Edward Claveria Email & Phone Number

Toronto, Ontario, Canada

- Conduct AWS administrative, access, and support tasks across appropriate environments.- Responsible for the administration of core systems applications running on AWS infrastructure (ECS,RDS,Lambda)- Remain up-to-date on new features and updates in AWS. Providing guidance to dev teams and work with them to take actions for their applications to keep up all the updates from AWS.- Efficiently monitor the AWS costs and develop several strategies for cost optimization.- Maintaining access control using AWS IAM, as well as the integrity of data, throughout the platform of the AWS application.- Learn the metrics and monitor the overall usage of several AWS resources with the help of Amazon CloudWatch, and provide recommendations to Dev teams to fine tune their systems.- Provide 24 * 7 support for all production applications using various monitoring tools like Cloudwatch in AWS, SignalFX, Runscope and Splunk.- Monitor ServiceNow queues and provide rapid response to end user requests for support.- Monitor ServiceNow queues for all production and certification environments and implement them using Jenkins pipelines as scheduled. - Proactively identify and work to resolve systems issues or escalate as appropriate. - Participate in DR exercises. - Actively work with our DataHub teams and use tools like Looker, Snowflake, Databricks for their pipelines.- Actively work with our Development and Finance teams and use tools like Opswise to schedule, monitor, report, and manage File and FTP activities.- Automate any identified tasks by writing scripts in python and utilizing CloudFormation.- Support the developers and provide guidance to deploy code using CI/CD pipeline. - Develop and maintain relationships with key end users.- Bring technical and functional subject matter expertise to help with technology roadmap planning. This is particularly important for integrations work.

Toronto, Canada Area

• Provide first level support for production applications systems 24/7 • Fix application and system problems, or any incident that is disrupting the application service that business users / Customers depend on.• Monitor and analyze services/alerts received to identify opportunities for improvement, automation, and recommend solutions that may cross multiple teams, functions and processes to create efficiencies. • Carry out deployments as per approved implementation plan steps and follow up to ensure their satisfaction with the deployments and any improvements are captured in run books or deployment guides• Actively participate in continuous improvement of support processes o Provide feedback to Developers to ensure runbook are always updated with current procedures/environmentso Worked with other support and development groups to ensure incident tickets are handled efficiently. This in turn provides quicker resolution to the end-user / Collectoro Worked closely with development teams with setting up environments or applying changes in UAT, to ensure deployments into Production are promoted properly. This ultimately cuts back in the man hours used, and more importantly increases the chances of a much smoother deployment.• Consult user guides, technical manuals and runbook specific to applications developed and supported by LoyaltyOne to research and provide solutions to end users. • Create technical documentation • Research, analyze and resolve security vulnerabilities • Work collaboratively with other support and/or development teams to troubleshoot production issues.

• Technical trouble shooting on Call Centre applications and supported Specialists with procedural and process issues• Communicated all pertinent issues to CC stakeholders in a clear and timely manner• Ensured resolution of all system issues in a timely manner through appropriate decision making• Established great working relationships with partner groups include: Service Desk, Production Control, Program Development and Rewards • Administered SINE applications through User Maintenance, including user account update and password reset• Prepared and coordinated quarterly audit reports for various CC applications• Prepared test documentation including test plans for User Acceptance testing