Edward Diep Email & Phone Number

Santa Monica, California, Us

Chicago, Il, Us

San Francisco, California, Us

FY2022: 103% Quota Attainment FY2023: 121% Quota Attainment Total pipeline generated > $1M+ - Served as a product suite expert for 200+ customers, both new and existing- Collaborated with product and engineering teams to address customer concerns and integrate feedback into the product roadmap- Enhanced customer engagement and loyalty by proactively addressing inbound support tickets and engaging via live chat- Converted 50+ MQL's per month into Sales Qualified Opportunities through various channels of communication, including: phone, email, LinkedIn, chat and other- Maintained active and strategic engagement with 200+ leads that have indicated an interest in RudderStack through informed, creative follow-ups- Booked 25 qualified meetings per month for SMB, Mid-market, and Enterprise account executives

San Jose, Ca, Us

- Developed outbound prospecting playbook and internal CRM system for sales team to streamline lead management and outreach- Increased revenue at FenixCommerce through proactive pipeline development via targeted outreach methods such as emails, calls, social selling, and networking- Engaged with 100 prospects daily through personalized communication on multiple channels including phone, email, and LinkedIn

Jakarta Selatan, Dki Jakarta, Id

- Managed and acted as a trusted advisor for C-Suite of over 30 key strategic accounts worth >$300k ARR through full sales cycle (pre/post sales)- Advocated for, onboarded sales department, and implemented HubSpot across the customer lifecycle as new CRM and attained 100% adoption and 90% competency within 4 months- Understand motivation, business drivers, and strategic goals of top 5 largest accounts to drive desired business outcomes- Authored 8 high-impact case studies and generated 20+ customer references to help customers realize value of products and services

Jakarta Selatan, Dki Jakarta, Id

Q4FY20: 120% Quota Attainment

- Developed partner sourcing and acquisition strategy resulting in qualifying over 200 B2B/B2C leads in 6 months leading to $200k+ pipeline generated.- Responsible for building and maintaining strong customer relationships with major agencies and brands including GroupM, Phibious, and VNG- Prepared weekly KPI reports to leadership to measure performance and find opportunities to increase revenue- Acted as the point of account for all major clients to ensure timely and successful delivery of our customized solutions- Introduced and educated prospects to new AdTech technology in Vietnam market

- Developed partnerships with 15 content owners to expand comics catalog with over 30 new titles

San Jose, California, Us

Shinjuku-Ku, Tokyo, Jp

FY16: 110% Quota AttainmentFY17: 130% Quota Attainment- Managed 60+ accounts worth over $50k and consistently exceeded quota- Consistently ranked top 5 out of 100 sales consultants across 20 branches

San Jose, Ca, Us

- Partnered with Sales, IT, and Compliance teams to transform customer data management to increase data accuracy to 99%- Performed BAT and UAT cases for Access Management functionality and security- Analyzed and identified root cause for revenue inconsistencies, user experience improvements, and complex business process in quoting and ordering system- Authored and presented solution to IT management including complex process flows, metrics analysis, and mock screen designs in a BRD- Facilitated periodic software releases as planned through collaboration, delegation, and prioritization to meet business needs

San Jose, Ca, Us

- Authored and presented business solutions to senior management and business stakeholders- Created knowledge guide to capture existing business rules and processes to eliminate knowledge gap- Collaborated with marketing teams to create training materials to increase stakeholder awareness

Oxford, Oh, Us