Ed Brooks Email & Phone Number

Boston, Ma, Us

San Jose, Ca, Us

In my role as a Senior ISV Business Development Manager, I am focused on building partnerships with strategic healthcare ISVs and health tech companies across North America who are interested in building next-generation, AI-enabled real-time communications experiences in their applications powered by Zoom's global, highly available, and superior quality programmable video APIs and SDKs.

Seattle, Wa, Us

As part of the worldwide Go-to-Market (GTM) team, responsible for defining and executing GTM plan, leading interlock between customers and service teams to guide roadmap and unblock needed features, build a scalable business through integrated demand generation, field enablement, sales plays, assist account teams with deal pursuits focusing on lighthouse customers, and more.AWS Communication Developer Services (CDS) - Embed scalable, cost effective AWS communication services directly into your applications. CDS are a set of SDKs and APIs that allow developers to embed customer communications directly into their applications. Developers use AWS CDS to improve communication with their customers across different use cases, including application-to-person (A2P) communications, asynchronous communications, and real-time communications. AWS CDS supports channels like email, SMS, push notifications, chat, audio, video, and voice over the PSTN. Send messages to your customers with the scale of AWS and pay only for what you use.Use our real-time communications components and programmable calling APIs to quickly add audio, video, messaging, phone numbers, and screen sharing to applications. By using the Amazon Chime SDK, developers can eliminate the cost, complexity, and friction of creating and maintaining their own real-time communication services, improve audio quality with ML driven science, and natively access AWS AI/ML services to discern intent.Derive actionable insights from your enterprise, contact center and customer support communications through data lake integration, call recording and analytics of text and tone of speech. Add voice to conversational AI implementations. Integrate easily with AWS language services, like Transcribe, Transcribe Call Analytics, Lex, Polly and more. Integrates with leading voice and CC platforms like Cisco, Avaya, Oracle, Genesys, Zoom, Ribbon and more.https://aws.amazon.com/business-applications/cds/

Seattle, Wa, Us

Global sales lead for Amazon Chime SDK (API-based programmable communications/CPaaS) for global healthcare, automotive, and hi tech / semiconductor accounts.

North Sydney, Nsw, Au

Winner's Circle 2014, 2017, 2020IR is the global market leader of Observability, Service Assurance, Compliance, Analytics and CX Testing solutions for Service Providers that deliver managed and cloud services based on enterprise communications and contact center platforms from Cisco, Avaya, Microsoft, Zoom, Oracle, Genesys, Verint, Nice, Ribbon, and AudioCodes. The Service Provider team at IR builds long-term, partner and alliance relationships with many leading Telco, Cloud, Managed Service, Systems Integrator, VAR, BPO and IT Outsourcing companies around the world (MSP, SP, ITO, OEM, CSP, GSI/SI), whereby IR's solutions are embedded in their service delivery capabilities (such as end to end integration with ServiceNow) and a critical, integrated component of the outcomes offered to their clients. Companies like AT&T, NTT/Dimension Data, BT, CDW, Bell Canada, SOFTEL, Verizon, DXC, IBM, Conduent, HCL, Tata, and many others rely on IR's solutions to power their Managed Services and Cloud Services (UCaaS, CCaaS, SBCaaS, Direct Routing, etc.). The team also works with internal/corporate IT groups at these SPs to land products for internal /corporate IT use. IR solutions help Service Providers:- Grow revenue by enhancing existing and bringing new services to market- Reduce costs by improving operational efficiency and automation through advanced incident, capacity, performance and service level management- Exceed customer expectations through proactive monitoring which reduces service impacting issues and improves MTTR while providing rich information for data analytics.

North Sydney, Nsw, Au

Responsible for managing / growing named accounts and hunting for new MSP accounts/partners across N. America.

Boston, Ma, Us

Investor in brew your own beer, brewery and restaurant concept with locations in Newton and Boston, MA. Business liquidated in bankruptcy late in 2020.

Seattle, Wa, Us

President's Club 2007 (Puerto Rico)Attachmate acquired NetIQ in July 2006 and subsequently purchased by Micro Focus and OpenText.Responsible for complete channel partner life-cycle management for the Eastern US region inclusive of:1/ Managed Service Providers/MSP/MSSP (such as Presidio)2/ OEM (such as Nortel for the joint VoIP monitoring solution called PVQM)3/ VARs (such as Forsythe, Optimus Solutions/now Softchoice) and4/ Corporate resellers (such as Insight, SHI, etc.) 5/ Distribution (such as Ingram Micro)NetIQ, an Attachmate business, is a global leader in systems and security management. With more than 12,000 customers in over 60 countries, NetIQ solutions maximize technology investments and enable IT process improvements to achieve measurable cost savings. - Systems and Application Management provide rich heterogeneous availability monitoring, enabling organizations to provide effective service management and optimize the delivery of IT-based services, including VoIP / Unified Communications systems from Cisco (CallManager / CUCM), Avaya/Nortel (CS1000, CM) and Microsoft (OCS)- IT Process Automation/Run Book Automation allowing companies to automate repetitive IT and business processes while demonstrating significant operational and cost efficiencies related to the delivery of IT services.- Identity and Access Management (IdM/IAM), Security and Migration for Active Directory, Exchange and Group Policy- Security, Vulnerability & Compliance Management (including SIEM) to mitigate insider threat & vulnerabilities and demonstrate compliance to regulations such as PCI DSS, SOX, FDCC/SCAP, NERC, HIPAA, etc.

Vancouver, Wa, Us

Channel development and management role. Provided significant sales cycle assistance to help move opportunties towards closure. Company offered suite of IT outsourcing services for secure networking.

President's Club 2004.Direct sales role with channel development responsibilities for IT outsourcing, security, network services provider, colocation, managed hosting and application hosting.

Direct sales for DRM software company.

Huechuraba, Región Metropolitana De Santiago, Cl

Direct sales role with channel development responsibilities.PSINet was a provider of telecom network services, data center colocation and managed hosting services, application hosting and media streaming / content delivery services for internet companies and enterprises.

Dallas, Texas, Us

Managed 3 account executives for outside, B2B sales for a franchised operator of overnight shipping services sold to SMBs in Northern Virginia

Dallas, Texas, Us

Direct sales role and promoted to train and manage several reps within first 9 months.

Bachelor Of Science, Finance

Education record