Collaborated with management to monitor, enforce polices, and standard operating procedures including adherence to IT polices regarding incident, problem, change, release, request, confirmation and reporting management. Met deadlines consistently•Performed and monitored system backups/process scheduling and performed system maintenance /support that ensured continual operations with minimum downtime. •Teamed with company technical resources to resolve incidents in a timely and professional manner, improving customer satisfaction.•Aided in the continuous development of service desk procedures that increased efficiency in 1st-level resolutions.•Supported and administered data retention/recovery procedures for various systems. Resulted in proper documentation of on-site /off-site media archiving. •Participated in data retention, disaster recovery procedures, and planning activities that ensured quality control standards were in compliance on all systems.•Communicated with internal company technical resources staff and external hardware/software vendors that facilitated effective investigations and system-related issue resolution.•Trained new team members to perform all tasks consistent with operational policies.•Demonstrated ability to manage multiple priorities and follow through on projects to completion.Understanding and knowledge of iSeries operations, Z/OS Operating System, TSO, JCL, z/OS. Experience with Ticketing Systems, Working knowledge of Lotus Notes. Customer Information Control System (CICS).Perform all functions associated with system shutdown/startup of distributed and mainframe systems including Initial Program Load (IPL).IBM Job entry System 2 (JES2) job management sub-system; IBM Time Sharing Option (TSO) single logon tool; IBM Interactive System Productivity Facility (ISPF); IBM System Display and Search Facility (SDSP); and IBM Tape Management systems (TMS)

Maintain operations by monitoring error and stoppage messages; observing peripheral equipment; entering commands to correct errors and stoppages; reloading paper; making adjustments in process; notifying supervisor for additional resources.Document problems and actions by completing production logs.Resolved user problems by answering questions and requests.Ensured operation of equipment by completing preventive maintenance requirements and tests; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Maintain client confidence and protects operations by keeping information confidential.Contribute to team effort by accomplishing related results as needed.