Edward Diep Email and Phone Number
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Edward Diep phone numbers
Highly driven customer success advocate with 6+ years of B2B SaaS experience. I help companies generate pipeline, close new business deals/upsells, and manage large accounts with a focus on customer loyalty and retention.✦ In FY2023, achieved 121% Quota Attainment and generated $600k pipeline through inbound/outbound activities for RudderStack, a customer data platform.✦ Advocated for, onboarded sales department, and implemented HubSpot as the new CRM and attained 100% adoption and 90% competency within 4 months (Cekindo Business International, corporate services)✦ Managed the largest book of business and acted as a trusted advisor with over 30 key strategic accounts worth >$300k ARR through pre/post customer sales lifecycle (Cekindo Business International, corporate services)I get excited about opportunities where I can apply my SaaS-experience and customer-driven mindset to help companies drive revenue growth + retention through meaningful business relationships.I love connecting with new people- give me a shout at edward.diep@gmail.com or here on LinkedIn!
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Customer Success ManagerKixie May 2024 - PresentSanta Monica, California, Us
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MemberSdr Nation Feb 2022 - PresentChicago, Il, Us -
Business Development RepresentativeRudderstack Mar 2022 - Mar 2024San Francisco, California, UsFY2022: 103% Quota Attainment FY2023: 121% Quota Attainment Total pipeline generated > $1M+ - Served as a product suite expert for 200+ customers, both new and existing- Collaborated with product and engineering teams to address customer concerns and integrate feedback into the product roadmap- Enhanced customer engagement and loyalty by proactively addressing inbound support tickets and engaging via live chat- Converted 50+ MQL's per month into Sales Qualified Opportunities through various channels of communication, including: phone, email, LinkedIn, chat and other- Maintained active and strategic engagement with 200+ leads that have indicated an interest in RudderStack through informed, creative follow-ups- Booked 25 qualified meetings per month for SMB, Mid-market, and Enterprise account executives -
Business Development Representative, Strategic AccountsFenixcommerce Inc. Nov 2021 - Mar 2022San Jose, Ca, Us- Developed outbound prospecting playbook and internal CRM system for sales team to streamline lead management and outreach- Increased revenue at FenixCommerce through proactive pipeline development via targeted outreach methods such as emails, calls, social selling, and networking- Engaged with 100 prospects daily through personalized communication on multiple channels including phone, email, and LinkedIn -
Head Of ConsultingCekindo Business International Jan 2021 - Oct 2021Jakarta Selatan, Dki Jakarta, Id- Managed and acted as a trusted advisor for C-Suite of over 30 key strategic accounts worth >$300k ARR through full sales cycle (pre/post sales)- Advocated for, onboarded sales department, and implemented HubSpot across the customer lifecycle as new CRM and attained 100% adoption and 90% competency within 4 months- Understand motivation, business drivers, and strategic goals of top 5 largest accounts to drive desired business outcomes- Authored 8 high-impact case studies and generated 20+ customer references to help customers realize value of products and services -
Team Lead - Senior Business ConsultantCekindo Business International Sep 2020 - Jan 2021Jakarta Selatan, Dki Jakarta, IdQ4FY20: 120% Quota Attainment
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Business Development ManagerGigantec Media Dec 2019 - Sep 2020- Developed partner sourcing and acquisition strategy resulting in qualifying over 200 B2B/B2C leads in 6 months leading to $200k+ pipeline generated.- Responsible for building and maintaining strong customer relationships with major agencies and brands including GroupM, Phibious, and VNG- Prepared weekly KPI reports to leadership to measure performance and find opportunities to increase revenue- Acted as the point of account for all major clients to ensure timely and successful delivery of our customized solutions- Introduced and educated prospects to new AdTech technology in Vietnam market
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Partnership Development SpecialistNab Studio May 2019 - Nov 2019- Developed partnerships with 15 content owners to expand comics catalog with over 30 new titles
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Operations AssociateCalifornians For Justice Aug 2018 - Dec 2018San Jose, California, Us -
Educational Sales ConsultantAeon Corporation Jun 2016 - Jul 2018Shinjuku-Ku, Tokyo, JpFY16: 110% Quota AttainmentFY17: 130% Quota Attainment- Managed 60+ accounts worth over $50k and consistently exceeded quota- Consistently ranked top 5 out of 100 sales consultants across 20 branches -
Business AnalystCisco Systems Jul 2013 - Dec 2015San Jose, Ca, Us- Partnered with Sales, IT, and Compliance teams to transform customer data management to increase data accuracy to 99%- Performed BAT and UAT cases for Access Management functionality and security- Analyzed and identified root cause for revenue inconsistencies, user experience improvements, and complex business process in quoting and ordering system- Authored and presented solution to IT management including complex process flows, metrics analysis, and mock screen designs in a BRD- Facilitated periodic software releases as planned through collaboration, delegation, and prioritization to meet business needs -
Services Business-To-Business Analyst InternCisco Systems Apr 2012 - Jul 2013San Jose, Ca, Us- Authored and presented business solutions to senior management and business stakeholders- Created knowledge guide to capture existing business rules and processes to eliminate knowledge gap- Collaborated with marketing teams to create training materials to increase stakeholder awareness
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WebmasterDelta Sigma Pi - Theta Chi Jan 2012 - May 2013Oxford, Oh, Us -
Market Researcher InternSalon Cream Company Mar 2011 - Aug 2011
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Office ManagerClosets By Design Jun 2008 - Mar 2011
Edward Diep Skills
Edward Diep Education Details
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San José State UniversityManagement Information Systems
Frequently Asked Questions about Edward Diep
What company does Edward Diep work for?
Edward Diep works for Kixie
What is Edward Diep's role at the current company?
Edward Diep's current role is Customer Success Manager @ Kixie | Trusted Advisor | 6+ years in B2B SaaS | Ex-Cisco.
What is Edward Diep's email address?
Edward Diep's email address is ed****@****ail.com
What is Edward Diep's direct phone number?
Edward Diep's direct phone number is +140885*****
What schools did Edward Diep attend?
Edward Diep attended San José State University.
What skills is Edward Diep known for?
Edward Diep has skills like Microsoft Office, Visio, Microsoft Excel, Powerpoint, Access, Html, Visual Basic, Management, Teamwork, Windows, Data Analysis, Sales.
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