Assist the company with IT support issues and inventory • Troubleshoot general IT issues. • Prepare the media of inventory to be displayed for potential buyers.

Perform day-to-day client case management by delivering comprehensive housing counseling and education in credit counseling, financial capacity building, pre-purchase, tenancy, delinquency, and foreclosure prevention counseling. • Conduct financial analysis and affordability assessment based on information and documents provided by the client and assist clients to develop household budgets, reduce debt and implement savings plans. • Create an Action Plan that supports and builds client’s financial capacity. • Conduct follow-ups via phone and/or email to determine whether the client is following their financial goal plan. • Perform on-going case management to provide service and problem-solving assistance as needed. • Work on behalf of clients to contact lenders and servicers to negotiate mortgage workout options (i.e., loan modifications, forbearance and etc.)Internal IT Consultant • Internal IT Consultant Position Summary: • Assist staff members and agency volunteers with troubleshooting equipment and printing issues. Research and price new technology requirements. • Set up and install equipment and software, and provide necessary IT training for • CCC staff and volunteers. • Evaluates CCC’s IT systems to help meet mission objectives. • Assist in reducing CCC’s IT maintenance expenses by regularly monitoring systems.

Work in distribution centers to get products to the stores and directly to customers accurately and on time. • Read documents such as vendor packing slips, carrier shipping documents, UPC labels, and receiving documents. • Unload products from trucks and railcars (BDCs only) using lift equipment or by manually moving products. • Scan products using a radio frequency (RF) gun. • Place products on appropriate conveyor or place it in the designated area using lift equipment or manually moving product. • Build and wrap pallets of products that meet safety and efficiency requirements. • Pick products for orders and stage products for shipping.

Ensures that every file on the delivery medium is opened and auditioned on a different computer to assure readability by the end user. • Check all files are at their beginning and end for completeness, and are spot-checked throughout our production process to assure consistency.• Validate of all file names and content against cataloging data supplied by the client, and proofreading of all embedded metadata. • Load all the checked files to the correct shipment to be shipped back to the client.

Reporting the coverage of live traffic data for cities across the US. Using live scanners and DOT website to assist us in gathering the traffic data.• Proactively gather, editing and producing traffic incident updates which will be used by broadcast affiliates or posted to partner websites.• Monitoring police, fire and emergency services.• Making telephone calls to public authorities reading traffic and news incidents.• Accountable for interfacing with Radiate Media software applications.

Support the organization’s core values and provide end users support to the Dynamic Strategies’ Clients.• Being the front line customer interface for all help desk tickets assigned.• Answer, evaluate, prioritizes incoming telephone, voice mail, e-mail, direct system entry by end-user, and in-person requests for assistance from users experiencing problems with hardware, software, networking, application, and other computer related or peripheral technologies.• Log and track calls using trouble ticket system, and maintain history records and related problem documentation. • Handle problem recognition, research isolation, resolution and follow-up for routine user problems, referring more complex problems that exceed either skill or time-to-complete benchmarks to the Help Desk Manager or Tier 2 or Tier 3 as defined by internal procedures.• Grant users access by fulfilling Network Access Request Forms.

Research cases generated for member in need of assistance locating physicians and locations. Credential the physicians, find out if the physician is in-network and other information to generate a report to send to the member.• Research the physicians that accept our member’s insurance.• Credential the physician is board certified, provided their license is clear and active and they are board certified.• Call the physician to find out if they’re accepting new patients, are in-network with the patient’s insurance, next available appointment, verify the location, contact information. • Generate a PDF of the letter to the member with two to three different physicians. Proof read the letter before sending it to our member.

Manage all the housing listings on the Internet. Generate listings about to be placed on social media. Update existing listings with new information. Contact potential customers along with existing clients and resolve any issues.• Generate daily housing listings in preparation to be placed on social media. Create postings on Craigslist, Twitter, and Facebook.• Update existing posts.• Create Virtual Tours of housing listings • Insurance Policy Endorsement

System Operator (2010 – 2012)Managed all applications and servers throughout Nokia, ensuring that customers received traffic information in a timely matter. Generated nightly reports and made recommendations to improve performance of the systems. Collaborated with third party vendors, customers, and internal stakeholders to troubleshoot and resolve data feed issues. • Created and stabilized production Nagios by updating Nokia configuration files to meet traffic needs. Worked with the team to migrate to physical hardware, consolidate log file monitors (from 14,000 to 2,000), address performance issues of JBoss monitors, and create/test/implement custom monitors for specific uses.• Trained transitioning support team on all monitoring systems, procedures, and documentation. Provided back up support throughout the transition and transfer of responsibilities.• Maintained and upgraded products within Production and QA Linux environments and Windows server subsystems for Traffic products and services. This included cleaning up disk space, restarting application, reviewing log files, and testing network connectivity. Identified performance issues with application feeds and contacted providers to alert them of issues. • Performed 300+ quality/health checks to support demo, showcase products, and services daily. Provided first-level support for 200 Map and Map Content products and services.

Managed 15+ employees ensuring that all shift coverage and traffic was reported on and that all necessary data was entered. Rescheduled coverage when shorthanded.• Managed all aspects of shift; ensured all cities across US were being monitored and entered into data base with accidents, construction, congestion or other events affecting the roads . • Troubleshot technical issues.• Trained new employees on the cities.• Monitored all cities uncovered due to employees absences as well as cities required for coverage by shift editor.• Called news stations to inform them of any closures.