Responsible for executing media and reporting on end-to-end acquisition marketing campaigns to drive brand consideration, demand, and acquisition through offline and online media channels amongst customers.

Responsibilities• Work with our creative media agency and channel teams to plan, execute and optimise the media mix for both offline & online channels.• Collaborate with agency partners and internal teams to analyse performance reports & derive insights which will further improve media and creative results.• Ensure effective stakeholder management internally and externally through clear communication of strategy alignment.• Manage media & production budgets at a campaign level, within overall product budget parameters.

Responsible for executing media and reporting on end-to-end acquisition marketing campaigns to drive brand consideration, demand, and acquisition through offline and online media channels amongst our business customers.

Achievements • Executed first to market Apple iPad and Watch creatives which saw a 49% YoY demand increase within first month of launch.• Led process improvements which contributed to automating online demand data across 6 product categories to be more efficient in reporting in managing performance.

Customer Marketing involves the design and development of marketing strategies, and execution and reporting of highly engaging campaigns into the base.Responsibilities• Operating within an agile environment, I worked closely with many areas of the business including Product, Go-to-Market, Legal and Customer Experience whilst also ensuring all frontline channels had visibility and knowledge of any marketing activity.• Drive optimal marketing execution & juggling multiple competing priorities to deliver on collective deadlines whilst finding new and innovative ways to effectively engage customers.• Strong stakeholder management, and interpersonal, relationship building and negotiation skills with the ability to influence without direct reporting line

Executing, embedding and optimising compliance, operation regulatory and digital initiatives into Retail and Channel sales to deliver a world class experience and employee experience Responsibilities• Development, embedding, adherence and optimisation in Retail, Telesales and Webchat of an Effective Compliance & Regulatory Framework• Driving digital adoption within the frontline and optimisation through Squad collaboration • Supporting Jarvis frontline platform enhancements and frontline adoption• SME for process, compliance and regulatory support for Frontline GTM activitiesAchievements• Reviewed E2E and identified and mitigated gaps within the current sales processes and provided a compliance uplift of 26% across all sales channels. This enabled us to re-educate frontline agents and led to creating a training module.

Responsibilities • Excellent customer service skills• Ability to work under pressure and meet all deadlines set • Identifying customers’ needs to recommend and tailor suitable solutions or products• Ability to meet sales targets, KPI's and goals set by Team Leaders and Management