Edward Allen Email & Phone Number

Newmarket

Newmarket

Temporary Placement York Region Childrens Aid Society

Newmarket

Temporary Placement York Region Childrens Aid Society

Network/System Administration.Performed diagnostics on PCs, peripheral equipment, troubleshoot problems Maintained and repair Windows operating systems; install/upgrade PC components such as network cards, memory chips, disk drives, modems, CD-ROM and drivers.Provided application training to entry level employees.Configured and maintained all networking.

Waterloo, Ontario, Canada

Represented BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactionsTook ownership of cases and bring resolution to customers' issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases and service packsProvided world class.

Waterloo, Ontario

Represented BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactionsTook ownership of cases and bring resolution to customers' issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases and service packsProvided world class.

Served as the Project Manager for all activities related to the full implementation of the SMS project; prepares and establishes budgets, list of priorities, risk assessments and ensures that all deadlines and expectations are realized.Directed Implementation of the Students Management System Acted in the following capacities Project manager, Technical.

Managed workstations, servers, laptops, printers, routers, switches, firewalls, VPNs.Ensured stable operation of Organizations' network, connected PCs and peripherals;Included planning, developing, installing, configuring, maintaining, supporting, provisioning and optimizing all network hardware, software, and communication links.Converted multiple.

137 Mountian View Avenue Kingston 3

Deliver lectures inFundamentals of ITIntroduction to programmingNetworkingHardware upgrade and repairs.

Kingston, Jamaica

Provided key direction for the organizations Business process changes to enable the implementation and migration to a new Student Management System Platform(SMS).Key technical player in driving the implementation and adoption of the SMS.Provide training for Stakeholders.Provided some operational management assistance until users were comfortable to assume.

http://www.mussonjamaica.com/

Lead the implementation of Voip Platform for Approximately 70+ extensions project. including network infrastructure and architecture planning and design.

http://www.tgeddesgrant.com/content/about-us

Provided guidance and direction to technical team for the implementation and commissioning of a VoIP Platform that replaces an outdated Meridian System with over 200+ users.Provided planning, development, installation, and configuration of said system.

Kingston Jamaica

Provide services to the organization and its clientele in various areas of networking including preventative maintenance, provisioning of circuits and equipments monitoring, mapping and optimization.This was accomplished using a number of technologies and systems including Mrtg, prtg, rodopi,CCM,whatsupip, snmp, cisco routers and switches, Motorola canopy.

2 Tom Redcam Drive Kingston 5 Jamaica

This was originally a two month contract to sit in for the vacationing position holder.Main OfficeConverted several sneaker and one to one networks into one single converged LAN. Implemented proper IP addressing scheme, dhcp and address reservations.Discontinue the use of several individual ISP connections.Interconnected disparate buildings at the location.

Oversee all 4 computer labs during the evening division school. Assist lectures during the evenings when required. Assist the then coordinator of the evening division with the management and administration of the evening division programmes.Quit the coordination program in 2004 but continued the lab technician post until 2007.

Responsible for servicing, upgrade and repairs of all lab computers and also the other computers in the organization. Network upgrade and repairs.Delivering lectures in Pascal programming, introduction to programming, using Microsoft word, excel, PowerPoint, access, windows.

Monitor and lead operations at the help desk.Assist with intermediate repairs of lab computers and network.Assist lab lecturers in delivering courses that included Word Perfect, using DOS, Lotus 123, DBase +3, FoxPro 2.5, Pascal programming, turbo c programming, using Windows.

Computer Systems Networking And Telecommunications

Master'S Degree, Management Information Systems, General

Bachelor Of Science (Bsc), Management Information Systems

Certificate, Ccna

Associate'S Degree, Management Information System

Education record