Edward Allan Pena Email & Phone Number
@dell.com
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Who is Edward Allan Pena? Overview
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Edward Allan Pena is listed as Computer Hardware Professional based in Calabarzon, Philippines. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Edward Allan Pena.
Edward Allan Pena previously worked as Resolution Specialist at Dell International Services Philippines, Inc..
Email format at dell.com
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AeroLeads found 1 current-domain work email signal for Edward Allan Pena. Compare company email patterns before reaching out.
About Edward Allan Pena
Edward Allan Pena is a Computer Hardware Professional.
Listed skills include Process Improvement, Technical Support, and Team Management.
Edward Allan Pena work experience
A career timeline built from the work history available for this profile.
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Resolution Specialist1. Adopted/used diagnostics of hardware systems or Dell approved/shipped applications for customers. 2. Answered advanced questions about installation, operation, configuration, customization, and usage of Dell products and services.3. Resolved complex issues forwarded by technicians or peers. Explained technical problems and solution possibilities for customers with challenging expectations (often escalated due to product/service/technology limitations). 4. Maintained/built relationships with other technology team & partners that impact the technical support. Went to an OSP site (Stream Makati) to provide assistance as a Resolution Specialist.5. Established, supervised, and maintained a self-sufficient front line technical support specialist team 6. Conducted technical assessments (weekly Knowledge Check), publish scorecards and facilitate refresher training sessions.7. Coached agents to meet their metric / results through mentoring sessions. 8. Drove for results from technical metrics; process improvements. 9. Exceled at recognizing internal and external customer's needs and expectations.10. Performed technical quality audits weekly.11. As an RS lead, participated with managers to determine focus areas for technical improvements. (ex. establish targeted coaching & mentoring programs, delivering vitality sessions based on research and analysis of data and performance trends)12. Held technical vitality trainings for new Dell products and services.13. Became a Subject Matter Expert (SME) for Windows 8 and 8.1.14. Created knowledge Base Articles for Support.dell.com as a member of the Social Mobile Analytics Cloud (SMAC) team. 15. Acted as a Team Lead POC for ANZ bottom Quartile Agents.
Frequently asked questions about Edward Allan Pena
Quick answers generated from the profile data available on this page.
What is Edward Allan Pena's role at their current company?
Edward Allan Pena is listed as Computer Hardware Professional.
What is Edward Allan Pena's email address?
AeroLeads has found 1 work email signal at @dell.com for Edward Allan Pena.
Where is Edward Allan Pena based?
Edward Allan Pena is based in Calabarzon, Philippines.
What companies has Edward Allan Pena worked for?
Edward Allan Pena has worked for Dell International Services Philippines, Inc..
How can I contact Edward Allan Pena?
You can use AeroLeads to view verified contact signals for Edward Allan Pena, including work email, phone, and LinkedIn data when available.
What skills is Edward Allan Pena known for?
Edward Allan Pena is listed with skills including Process Improvement, Technical Support, and Team Management.
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