Ed Alfers Email & Phone Number

Perform claim audits to ensure claim evaluation accuracy. Provide recommendations to adjusters and leaders about value, quality and trends. Analyze and evaluate complex claim processes or procedures and explain them based on research. Provide written and verbal direction regarding negotiation strategies. Conduct office wide training for injury analysis, input and file negotiations. Advise leadership of coaching and training opportunities to assist with performance

Louisville, Kentucky Area

Ensure customer satisfaction by providing feedback and support to frontline adjusters. Manage and supervise claims/adjustments staff and office systems. Manage/coordinate projects including mailroom design and office expansion. Actively involved as arbitration panelist. Decide liability and damage issues. Serve as main contact person for troubleshooting phone line problems, maintain working contacts with AT&T, Global, Telesource and Wang. Served as subrogation advocate and as agent… Show more Ensure customer satisfaction by providing feedback and support to frontline adjusters. Manage and supervise claims/adjustments staff and office systems. Manage/coordinate projects including mailroom design and office expansion. Actively involved as arbitration panelist. Decide liability and damage issues. Serve as main contact person for troubleshooting phone line problems, maintain working contacts with AT&T, Global, Telesource and Wang. Served as subrogation advocate and as agent advocate. Interacted with agency force and was contact for claims issues. Show less

Louisville, Kentucky Area

Performed liability determination. Resolved disputes. Able to maintain investigation and bring about resolution to a large number of on going files, while ensuring customer satisfaction.

Louisville, Kentucky Area

Louisville, Kentucky Area

Managed twenty-two state territory and collected commercial accounts previously written off by client companies. Interviewed accounts and negotiated payment plans. Settled invoice discrepancies between clients and customers. Determined when legal action was the best course of action to recover for our clients. Specific achievements included: • Successfully negotiated payment of delinquent $100,000 account. • Instrumental in achievement of record-setting collection levels.

Louisville, Kentucky Area

Branch ManagerSupervised tellers and savings counselors. Trained and developed new employees. Established new business. Counseled and opened accounts for customers. Ensured branch balanced at close of business daily. Specific achievements included: • Selected to open new branch in low income neighborhood, reached over $1,000,000 in two years. • Created branch rate cards resulting in new customer inquiries and additions deposits.• Maintained rapport and respect with… Show more Branch ManagerSupervised tellers and savings counselors. Trained and developed new employees. Established new business. Counseled and opened accounts for customers. Ensured branch balanced at close of business daily. Specific achievements included: • Selected to open new branch in low income neighborhood, reached over $1,000,000 in two years. • Created branch rate cards resulting in new customer inquiries and additions deposits.• Maintained rapport and respect with employees. Show less

Mba, Business Administration/Management

Bachelor Of Science - Bs, Business Administration And Management, General