Edward Torres Email & Phone Number

Mountain View, Ca, Us

I joined the organization in a consultant role and pivoted into a full-time position that is focused on leading M&A activities, supporting a high-performing team, and leading Global sales operations within the M&A division. In this role, I maintain oversight of budget management and strategy development along with leading departmental reporting, sales engineering, sales compensation, and client engagement. ➥ Lead M&A activities across 14 countries including Canada, Peru, Chile, West Africa, and several locations in the Asia-Pacific region which requires extensive acumen regarding international business standards. ➥Instrumental in growing the internal M&A team from one employee to 12 team members, which required hiring effectively, providing onboarding/training, and defining key performance metrics within the department. ➥Increased closure rate of sales opportunities by 40% through the development of sales incentive strategies in addition to updating sales processes that resulted in sales teams successfully exceeding metrics. ➥Onboarded 20 data centers into the organization, requiring training teams on standard production tools and best practices in addition to providing executive support to escalated operational issues.

I provided consulting services to a key client, Broadcom, over five months with a focus on establishing processes related to reporting mechanisms, dashboards, and other tools needed to successfully integrate Symantec into Broadcom’s organization. In this role, I utilized Jira and Atlassian Confluence to create technical tools that were used to monitor over 30 cloud applications. ➥ Successfully tracked the actions and statuses of 100+ project managers using a robust dashboard, resulting in improved decision-making by executive leadership teams.

San Jose, California

I pivoted into a strategic role within the service provider engineering department that was concentrated on improving analytics systems, mentoring internal teams, and identifying opportunities to improve productivity across various tools.➥Reduced open case cycle time by 25% by reducing quality defects and managing customer-found defects. ➥Optimized the CFD process and eliminated several redundancies, resulting in a two-day reduction in first engineering touch cycle time.

San Francisco Bay Area

I moved into a role in support of engineering operation teams that was both hands-on and highly strategic. In this role, I led daily operations including budget management, product portfolio oversight, and partnering closely with the division’s senior vice president on strategy development and decision-making. Additionally, I was instrumental in identifying opportunities or risks within the product development lifecycle and creating corrective actions in addition to creating tools to transform raw data into dashboards that could be used to make strategic decisions.➥ Facilitated monthly meetings that included presenting relevant data to the senior leadership team and providing feedback on product development and market readiness.

San Francisco Bay Area

I led all facets of merger and acquisition projects throughout the Cisco organization. In addition, I led a team of approximately 10 team members that focused on overseeing up to 15 acquisitions annually and had oversight of the quote to cash lifecycle, new product development, and smooth operations during the transition of data into native systems. ➥Highly involved in multiple mergers while in this role including multi-million-dollar acquisitions for Scientific Atlanta and Tandberg. ➥Designed a unified process portfolio for use during acquisitions that included a structured system used to handle all facets of acquisitions as efficiently and seamlessly as possible. ➥Successfully reduced operating costs within the department by $631K annually by streamlining processes in addition to increasing service quality metrics from 4.1 to 4.82 (out of 5 stars). ➥Additional Roles with Cisco Include: Program Manager – Customer Operations from 1996-2010.