Edward Allen Email & Phone Number

Newmarket

Newmarket

Temporary Placement York Region Childrens Aid Society

Newmarket

Temporary Placement York Region Childrens Aid Society

Network/System Administration.Performed diagnostics on PCs, peripheral equipment, troubleshoot problems Maintained and repair Windows operating systems; install/upgrade PC components such as network cards, memory chips, disk drives, modems, CD-ROM and drivers.Provided application training to entry level employees.Configured and maintained all networking devices, workstations, server hardware, operating systemsEnsured the security, protection, and integrity of the company’s networks; managed user accounts, Security groups, file accessibility, and backups and recovery.Provided technical support to all managers, supervisors, and end users.Managed, and supported Windows XP, Windows 7, Server 2008, VMware and Active Directory domain network in multiple locations.Provided technical solutions and investigated alternative methods for solving problem.Offered telephone support to thousands of users, earning reputation for complex problem resolution.Actively managed IP Communications, audio/video conferencing, mobility, presence.Created and presented technical solutions to potential Enterprise clients.Design, implement, and configure several advanced networking solutions to include: VoIP, IP management using VLSM, QOS, HSRP & VLAN management.Performed day to day VoIP account provisioning.Directed vendor communications to build strategic relationships and reconcile telephony billing, providing significant reductions by way of least cost routing.Developed and documented VoIP policies, procedures, standards and guidelines.Worked with project managers to develop VoIP project plans and executed the implementation of these plans.

Waterloo, Ontario, Canada

Represented BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactionsTook ownership of cases and bring resolution to customers' issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases and service packsProvided world class customer support whilst also assisting with technical consultations and escalations from internal and external partners.Prepared and managed escalations for approval to Software Development Collected information and performed advanced troubleshooting as a Subject Matter Expert (SME) of Desktop, Handheld, BIS and BES Server inquiries from Specialists and associatesIdentify and document potential software/hardware defects.Monitored ticketing system for new, and updated, including updating existing tickets and work-items and maintain excellent MTTR.

Waterloo, Ontario

Represented BlackBerry for product specific customer inquiries/support and issues via inbound voice and email interactionsTook ownership of cases and bring resolution to customers' issues, participate in several beta tests of new BlackBerry software/hardware, early testing of new product offerings, version releases and service packsProvided world class customer support whilst also assisting with technical consultations and escalations from internal and external partners.Prepared and managed escalations for approval to Software Development Collected information and performed advanced troubleshooting as a Subject Matter Expert (SME) of Desktop, Handheld, BIS and BES Server inquiries from Specialists and associatesIdentify and document potential software/hardware defects.Monitored ticketing system for new, and updated, including updating existing tickets and work-items and maintain excellent MTTR.

Served as the Project Manager for all activities related to the full implementation of the SMS project; prepares and establishes budgets, list of priorities, risk assessments and ensures that all deadlines and expectations are realized.Directed Implementation of the Students Management System Acted in the following capacities Project manager, Technical Manager, Communications Manager, Vendor Liaison Officer, Trainer.Supervised, monitored and collaborated with staff and management team on all issues pertaining to the operation of the SMS.Presided over the training and orientation of employees on the use of the systems in order to ensure strict compliance with system use and company policies.Provided input in Business Process Change decisions.Acted as SMS Operations Manager from start of implementation.

Managed workstations, servers, laptops, printers, routers, switches, firewalls, VPNs.Ensured stable operation of Organizations' network, connected PCs and peripherals;Included planning, developing, installing, configuring, maintaining, supporting, provisioning and optimizing all network hardware, software, and communication links.Converted multiple workgroup LANs to Single LAN. Conducted problem solving processes whenever the need arised.Converted flat LAN architecture to hierarchical, Utilizing VLANs to improve security.Upgraded Network Switching fabric to assist in ensuring security and integrity of network.Monitors potential threats, vulnerabilities and implements preventative measures.Implements backup processes and other disaster recovery contingencies, conducts data recoveries.Planned, architected, and implemented updated company communication systems utilizing VoIP spanning five (5) locations.Worked with vendors to build strategic relationships and reconcile telephony billing, providing significant reductions by way of least cost routing.

137 Mountian View Avenue Kingston 3

Deliver lectures inFundamentals of ITIntroduction to programmingNetworkingHardware upgrade and repairs.

Kingston, Jamaica

Provided key direction for the organizations Business process changes to enable the implementation and migration to a new Student Management System Platform(SMS).Key technical player in driving the implementation and adoption of the SMS.Provide training for Stakeholders.Provided some operational management assistance until users were comfortable to assume full responsibility.

Http://Www.Mussonjamaica.Com/

Lead the implementation of Voip Platform for Approximately 70+ extensions project. including network infrastructure and architecture planning and design.

Http://Www.Tgeddesgrant.Com/Content/About-Us

Provided guidance and direction to technical team for the implementation and commissioning of a VoIP Platform that replaces an outdated Meridian System with over 200+ users.Provided planning, development, installation, and configuration of said system.

Kingston Jamaica

Provide services to the organization and its clientele in various areas of networking including preventative maintenance, provisioning of circuits and equipments monitoring, mapping and optimization.This was accomplished using a number of technologies and systems including Mrtg, prtg, rodopi,CCM,whatsupip, snmp, cisco routers and switches, Motorola canopy, alvarian etc

2 Tom Redcam Drive Kingston 5 Jamaica

This was originally a two month contract to sit in for the vacationing position holder.Main OfficeConverted several sneaker and one to one networks into one single converged LAN. Implemented proper IP addressing scheme, dhcp and address reservations.Discontinue the use of several individual ISP connections.Interconnected disparate buildings at the location allowing for consistent and guaranteed standard of service and delivery to all members are this location.Converted standalone accounting and authentication to centralized management through the use of active directory domain and user management. Implemented centralized system updates through WSUS. Implemented group policy and associated restrictions. Implemented roaming profiles and folder redirection for all users who generate documents for the organization.Centralized document storage and implement central backup strategies for critical systems and documents.Reduced incident resolution time for in-house clients through the use of remote administration utilities.Reduce turnaround time astronomically for equipments that's returned to main office for repairs and servicing.Reduce the total number of equipments that come to the office for servicing and repairs. Implemented remote management and administration of systems and services at hundreds of remote regional, parish and branch libraries.Remote locationsImplemented or improve/upgrade hundreds of physical and logical LAN infrastructures across the network of libraries that falls under the jurisdiction of the Jamaica Library Service.

Oversee all 4 computer labs during the evening division school. Assist lectures during the evenings when required. Assist the then coordinator of the evening division with the management and administration of the evening division programmes.Quit the coordination program in 2004 but continued the lab technician post until 2007.

Responsible for servicing, upgrade and repairs of all lab computers and also the other computers in the organization. Network upgrade and repairs.Delivering lectures in Pascal programming, introduction to programming, using Microsoft word, excel, PowerPoint, access, windows.

Monitor and lead operations at the help desk.Assist with intermediate repairs of lab computers and network.Assist lab lecturers in delivering courses that included Word Perfect, using DOS, Lotus 123, DBase +3, FoxPro 2.5, Pascal programming, turbo c programming, using Windows.

Computer Systems Networking And Telecommunications

Master'S Degree, Management Information Systems, General

Bachelor Of Science (Bsc), Management Information Systems

Certificate, Ccna

Associate'S Degree, Management Information System

Education record