Edward Drew Email & Phone Number

Bedminster, New Jersey, United States

As Maintenance Engineer, I am responsible for ensuring that information technology-based machinery, systems, infrastructure, and equipment run optimally and with minimal downtime. Also, I maintain technical compliance with SLA’s by conducting quarterly reviews of vendor performance.* Save $15M on maintenance costs by negotiating vendor contracts and ending support for obsolete hardware scheduled for decommissioning.* Plan and design lab environment for projects inclusive of MTV (Mobile Terminate Voice), picture messaging, eHLR software upgrades, MSA (Message Service Application) software upgrades, and SMSGW (Short Message Service Gateway). * Provide subject matter expertise, leadership, and training on core data applications for the Maintenance Engineering Organization.* Reduce outages for services impacting millions of customers through exceptional administration of platforms assigned. Enable successful processing of 725 million + messages on a daily basis. * Oversee the decommission of the 3G-PTT (Push to Talk) platform. Validate all required activities were completed accurately and timely.

Branchburg, Nj

In my role as Technician Systems, I oversaw troubleshooting of customer issues, platform upgrades, application upgrades, patches, and fixes. * Functioned as a supervisor when department manager was traveling or unavailable. Performed scheduling, system approvals, and status reporting to the executive leadership team.* Executed service levels above 99.99% by conducting system launches, hardware maintenance, system backups, and other daily preventative maintenance* Provided exceptional operations and engineering support for the prepaid, usage controls, real-time reporting, and account share portions of a product suite that services more than 90-million subscribers.* Improved NRB and customer experience by expediting ticket resolution time and increasing the overall number of tickets resolved.* Created, implemented, and maintained disaster recovery documentation for multiple SurePay platforms. * Constructed a redundancy database that would resume operations within a split second.

Bedminster

Bedminster, New Jersey

Orangeburg, New York

Master Of Business Administration - Mba

Ba, Economics, Business Management

Education record