- Coordinated with specialized teams to monitor new client accounts for possible discrepancies during transition period. Identified, resolved, and communicated findings to dozens of new clients reducing error rate by 90% - Consulted and provided indispensable customer service on a daily basis, retaining a customer satisfaction score of 95%- Created new standards for financial reports using SQL for inaccessible reports to team and clients. Received positive feedback from clients… Show more - Coordinated with specialized teams to monitor new client accounts for possible discrepancies during transition period. Identified, resolved, and communicated findings to dozens of new clients reducing error rate by 90% - Consulted and provided indispensable customer service on a daily basis, retaining a customer satisfaction score of 95%- Created new standards for financial reports using SQL for inaccessible reports to team and clients. Received positive feedback from clients, resulting in a Shining Star award.- Authored and redefined auditing procedures for account billing and payment reconciliation. Decreased error rates by 30% and minimized billing discrepancies- Reviewed, processed, and completed client cases for paperwork on a daily basis. Achieved highest client case closure rate for 2 years with an average of 350-450 cases daily.- Provided data entry services for financial consulting and brokerage account billing using Excel and Case Manager. Utilized Excel VBA to automate data entry reconciliation of large payments to reduce workload of the team by 2-3 hours. Show less

• Ensured shipments are directed to their intended city destination. Maintained high delivery rate of 400-500 shipments per hour on average.• Trained and supervised dozens of workers to the warehouse to decrease amount of overtime needed for company. Assisted supervisors with monthly tasks to ensure delivery of time sensitive payroll letters.• Mediated between management and IT with hardware related issues for our in-house shipping tracking system. Assist in troubleshooting, diagnosing,… Show more • Ensured shipments are directed to their intended city destination. Maintained high delivery rate of 400-500 shipments per hour on average.• Trained and supervised dozens of workers to the warehouse to decrease amount of overtime needed for company. Assisted supervisors with monthly tasks to ensure delivery of time sensitive payroll letters.• Mediated between management and IT with hardware related issues for our in-house shipping tracking system. Assist in troubleshooting, diagnosing, and applying remedies as needed to ensure uninterrupted deliveries.• Loaded delivery trucks using pallet jacks. Lifted up to 50 Lbs. as necessary. Book were scanned and properly directed to their intended destination. Show less

• Assisted staff with taking orders, making recommendations, and providing accommodations. Maintained a high customer satisfaction in town.• Cleaned and reset tables as needed to reduce wait times for customers. Monitored tables to ensure customers are not left waiting.• Restocked dishware, utensils, and condiments to ensure demand is met. Assisted kitchen staff as needed to restock on basic cooking utensils, ingredients, and clean any contaminated areas.• Performed end-of-day… Show more • Assisted staff with taking orders, making recommendations, and providing accommodations. Maintained a high customer satisfaction in town.• Cleaned and reset tables as needed to reduce wait times for customers. Monitored tables to ensure customers are not left waiting.• Restocked dishware, utensils, and condiments to ensure demand is met. Assisted kitchen staff as needed to restock on basic cooking utensils, ingredients, and clean any contaminated areas.• Performed end-of-day tasks such as cleaning tables, recycling glass bottles, storage of linen table cloths, and restocking supplies for the next business day. This eliminated the need for early shifts and less stress on the staff.• Trained and guided new bussers with on the job training. Increased efficiency and eliminated unnecessary preparation procedures to supervisor from experience based on feedback. Show less