Edward Carraro Email & Phone Number

Toronto, Canada Area

• Drove project lifespan from concept to final rollout in PHP development, system deployment and testing.• Created PHP Admin Dashboard to facilitate modifying MySQL records for clients, assisting with daily tasks and created various report wizards to execute customized queries; eliminating the need for direct database access.• Developed Bash shell script, for both Unix and OS X, that analyzed, downsampled and multi-uploaded valid image files to an API server.• Worked effectively to create solutions that elevated client-side experience and significantly improved overall functionality and performance by 80% while reducing costs by approximately 25% annually.• Worked with cross-functional team of end users and other development teams to determine comprehensive list of requirements.• Deployed Ubuntu LAMP server, utilizing server hardening tactics and SSL encryption protocols to achieve an A+ rating on ssllabs.com.

Toronto, Canada Area

• Experienced in designing Debian/Ubuntu virtual server environments using hosted services provided by Amazon AWS, Linode, DigitalOcean, OVH and locally using OpenVZ open source software. Tasked with adapting them as requirements and budgets changed during the life-cycle of projects.• Maintained flexible schedule and responded to after-hours and weekend emergencies.• Created auto-remediation Bash shell script to overcome AWS issue to keep server-to-server communication alive when using custom DNS server and to scale client-facing AWS instances attached to an elastic load balancer when high system load metrics were achieved.• Managed eight overlapping cloud projects; responsible for implementing design plans, applying weekly OS upgrades, deploying new software versions and monitoring each system for performance and availability.• Identified and implemented cost saving opportunities that reduced overall Amazon operating expenses by an average of 52% per project.• Made recommendations regarding infrastructure; upgrading Java platforms and assisting developers test software functionality.• Restructured South American national television network's hosted WordPress environment, viewed by 6,800 average daily visitors, increasing uptime rating to over 99% while reducing costs by approximately $14,000 annually.• Planned and executed clients’ webmail upgrade of a mixed Red Hat/Debian environment. Provided disaster recovery for LDAP servers in a Master-Slave Replication setup.• Implemented email authentication on internal mail servers using SPF, DKIM and DMARC DNS entries to reduce the amount of fraudulent emails.• Designed and executed plan for creating clients' email infrastructure on Solaris using Dovecot IMAP and POP3 email server backend and custom Java webmail frontend.• Served as the only IT Specialist on site for 40 users across different geographic locations, managing all service calls and network connectivity issues for a Windows/OS X co-environment.

Toronto

• Responsible for end-to-end management of the QA cycle: from the collection of use cases/testing requirements and test plan design, to its execution for more than three projects per year.• Worked closely with a cross-functional distributed team of developers, product leads, clients, end users and QA resources to ensure all submitted defect reports and feature enhancements were tracked with Bugzilla and resolved.• Managed a distributed team of four to eight QA resources, assigning test plans, verifying defect reports, and providing feedback and support to ensure the highest levels of performance.

Toronto, Canada Area

• Followed test plans and submitted defect reports and feature enhancements using Bugzilla issue-tracker, increasing bug discovery by 75% which resulted in a more stable product.• Tested applications using major and legacy web browsers and WAP/HTML enabled mobile devices.• Completed multiple iterations of test phases with quick-turnover, allowing developers more time to correct any defects before deadlines.• Worked closely with developers to resolve issues in a timely manner, providing additional information if necessary.

Toronto, Canada Area

• Assisted in the deployment, management and monitoring of popular Java webmail SaaS for 400,000+ users in a Tomcat and Java environment running in Amazon AWS.• Created AWS AMI instance bundling Bash scripts, saving images in S3.• Responsible for upgrading internal Debian servers; applying software updates and patches.• Assisted in the migration of company email from a 3rd party vendor to in-house.• Upgraded internal mail servers from Dovecot 1.0.x to Dovecot 2.1.x and introduced mail filtering.• Upgraded issue-tracking system from Bugzilla 2.x and applied customization to the homepage to match company brand.• Monitored multiple systems for performance and availability using Nagios open source software and other tools such as Pingdom; responding to outages and issues in a timely manner.• Implemented Subversion and Git to replace CVS, migrating repositories and introduced continuous integration to improve the build, test and release process.• Responded to support requests from users using Request Tracker system, documenting all transactions and support interactions in system for future reference.• Provided solutions to operations issues for users of Windows and OS X, working closely via email, messaging and in person.

Toronto, Canada Area

• Worked with copywriters and art directors to create website for the launch of a new, non-profit charity.• Developed, coded and updated HTML and PHP sites for local indie rock bands to suit their branded image.• Troubleshot CSS issues with websites and developed custom ASP and PHP scripts tailored to client needs.

Toronto, Canada Area

• Gathered and defined customer requirements to develop clear specifications for creating project plans.• Analyzed requirements and designed, developed and implemented applications utilizing Microsoft Access as its backend.• Performed testing before launching applications on Windows 95 through Windows Vista, ensuring correct functionality.• Created documentation guiding end users on installation, usage and help resolve common installation issues.• Walked clients and internal staff through troubleshooting steps to resolve common software issues.

Toronto, Canada Area

• Demonstrated professionalism and courtesy with end users while working to resolve complaints, problems or respond to questions.• Applied Windows workstation patches and installed updated software versions to eliminate security problems and protect data.• Removed and replaced malfunctioning components to correct hardware problems.• Configured hardware, devices and software to set up workstations.• Removed malware and other threats from laptops and desktop systems.

Toronto, Canada Area

• In administrative assistance job, provided technical support for branches top investment advisor and provided additional support for 50 users.• Provided solutions to operations issues for users of Palm Pilots and ACT! Contact Manager.• Assisted with branch-wide software rollouts and upgrades on Windows 2000 workstations.• Deployed images onto new workstations for use by employees.

Diploma, Computer And Network Support Technician

• Graduated with honours • Received President's Letter

Certificate, Internet Site Design