Edward G. C. Douglas Email & Phone Number

The purpose of my role is to oversee day to day service operations across the checkouts and customer service desk, coordinating people and tasks in these areas ensuring our customers receive the best service at all times and our colleagues receive the day to day support they need.Responsibilities of the role include: leading a team of 25+ colleagues across the frontend of a large format superstore (checkouts, self-service, scan as you shop, customer service desk and trolleys); resolving customer and colleague queries in a positive manner; identifying obstacles that may prevent colleagues from delivering great service and actively remove them, ensuring they have the necessary tools to deliver their role well; role modelling great customer service and standards across the team; tracking and reviewing staff performance; managing behaviour whilst inspiring a positive work ethic and environment; providing constructive feedback to management on individuals’ contributions and celebrating success within the team.

The responsibilities of this role include: demonstrating an excellent standard of customer service; building positive relationships with customers and colleagues, supporting other departments where necessary - over my time in this role I was upskilled in other departments across the store.

Maintaining Rotas, Ordering Stock, Closing and Opening routines, Stock take, Filling and Serving.

Shetland

Imputing information on to new start training records, Payroll, Invoicing, Dealing with general enquires for client.

Shetland

Dealing with the Client on a day-to-day basis in the office and in the gatehouse. Organising the Paperwork for day-to-day duties. Performing mobile and foot patrols. General gatehouse duties

North Ayrshire

General Administration and Finance supervisory work.

Hnc Business, Business, Management, Marketing, And Related Support Services

Activities and Societies: Debate Team, Student Social Club and Class Leadership Group.Studied HND Business Management With Scots Law

Standard Grade, Various

Activities and Societies: Chess Team, Debate Team, S4 BandStudied SQA Standard grade.