infrastructure, Logistics, IT solutions.

ASB International FZE is a group company comprising of manufacturing & trading of lumber, beverages & oil field equipment.- Managing daily operations- Handling customer enquiries & negotiations- Customer relations via regular visits to the companies & maintaining goodwill- Inspection of the office & factory premises for Safety, Cleanliness, 5-S policies, staff uniforms, etc and maintaining documentation for the same- Maintaining documentation for ISO 9001:2008 Quality Management system (instrumental in initiating & implementing the ISO 9001:2008 Quality policy)-Managing could-based Email server for the entire group of companies (3 branches - Jebel Ali Free zone, Hamriya Free zone & Sharjah ind. area).-Remotely managing warehouse operations & cargo movement of our beverages trading company in Europe & UK (communicate with warehouse operators in France, Poland, Amsterdam & London to maintain & arrange movement of stock to & fro the bottling plant and the end customer.) All this done remotely from UAE.-Managing IT infrastructure for the group by coordinating with 3rd party service providers to maintain smooth operation of all systems & peripherals.-Report directly to the Chairman of the company & handling his, appointments, schedules, meetings, email communications & travel arrangements.-Training staff & labour about 5-S & ISO policies, office etiquette, work culture & effective management of time – maintaining records for the same.-Coordinating with Free-zone admin Authority for lease & licensing services of the company-Coordinating with Fee-zone Customs Authority for issues regarding inspection and vehicular movement-Introducing and presenting the company & its products to visiting off-shore clients-Screening of all administrative products suppliers and arrange for procurement-Maintaining a healthy relationship with all employees through regular one-on-one meetings to understand their grievances, complaints, criticisms & protests.

Strides Consulting Inc., is a management-consulting firm, founded on the guiding principle that any individual is endowed with immense inner potential and resources. Under an open and healthy learning environment, the inert and hidden strengths of each individual are drawn out slowly to its extensiveness. My roles and responsibilities included:- Research and development of training materials/programs & schedules.- Train the trainer – have trained trainers on subject matter and training methodologies- Have been trained by a Cambridge University instructor to impart BEC (Business English Certification) courses. Levels – PRIMARY, HIGHER & VANTAGE- Have imparted BEC training to University students and office executives in different states all over south India.- Constantly developing and improving training materials and discovering new approaches to train students.- Have imparted soft-skills & hard-skills training focusing on – Human Values, team building, self-confidence, shyness, inter & intrapersonal skills, public behaviour etc., as part of soft skills. Resume building, team-building, group discussion & presentation skills, corporate etiquette and behavioural science including office fashion & dining etiquette.- Used my extensive IT experience and corporate exposure to counsel, guide and provide direction to students who seek to further their career in the field of Information Technology.- Have trained company executives on various focus areas like HR management, company policy adherence, handling irate customers, call centre training, branding, floor sales management, etc.- Have worked closely with many exceptional senior trainers and consultants and learnt some highly extraordinary ways to not only impart training, but to create an environment for human values to be acquired by the trainee.- Have developed some unconventional new ways to train by the use of theatrics, dance, music and games.

Roles & Responsibilities Included:- Visiting and convincing banks & traders to handle their For-Ex services through the company.- Introducing customers to the various products and services of Thomas Cook For-Ex- Negotiating the best for-ex rates to walk-in customers and visiting international tourists- Handle branch activities and maintain records of daily transactions- Handle foreign currency and make sure the accounts tally on a daily basis.- Send daily, weekly, and monthly progress and sales reports to the Head office - Maintain cordial relationship with existing clients and extend goodwill to new customers- Maintain employee records, payroll, leaves, etc.

Planet Adventure, a part of Excel Group of Companies is a very unique sporting and event management company run by an ex-Air force personnel in Chennai India.My Roles and responsibilities included:- Imparting activity based training through games, theatrics & dance- Assisting in coordination of events with the main coordinator- Understanding, developing and imparting new strategies in marketing to attract new customers - Coordinating and facilitating training and events- Hosting events - Djing

Roles, Responsibilities & Achievements: Headed the operations of a high-profile financial institution with 3 team leads under me.Part of the pilot management team Instrumental in mediating between US clients and Wipro's higher management to smoothly transition the training and working process to IndiaCreated and implemented various reports to ensure accurate inflow and outflow of dataBest Customer Satisfaction Certification from the VP of AT&T Bellsouth, a premier Internet & Telecommunications giant in the US.Best performer in customer retention for Bank of AmericaHave undergone significant training in special customer handling skills & have imparted the same to the team

Roles, Responsibilities & Achievements: Backend processing of high value cargo documentsfor shipping companies around the East Asian regions.

BNS soft is a backend BPO Unit dealing in medical transcription & editing of medical records for Doctors and surgeons in the U.S.ARoles & Responsibilities: Conversion of voice files into transcribed formatted documents.- Considering my performance the management confirmed me as permanent employee within three months as opposed to the usual six.- Moved from Associate to Senior Associate in six months.- My accuracy levels were around 93% in spite of rigid turn-around times and high volumes- My ability to grasp the medical terminologies which were in the American accent was a source inspiration for the new recruits, which made me part of the training team to impart transcription & formatting techniques.