Team-oriented developer/engineer with over 24 years experience designing, supporting and improving IVR-based, CRM-based, web-based and iPad-based call center solutions for various vertical markets and major name companies, working directly with clients, vendors and internal technical and operational teams to deliver desired results; over 5 years experience in retail, including time as a department manager; each environment required the ability to address customer concerns, manage time and resources efficiently, adapt to sudden changes, quickly react to issues in a professional manner, and produce results on a consistent basis.