* Managed transmission, substation, distribution, gas, and information technology projects consisting of cross-functional teams* Was responsible for managing the scope, schedule, budget, and safety performance of multiple projects and programs* Led project teams through business case and capital approval process, and project closeout* Managed budgets ranging from $250K to $15 million, and business initiative projects with direct accountability for project execution* Interfaced with external and internal stakeholders to coordinate project requirements* Was the primary communicator with project sponsors and key stakeholders, including executive-level presentations* Ensure good working relationships between the project team, line managers, and interfacing organizations* Identified and managed project resources, and ensure team members understand their responsibilities

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* Oversaw the governance and standards for executing IT projects.* Engaged with IT vendors, internal IT team, and operations / functional stakeholders to evaluate requirements, validate business cases, prioritize & track projects, ensure conformance to PMO standards, and review and communication of project status.* Coordinated internal resources and third parties/vendors for the flawless execution of projects.* Developed project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.* Clarified client's system specifications, understanding their work practices and the nature of their business.* Ensured resource availability and allocation.* Developed a detailed project plan to track progress.* Used appropriate verification techniques to manage changes in project scope, schedule and costs.* Measured project performance using appropriate systems, tools, and techniques.* Reported and escalated to management as needed.* Liaise with staff at all levels of a client organization.* Analyzed IT requirements and gave independent and objective advice on the use of IT.* Developed agreed-upon solutions and implemented new systems.* Presented solutions in written or oral reports.* Designed, tested, installed, and monitored new systems.* Was involved in sales and support, and where appropriate, maintained contact with client organizations.* Identified potential clients and built and maintained contacts.* Communicated with stakeholders from project conception to end.* Presented and supported projects to different levels of approval thorugh City Council.

Managing client engagement on end-to-end implementations. Project managing projects using agile, hybrid, and waterfall methodologies. Developing profess flow diagrams, training, and support procedures.• Headed multiple vendor relationships reviewing contracts (RFPs), SOWs, purchase of equipment within budget• Command of the 5Ons: Schedule, Scope, Budget, Quality, and Benefits throughout the life cycle of the projects• Championed phone migration system for over 2000 users from PSTN to MS Teams platform (Cloud)• Implementing business solutions on IT projects which address scope, schedule, and quality.

• Served as Initiative Support Manager in Sales Ops and Marketing • Represented Multi-Channel including National Retail, Sales, and Customer Service, as a project track lead and contributor• Stakeholder across channels and functional organizations in order to implement new products/services• Contributed to enterprise deliverables, including business and technical requirements, budget, and forecasting/staffing analysis• Created and supported communication and training activities, including the design of support tools/resources and web pages• Manage vendor relationships and cross-functional communication across the organization• Completed project deliverables, including impact assessments, the transition to business documentation, and supporting activities• Lead team development efforts including updating of project management deliverable templates and training development• Mediated conflicts across multi-channels thereby maintaining a positive and productive work environment • Delivered Voice Over Long Term Evolution to 3 states on-time and to over 400,000 subscribers• Delivered training and support to store associates in over 200 stores (corporate, agent & business) • Initiated and managed a project that was in jeopardy, provided status and alternatives to stakeholders on the updated timeline, training deployment, and roll-out, which was approved and delivered on time. * Provided support and managed the development of the 5G lab environment

• Managed the coordination of work items with multi-vendors to deliver project on-time • Managed the work of the project team and vendors in areas of project planning, requirements definition, design, development, integration, testing, installation, and user acceptance.• Developed RACI (Responsibility, Accountable, Consulted & Informed) matrix for 5G lab project to ensure roles and responsibilities during the project

As a Lead Senior Project and Product Manager, I was in charge of supervising the development and execution of project plans, and delivery of high-quality technical support services during the end-to-end project/program completions in AT&T markets. In addition, I also provided training to a staff of 10 project managers in areas of process development, policies, forecast, scheduling, client relationship, negotiation, project scopes, presentation, KPIs, metrics, and financial reporting. Significant accomplishments include:• Received market rewards (Rocky Mountain Region) form AT&T for meeting and exceeding project and roll-out deadlines 10 consecutive quarters.• Played a key role in enabling AT&T to reach 350 million POPs (Point of Presence) through the addition of new equipment in five states.• Won the Project of the Year 2011 award through the deployment of LTE services within 12 markets, which accounted for $15 million worth of revenue.• Generated $300 million in additional revenue through the development and integration of an asset management tool for 13,000 new NodeBs within the network, which led to the attainment of Lean Six Sigma results.• Improved quality by 30% through the incorporation of more than 300 network-wide software upgrades on radio network controllers. • Led the development and implementation of a project plan for the installation and deployment of the Airscale product, which was delivered five months ahead of schedule.

As the Trial and Scope Manager, I was tasked with overseeing activities involving P&L, operations, product, resources, technical project, customer issues, product launches, cost estimates, and resolution of new technology trials. In addition, I also supervised the work of 15 technical project managers, program managers, subject matter experts (SME), and engineers in the execution of Long Term Evolution (LTE) trials. Significant accomplishments include:• Generated $3 million worth of revenue in six months through the successful integration of products within customer’s network ahead of product schedule.• Avoided the cancelation of a $1 million contract through intensive coordination of activities related to the delivery and implementation of products during trials and demonstrations.• Earned distinction for outstanding customer satisfaction for new product trial through the development of new training materials and improvement of processes which helped generate $3.7 million in new sales.

As a Global Lead Service Readiness Engineer, I orchestrated project management functions for the design of method and procedures involving the installation, testing, and deployment of various wireless mobility products. In addition, I also provided technical support services to field teams. Significant accomplishments include:• Completed the development of method and procedures for testing teams.• Increased the speed to market on services and products by 10%.

Having started my career in Lucent as Customer Support Engineer and Software Developer, I worked on the development and deployment of new wireless systems and features in the Caribbean and Latin American (CALA) regions, conducted integration and end-to-end testing processes for current functionality and new features, and participated in the development of software solutions. Significant accomplishments include:• Commended for registering 99% on-time delivery and execution of technical support services and software upgrades for CALA region customers.• Introduced the first 2G (second generation) data feature to IUSACELL in Mexico.• Led the development and validation of software for the operator services platform on the 5ESS switch. • Instrumental in reducing help desk calls by 25% through the development of operator services features, management of an online help desk, and creation of a website and FAQ.

Responsibilities included providing high quality telecommunication products through manufacturing. Developed and trained team members on visual and electrical testing. Participated in the design, planning of new features and hardware, testing and implantation from prototype to production. Closely collaborated with manufacturing personnel to insure six-sigma end result. Worked with Quality organization during ISO 9001 audits.

Worked with circuit board designers, manufacturing engineers, RF engineers, manufacturing technicians in developing new type of cellular devices. Creating procedures for new manufacturing products. Develop quality audits to ensure products adhere to six sigma standards. Part of the ISO9001 team in ensure procedures and audits were properly followed.•Inspecting products during production and ensuring complete product quality standards•Visually inspecting circuit boards to ensure the quality product •Improved quality by 25% by improving the workflow process and improving testing of the product•Worked with hardware engineers and manufacturing operators to ensure proper screening on circuit board and placement of electronic components •Provide demo and tours of manufacturing lines to potential and current clients

Lead manufacturing line in achieving or exceeding daily quota. Operated several surface -mount technology machines producing a quality product. Team Lead for ensuring proper procedures are followed, quality of placement of products, ensuring proper product reels are placed on machines for the product being produced. Carried out production, quality inspections, packaging, and machine operation dutiesSet up machinery and ensure all materials are readily availableEffectively monitored production equipment and fixed any production issues which occurred during the shiftAssisted the shop technicians and materials clerk as necessaryPerformed appropriate duties as assigned by managementMaintained a safe and clean workspaceFollowed established safety rules and regulationsMaintained records of approved and defective units or final products Maintain activity log