build and maintain strong partnerships with internal partners• Worked with team members to create a credit adjustment/refund job aid for the department Show less

• Educate client on how to read and understand their current credit card processing statements• Finished with a sales quota of 84%• Build and maintain effective and professional relationships with sales representatives from other departments in order to generate additional revenue for Paychex

• Finished with a sales quota of 89%• Schedule appointments for outside sales representatives to review payroll solutions and other services with business owners• Attend training sessions to improve call quality, strengthen sales skills, as well as other Paychex products and services

· Sign up new memberships, help with fitness questions, keep club clean and daily reports per corporate expectations· Generate revenue for the club and try and sell more premium memberships· Provide club tours to prospective members per corporate expectations and standards· Build effective and professional customer relationships· Increase member satisfaction by introducing them to free services complimentary of the club

- Conduct PC optimizations through lead generations- Ability to multi-task to achieve goals effectively and on time- Meet and exceed productivity and quality standards to fulfill assignments- Through remote connection, optimize the customers computer and build sales - Set and achieve personal and company sales goals and expectations- Excellent communication skills and team work skills- Provide outstanding customer help & support/customer service

Estimate mileage and draw out on computer program and then write up route description of the proposed install via aerial fiber placement. Filing, enter customer jobs, working with Microsoft excel, word and xmapAccomplishments:Certification in AutoCAD computer drawing programHelp increase sales by providing company with fastest route to lay/hang aerial fiber at cheapest costHelped open new markets by drawing potential routes to existing cable on poles

Fill team apparel orders for local schools (high school-college) and also working in the storeAccomplishments:Help boost sales by setting up mobile shop at sports events and competitions and marketing products and advertisingBuild tracking of inventory to prevent internal loss