Quality Analyst
CurrentAnalyze and compile claims data to identify and track employee errors, providing insights into emerging trends and areas for improvement.Generate and deliver comprehensive monthly quality reports to management, highlighting key performance metrics and operational trends.Collect and analyze operational performance data across multiple functions to identify trends, uncover opportunities for process enhancements, and drive continuous improvement.Design and develop an operational dashboard in Microsoft Power BI to track and monitor KPIs across Inbound, Outbound, and Inventory Control functions, leveraging Microsoft Fabric and SQL for automated data refreshes.Lead the development and implementation of a robust training program aimed at reinforcing a strong focus on quality and optimizing team performance