Edward X Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

1. Responsibility for anti fraud activity (training, socialization, publication, campaign, etc) 2. Maintain an easy access for any staff to escalate any issue related to fraud (Whistle Blower system) including data maintenance and follow up.3. Monitoring and controlling to ensure that Fraud Committee decision related to fraud sanctions have been implemented. 4. Maintain all fraud cases update and documentations in data base.5. Doing evaluation and trend analysis for improvement process in unit related to fraud case. 6. Improve implementation and compliance of anti fraud policy and any local regulation related.

1. Implement Quality Assurance control in all units in Operations relating to application and transaction processes for Cash Management Services and Client Service Group.2. Ensure all new and update procedures related to unit can be implemented.3. Undertake periodic self-assessment on key controls to access the proper functioning and adequacy of existing controls.4. Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of Operational Risk within unit.5. As Acting Head of WBOI Operational Risk ( 1 Oct 2007 – 23 March 2008 ) to manage Operational Risk within Cash Management Services, Trade, Security Services, Global Market Operation, Client Services Group and Business Support Unit.

1. Handling Electronic Banking transactions process for SKN/RTGS, Telegraphic Transfer, In-house Transfer and Cashier Order request.2. Ensure that suspense accounts are balanced against G/L everyday.3. Support and drive service quality and customer awareness in all staff supervised (4 staff)4. Preparation for monthly reporting

Jakarta

1. Assists corporate and Institutional Banking customers in responding to their inquiries related to banking products and to promote its quality service at a level that meets or even exceeds their expectations.2. Assist corporate account opening and maintenance process ( Jun 1999 – Aug 2000 ).3. Multiple product, service and investigatory responsibilities(Payment/Trade/Custody/Treasury, etc).4. Timely and accurate resolution to all inquiries receive through various means (phone, swift, telex, fax, etc). 5. Ensure that all services/products provided are legally compliant and in accordance with BI & Bank of England regulations on Know Your Customer and anti-Money Laundering in order to protect the best interest of both of the bank and the customers.6. Nostro reconciliation and investigation (November 2003 up to 31 May 2004).7. Preparation for monthly reporting.

Jakarta

1. Support and drive service quality and customer awareness in all staff supervised (8 staff)2. Balance end of day cash position within the hour of tellers repayment on a daily basis.3. Ensure that cash and suspense accounts are balanced against G/L everyday.4. Identify skill and knowledge gaps within team member and ensure that each team member is fully aware of procedures and inherent controls.

Jakarta

1. Process Cheque Purchased/Outward Cheque Collection/Bill Collection/Traveller’s Cheques transactions and perform general reconciliation of Sundry and Suspense accounts.2. Handle customer inquiries and staff referrals regarding process in a manner which meets agreed service standards.3. Liaise with relevant parties (other department and customers) when required to obtain approvals for transactions to be processed.4. Clearing duties.5. Investigation and replying queries from customer and other department.6. Travellers Cheque processing.7. International Cheque Collection.

Jakarta

1. Clearing duties.2. Investigation and replying queries from customer and other department.3. Travellers Cheque processing.4. International Cheque Collection.

Jakarta

1. As assistant to Personal Financial Consultant Retail Business Personal Banking: - Processing Account Opening and Loan Application. - Cross Selling banking products. - Handling general phone and walk-in inquiries. - General administrative work, which may include preparation of memos, customer’s letter and documentation. - Funds Inquiries ( e.g. incoming Telegraphic Transfer and Bank Draft ). - To perform excess report, follow up for products.2. Clearing duties.

Jakarta

- Preparing and data entry. - Filling all document. - Assistant to Information Manager, Hubbing Project.