Edward A. Hayes work email
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Edward A. Hayes personal email
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Edward A. Hayes phone numbers
With over 25 years of professional experience, Edward is a seasoned transformational account executive who helps customers enable relevance via AI in commerce. He works at Coveo, a leading provider of AI-powered search and relevance solutions for eCommerce and enterprise platforms.Edward leverages his extensive expertise in eCommerce and enterprise marketing management software and consulting to help executives transform shopping experiences and combine eCommerce and digital marketing. He creates customer journeys across all channels, integrating marketing, merchandising, content, promotions, customer service, and fulfillment. He also delivers enterprise-wide software applications, content, and workflow solutions, and evaluates market trends. He has successfully communicated with CIOs, CMOs, CDOs, and CFOs, and has achieved multiple honors for his sales performance and innovation. Edward's mission is to empower customers with AI and cognitive solutions that optimize customer experience and drive growth.
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Owner And CeoHayes Design CoSouth Bend, In, Us
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Senior Account ExecutiveCoveo Mar 2023 - PresentNorth AmericaHelping customers enable Relevance via AI in Commerce. -
Sr. Commerce Transformational Leader For North AmericaHcl Software Jul 2019 - Mar 2023United States -
Ibm Watson Customer Engagement Sr. Transformation LeaderIbm Jan 2014 - Jul 2019United StatesEngage with CMO, CCO, CIO and CFO to enhance and transform customer experience with IBM's Customer Engagement Solutions. Focus on Digital Transformation, Cross Channel Campaign Management and Interaction Optimization (Next Best Action), to drive personalized, relevant, interactive offers that improve performance acquisition, cross sell, and retention for IBM's largest Aerospace and Automotive companies in the United States. By using Cognitive, advanced marketing and web analytics, propensity models, CRM data, and business/marketing intelligence to increase response rates and maximize relevancy to deliver improved ROI. Edward's goal is to help his clients create systems of engagement to make each moment with their customers matter. -
Strategic Account ExecutiveXerox Corporation Jan 2011 - Jan 2014Greater Chicago Area• Focus on developing and implementing software and technology to drive retention, cross marketing to increased revenue streams, and improve on the customer experience.• Develop and executed annual business plan incorporating vertical research, identifying market trends, implementing effective client optimization strategies, and managing sales pipeline to close.• Develop relationship between ACS and customer, to ensure penetration of cloud based services and SaaS model• Engage at the “C” Suite• Manage profitable P&L for account transactions, delivered 100% of plan in 2011 and 2012. -
Regional Solution ManagerXerox Jan 2007 - Dec 2011Indianapolis, Indiana Area• Responsibilities included employee selection, forecasting, strategic planning, coaching, aligning resources for sales support and direct client interaction• Responsible for over $13M in annual technology and professional services and sales • Conducted supervisory visits to monitor representatives’ core job competency development and provide guidance in areas of problem solving, decision-making and sales cycle management.• Improved sales team development by refining cold calling, prospecting, forecasting and product training techniques resulting in 70% of the team over 100% of plan (2008). • Facilitated partnerships with Xerox counterparts to cross-functionally penetrate existing and competitive corporate accounts resulting in new equipment placements
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National Account ManagerXerox Jan 2004 - Dec 2006Greater New York City Area• Develop and executed annual business plan incorporating vertical research, identify market trends, implement effective client optimization strategies and manage sales pipeline to close delivering $35M in revenue and 113% plan attainment (2006)• Facilitate partnerships with line of business and partners to cross-functionally penetrate account and gain placements of additional portfolio products and services for Xerox.• Played key leadership role in driving large-scale XGS services revenue in the nation’s largest financial enterprises. • Drove complex sales cycles, leveraging C-level contacts from qualification to close.• Manage profitable P&L for account transactions.
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Production Solution ExecutiveXerox Jan 2000 - Dec 2004South Bend, Indiana Area• Provide PSG product and solutions expertise to the account mangers• Maintained and grew client base by providing ongoing customer needs analysis. • Collaborate with account managers on development and execution of account strategies. Responsible for PSG related customer satisfaction.• Communicate Xerox strategy and direction to key decision makers• Identify, engage and coordinate specialist, partners and technical resources required to support the account environment
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High Volume Sales Executive And Document Center Sales ExecutiveXerox Jan 1999 - Dec 1999• Provided subject matter expert support for sales force as needed throughout the sales cycle• Developed business applications for departmental light lens and digital solutions• Communicated Xerox vision, direction and strategy to key decision makers through sales calls, demonstrations and presentations• Coordinated customer events focused on driving departmental performance• Cascaded training programs to sales force as needed to support product launches and other product specific learning initiatives
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Account ManagerXerox Jan 1996 - Dec 1998• Developed and presented written sales proposals to customers• Performed product demonstrations• Negotiated close of sale and complete paperwork to place customer orders for equipment
Edward A. Hayes Skills
Edward A. Hayes Education Details
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Business Administration And Management, General
Frequently Asked Questions about Edward A. Hayes
What company does Edward A. Hayes work for?
Edward A. Hayes works for Hayes Design Co
What is Edward A. Hayes's role at the current company?
Edward A. Hayes's current role is Owner and CEO.
What is Edward A. Hayes's email address?
Edward A. Hayes's email address is ed****@****ibm.com
What is Edward A. Hayes's direct phone number?
Edward A. Hayes's direct phone number is +157431*****
What schools did Edward A. Hayes attend?
Edward A. Hayes attended Indiana University South Bend.
What are some of Edward A. Hayes's interests?
Edward A. Hayes has interest in Poverty Alleviation, Children, Economic Empowerment.
What skills is Edward A. Hayes known for?
Edward A. Hayes has skills like Solution Selling, Professional Services, Saas, Managed Services, Negotiation, Complex Sales, Team Leadership, Major Accounts, Sales, Outsourcing, Account Management, Customer Retention.
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