★ The Insurance Industry's Largest Pre-Vetted Service Pro Network ★► OUR CLIENTS: Insurance Carriers; Contractor and Franchise Networks; TPAs/MRPs; Service Providers► TRACKING: Insurance; Licenses/Certs; W9s; Background Checks; Services; Contracts; Risk Factors► USED FOR: Adjusters; Inspectors; Contractors; Engineers; Experts; Auto Body Shops; General Vendors

Directed all business analysis activities for insurance operations and led vendor management support unit, including vendor billing, reporting, and dispatch teams.► Created a claim's estimation platform project that led to a 60% per claim savings in vendor fees as well as eliminating the internal resource needs for manual estimate assignment creation.► Designed a vendor management software tool to store vendor details across multiple categories, including experts, construction, inspections, and adjusting.► Architected data warehouse initiatives to provide claims and underwriting key performance metrics to steer business decisions.► Implemented scalable automation solutions to support catastrophe operations in support of a 400,000+ claim event.► Designed software solution to manage wind mitigation credit re-inspections initiative resulting in over $220M in returned premium.► Provided strategic leadership to team who dispatched over 350,000 task assignments and processed over $80 million in invoices a year.

Responsible for IT infrastructure, user support, and DoD contract program management functions.► Managed national and international Department of Defense contracted programs including leading engineering and installation teams to perform contract defined tasks.► Contract and Solicitation development support, contributing to business development activities.► Re-Architected IT Server Deployment Strategy, improving productivity costs and improved backup strategy from every 48 hours to incremental, ensuring 0 data loss.

Was responsible for administering the End User Help Desk and internal Tech Support teams.► Decreased maximum response time of the support department from 48 hours to 6 hours, while improving customer satisfaction from 50% to over 90%.► Developed web-based professional development courses and systems for Florida’s reading teachers as an alternative to class room training. ► Created customer feedback solution to analyze and communicate issues to senior management.► Led conference exhibit team, increasing brand recognition and registrations to our solution.► Provided technical leadership in PeopleSoft implementation.

Managed IT department, responsible for IT infrastructure and user support functions.► Streamlined the IT operations’ support process and decreased support turnaround time.► Rolled out Citrix® Thin Client network solution to handle growth and increased customer needs. ► Developed professional development program for support staff to decrease employee attrition issues.

Led website development and tech support teams.► Developed a web presence for multiple divisions and increased site traffic over 400%, maintaining 99.9% up-time.► Provided tech support strategy for coverage of numerous locations.