Edward Brookhouse Email & Phone Number

Rockford, Illinois, United States

Responsible for leading and executing the design, implementation and evaluation of the Company’s information security risk management processes and overall compliance program. A pragmatic “figure it out” attitude and the ability to apply my skills directly to ensuring that Cleo remains compliant in all aspects of our business. This includes legal and.

Illinois, United States

Carbondale, IL

- Provide leadership for a multi million dollar Technical Support infrastructure for 15+ products serving more than 500+ support contacts, employees and millions of end user customers.- Direct a geographically distributed team to provide industry leading customer care, relationship management, and software technical support to enterprise customers over a.

Greater St. Louis Area

As Sr. Director Client Operations at Liaison Technologies I am accountable for ClientOps functions consisting of both Customer Service and Managed Services.

Bethesda, MD

• Report to the CIO; oversee relationship between all business units and IT globally.
• Devise and communicate information technology innovation and awareness throughout organization, while driving service level agreement negotiations to enhance value to the business.
• Accountable for prioritizing projects and ensuring technology alignment and maximum return on investment from business case and ROI, through RFP to execution.
• Determine opportunities for IT that can make value-add contribution on business efficiency, risk management, customer service, and profitability resulting in:o Increase business satisfaction with IT by 40 percent in.

Bethesda, MD

• Supervised IT operations while steering post-M&A integrations for $1.5B consumer product goods company.
• Transferred core accounting and financial systems, order to cash, and purchasing operations for NS division to corporate ERP saving $3.8M annually and improving business data/metrics and operations.
• Spearheaded a program with a 42 percent decrease in web campaign execution effort through migration off legacy Cold Fusion-based platform to Oracle ATG.
• Managed security and compliance programs including Payment Card Industry and SOX compliance

Bethesda, MD

• Senior executive accountable for the strategic direction and daily leadership of a $500 million IT operations group, including planning, policies, prioritization, project supervision, and oversight of all information.
• Captured $4.2 annual net savings by compressing and consolidating data centers using virtualization and cloud vendors.
• Increased reliability, expanded performance and cut support expenses nearly 50% with consolidation of disparate systems into centralized virtualization architecture
• Deliver enterprise e-commerce and Oracle ERP projects from scope to implementation under budget and ahead of schedule
• Boosted revenues across all product lines by sharpening the performance, reliability, and functionality of the organization's web and order management systems.
• Manage security teams, reaching stringent PCI standards by implementing compliance programs and industry standard security measures

Potomac, MD

• Architect and execute efficient Information Technology services for Direct to Consumer products. Reorganized a dysfunctional technical department into a team-focused, service delivery organization
• Improved corporate performance by orchestrating design, development, implementation, and maintenance of network operations infrastructure encompassing 80 Windows and UNIX servers, redundant Internet connectivity, and.
• Design and implementation of Ecometry Order Management System; to support fulfillment and call center services for $350M in annual sales.
• Slashed expenditures $1.5M annually while increasing productivity 30% across all departments through in-house replacement of an outsourced vendor.
• Implemented PMO methodology and processes.

Potomac MD

• Reorganized a dysfunctional technical department into a team-focused, service delivery organization
• Design and implementation of Ecometry Order Management System; to support fulfillment and call center services for $350M in annual sales.
• Slashed expenditures $1.5M annually while increasing productivity 30% across all departments through in-house replacement of an outsourced vendor.

Washington D.C. Metro Area

• Strategic Technology Consulting delivering solutions and training others on products and services ranging from Juniper Resident Engineer program to System Administration and Programming. A national consulting company.
• Led a team of engineers across the U.S. in design, implementation and troubleshooting of Juniper specific hardware platforms increasing pre-and post-sales satisfaction by 50%
• Assisted in the largest ATM to MPLS migration for Level 3 covering 9 countries in Western Europe

Reston, VA

• $7M global venture of MCI and British Telecom providing global communications services to international carriers and internet service providers in 37 countries.Developed products and solutions for the enhancement of.
• Contributed to successful global implementation (5 countries) and utilization of the remote dial infrastructure through careful testing and documentation of procedures and components.
• Boosted subscriber rates 47% in 1 year through reductions in modem negotiation time for dial-up users.
• Led a team of 15 developers through Y2K testing, modification and compliance.

Design, implementation, and maintenance of a WAN technologies servicing more than 160 locations in 5 states. Orchestrated installation of dial infrastructures, monitored performance of technical support department, and supported corporate sales representatives. I worked collaboratively with clients in the delivery of IT solutions targeting WAN and Internet.