Edward D. Email & Phone Number
Who is Edward D.? Overview
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Edward D. is listed as Sales Trainer at Park Place Technologies, a company with 1245 employees, based in Stow, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Edward D..
Edward D. previously worked as Head of Operations, Photography, Business, and other Endeavors at Ed Dubiel Photography and Trainer 2 & 3 | Sales Facilitator at Charter Communications. Edward D. holds Bachelor Of Arts (B.A.), Business Management, Communications (Minor), Magna Cum Laude from Hiram College.
Email format at Park Place Technologies
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About Edward D.
An adaptive, motivated 10 + year professional working in Corporate Professional Training and Management space with a passion for Team Building and Team Leadership. Personable, patient, and dedicated to problem solving makes for a productive contributor to all team projects inside and outside of the organization for which work is being done. Leadership is achieved through the idea that motivating others through optimistic and realistic goals, orients the team to genuinely achievable progress. That progress is built upon through carefully and sincerely practiced skills in observation, with attention to detail, and flexibility creating the environment for growth and learning. Creative and analytical, self-directed tasks are completed with efficiency and pride in a job that has been executed with projected milestones and achieved goals. Deep commitment to the intersection between people, culture and team/operational management is the mode of everyday business. Training Success Direction through current understanding of needs, profitable outcomes are geared toward better consequences and rewards while making business decisions. Impact is calculated not guessed, leading to an improved work environment and better satisfaction. A team player, dedicated supervisor, and motivational leader guides the ship on any project, process and implementation of needs or desired work. Will consider remote, hybrid, and full time.EXPERTISE• Training Success Management• Professional Development• Coaching | Training | Mentoring• Project | Process Management and Development• People Management | Internal & External• Change Management• Presentation• Customer Service | Relations• Sales • Billing SystemsSKILLS• Active Listening• Teamwork• Analytical | Critical Thinking• Organizational• Adaptability | Collaboration• Detail-oriented• Leadership• Time Management• Multi-tasking• Conflict Resolution | Problem Solving• FacilitationACCOMPLISHMENTS | AWARDSOrganized and implemented Spectrum Mobile | Akron Call Center.Developed training and deployed a new primary billing system to Akron Call Center.Facilitated wellbeing and training team to be healthy, high-spirited, and productive, as well as grew the department during Covid.Developed and specifically guided multiple representatives through leadership roles within the company. Awarded: 2022 Q3 Achievement Awarded: Charter 2016 Q3 Achievement| Time Warner Cable
Edward D.'s current company
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Edward D. work experience
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Head Of Operations, Photography, Business, And Other Endeavors
Trainer 2 & 3 | Sales Facilitator
- Conduct New Hire Orientations | Conduct 6 Week in Class | 35 agents.
- Training in Customer service, sales, billing system work, de-escalation, working in a corporate environment, soft skills | negotiation, empathy, small group dynamics, demonstrating actual customer interactions and.
- Review Commissions.
- Train and develop agents for a center that is responsible for 5% of the total revenue.
- Maintain proper payroll and time records.
- Oversee new product deployment and training.
Sales Facilitator | 1, 2, 3
- Conducted in-class New Hire training for 30 people in the Inbound Sales, Direct, Sales and Store Front Counter sales channels.
- Partnered with regional leadership to launch remote training and retraining opportunities. Developed new hire production techniques to create a streamlined experience from classroom to floor.
- Deployed new billing system launch to entire floor.
- Partnered with site leadership and L&D leadership to identify deficiencies in training 2016 Q3 Achievement Winner.
- Passed assessments to be promoted to Trainer 3 based on ATD standards.
- Acted as SME for L&D.
Is Analyst
- Maintained and supported the company billing system which handled 14 million Customer Accounts.
- Worked Overnight Maintenance Windows to support corporate programming teams.
- Oversaw and worked Video Portal to allow customers to purchase Video on Demand.
- Loaded and maintained equipment Inventories |partnering with Engineering and Tech Ops to Load equipment into the billing system.
- Maintained and deployed Billing System Calendars and Late Fees for 14 million accounts. Responsible for maintaining and running monthly bill insert processes for 14 million accounts. Handled password account lockouts.
- Served as a SME for IS and the Inbound Sales Channel.
Price Lock Guarantee Admin
- Administered Time Warner Cable's Contract Program.
- Executed Reporting.
- Corrected customer accounts.
- Handles customer contact regarding account issues.
- Partnered with site leadership to advise of program process.
- Coordinated with other site leaders to develop and train agents.
Inbound Sales Rep
- Consistently in the top 10% of sales agents in the call center.
- Maintained top 5% for QA scores.
- Facilitated direction for customer issues.
- Sold top quality products.
- Promoted to a "411" or senior representative | helping new agents and handle customer escalations.
- Partnered with site leadership to advocate for fellow agents.
Sales Associate
Internship
Colleagues at Park Place Technologies
Other employees you can reach at parkplacetechnologies.com. View company contacts for 1245 employees →
Michael Liparteliani
Colleague at Park Place TechnologiesDublin, County Dublin, Ireland, Ireland
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CP
Cameron Pomerleau
Colleague at Park Place TechnologiesDenver Metropolitan Area, United States
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LR
Liz Russell
Colleague at Park Place TechnologiesMallow, County Cork, Ireland, Ireland
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SG
Santiago Galli
Colleague at Park Place TechnologiesUruguay, Uruguay
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JS
Jodex Saint-Vil
Colleague at Park Place TechnologiesGreater Cleveland, United States
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NI
Naqiudin Idris
Colleague at Park Place TechnologiesPutrajaya, Putrajaya Federal Territory, Malaysia, Malaysia
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VN
Vaagisar Navaratnam
Colleague at Park Place TechnologiesSeremban, Negri Sembilan, Malaysia, Malaysia
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MF
Marshall Feis
Colleague at Park Place TechnologiesBelmont, North Carolina, United States, United States
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CC
Choong Chee Wai
Colleague at Park Place TechnologiesBukit Mertajam, Penang, Malaysia, Malaysia
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LG
Lashawnda Gadson
Colleague at Park Place TechnologiesJonesboro, Georgia, United States, United States
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Edward D. education
Bachelor Of Arts (B.A.), Business Management, Communications (Minor), Magna Cum Laude
Music Education, History
Frequently asked questions about Edward D.
Quick answers generated from the profile data available on this page.
What company does Edward D. work for?
Edward D. works for Park Place Technologies.
What is Edward D.'s role at Park Place Technologies?
Edward D. is listed as Sales Trainer at Park Place Technologies.
Where is Edward D. based?
Edward D. is based in Stow, Ohio, United States while working with Park Place Technologies.
What companies has Edward D. worked for?
Edward D. has worked for Park Place Technologies, Ed Dubiel Photography, Charter Communications, Time Warner Cable, and Eddy'S Bike Shop, Inc..
Who are Edward D.'s colleagues at Park Place Technologies?
Edward D.'s colleagues at Park Place Technologies include Michael Liparteliani, Cameron Pomerleau, Liz Russell, Santiago Galli, and Jodex Saint-Vil.
How can I contact Edward D.?
You can use AeroLeads to view verified contact signals for Edward D. at Park Place Technologies, including work email, phone, and LinkedIn data when available.
What schools did Edward D. attend?
Edward D. holds Bachelor Of Arts (B.A.), Business Management, Communications (Minor), Magna Cum Laude from Hiram College.
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