Ed Brice Email & Phone Number

Chicago, IL, US

Northbrook, IL, US

Northbrook, IL, US

• Serve as the Chief of Staff with responsibility for developing strategic alliances, promoting continuous improvement practices, reporting strategic developments to executive leadership, and incorporating new business.
• Responsible for leading a team of 55 associates focused on content delivery and ongoing strategy for over 40,000 Allstate producer models and agency sales personnel in more than 11,000 different locations.
• Implemented a new learning management system (LMS) within nine months and transferred more than 40K learners to the system; assisted different producer models with core curriculum and varying role support by developing.
• Transformed and supervised external vendor education content aimed at maximizing close rates and identifying new growth opportunities, leading to the attainment of a net promoter score of 65%.
• Oversaw the establishment and kickoff of virtual role-play series for lead sales associates, resulting in an average of 8.0 Net Promoter Score (NPS) and an increase in close rate for two marquee products.
• Utilized knowledge of LMS to develop personalized learning communities aimed at fostering practice sharing between virtual producer models.

Chicago, IL, US

• Led a team of 33 associates responsible for the strategy and implementation of blended learning and performance support for over 110,000 associates in over 1,200 locations.
• Decreased onboarding curriculum for our Member Services Organization (MSO) by over 40%.
• Utilized an off shore staffing model to decrease expense over 25% without compromising team production.
• Transformed compliance content to an individualized direct mapping model and a one-time content release, resulting in over a 15% decrease in content mappings and a 10% increase in content completion.

Chicago, IL, US

• Led a team of 20 associates responsible for the strategy and execution of the learning content transformation for all member facing associates in our retail stores, impacting over 90,000 associates in 800 stores.
• Partnered with internal stakeholders to create individualized digital learning plans for store associates based on roles and responsibilities.
• Influenced internal stakeholders to embrace change resulting in a decrease of over 50% of passive learning objects and an uptick of 30% of scenario based learnings.

Chicago, IL, US

• Restructured learning team members into PMO in order to better serve our internal stakeholders and decrease cycle time on learning projects.
• Created an internal rate card for learning products which decreased erroneous requests, initiated a product level pricing system, as well as validated our overall team output.
• Provided individualized coaching and upskilling to several team members to increase overall cohesiveness and collaboration

Chicago, IL, US

• Spearheaded a cross functional team to create a centralized onboarding process for store associates.
• Reduced and consolidated auto-print store reporting resulting in over fifteen percent annual savings.
• Managed content production for Digital Signage and RFID rollout with IT and Retail Services teams.

Chicago, IL, US

• Designed in-store customer service program geared toward increasing store sales and customer satisfaction.
• Developed long-term digital communication plan for direct communication with over 200k store associates.
• Created Strategy for rollout of Local Social Commerce Platform to over 1,200 Store Leaders.

Chicago, IL, US

• Re-engineered operational process to aid store associates in managing inventory and selling of appliances.
• Created 2009 strategy for home appliances in Kmart format focusing on customer awareness, assortment, and selling process improvement.
• Managed a cross-functional team that analyzed internal spend, created processes that better utilized our marketing assets, and reduced total spend over 10%.

Chicago, Illinois, US

New York, NY, US

• Coordinated curriculum design and content in Algebra I and Advanced Algebra with Trigonometry where over ninety percent of students mastered eighty percent of class objectives.
• Developed long-term plans and daily lesson plans based on Illinois curricular standards.
• Facilitated chess club, after school tutoring and ACT Preparation Programs.
• Created Algebra Outreach Program in order to foster relationships with a neighboring elementary school.
• Raised over $1,000 through grants and fundraisers to provide students with supplies and calculators for classroom use.

Chicago, IL, US

Master Of Business Administration (Mba), Economics, Entrepreneurship, And Managerial Organizational Behavior

Education record

Ma, Secondary Education

Bachelors, Mathematics/Economics

Education record