Edward A. Hayes Email & Phone Number

South Bend, IN, US

North America

Helping customers enable Relevance via AI in Commerce.

United States

United States

Engage with CMO, CCO, CIO and CFO to enhance and transform customer experience with IBM's Customer Engagement Solutions. Focus on Digital Transformation, Cross Channel Campaign Management and Interaction Optimization (Next Best Action), to drive personalized, relevant, interactive offers that improve performance acquisition, cross sell, and retention for.

Greater Chicago Area

• Focus on developing and implementing software and technology to drive retention, cross marketing to increased revenue streams, and improve on the customer experience.
• Develop and executed annual business plan incorporating vertical research, identifying market trends, implementing effective client optimization strategies, and managing sales pipeline to close.
• Develop relationship between ACS and customer, to ensure penetration of cloud based services and SaaS model
• Engage at the “C” Suite
• Manage profitable P&L for account transactions, delivered 100% of plan in 2011 and 2012.

Indianapolis, Indiana Area

• Responsibilities included employee selection, forecasting, strategic planning, coaching, aligning resources for sales support and direct client interaction
• Responsible for over $13M in annual technology and professional services and sales
• Conducted supervisory visits to monitor representatives’ core job competency development and provide guidance in areas of problem solving, decision-making and sales cycle management.
• Improved sales team development by refining cold calling, prospecting, forecasting and product training techniques resulting in 70% of the team over 100% of plan (2008).
• Facilitated partnerships with Xerox counterparts to cross-functionally penetrate existing and competitive corporate accounts resulting in new equipment placements

Greater New York City Area

• Develop and executed annual business plan incorporating vertical research, identify market trends, implement effective client optimization strategies and manage sales pipeline to close delivering $35M in revenue and.
• Facilitate partnerships with line of business and partners to cross-functionally penetrate account and gain placements of additional portfolio products and services for Xerox.
• Played key leadership role in driving large-scale XGS services revenue in the nation’s largest financial enterprises.
• Drove complex sales cycles, leveraging C-level contacts from qualification to close.
• Manage profitable P&L for account transactions.

South Bend, Indiana Area

• Provide PSG product and solutions expertise to the account mangers
• Maintained and grew client base by providing ongoing customer needs analysis.
• Collaborate with account managers on development and execution of account strategies. Responsible for PSG related customer satisfaction.
• Communicate Xerox strategy and direction to key decision makers
• Identify, engage and coordinate specialist, partners and technical resources required to support the account environment

• Provided subject matter expert support for sales force as needed throughout the sales cycle
• Developed business applications for departmental light lens and digital solutions
• Communicated Xerox vision, direction and strategy to key decision makers through sales calls, demonstrations and presentations
• Coordinated customer events focused on driving departmental performance
• Cascaded training programs to sales force as needed to support product launches and other product specific learning initiatives

• Developed and presented written sales proposals to customers
• Performed product demonstrations
• Negotiated close of sale and complete paperwork to place customer orders for equipment