Edward Espino Email & Phone Number

Miami/Fort Lauderdale Area

Guide Well Connect-Florida Blue Cross Blue Shield Guest Service Representative Current Position• I am a guest service representative responsible for assisting consumers and initiating the process for enrollment for the upcoming Health Reform insurance plans for current and new Florida Blue consumers, working directly with 515 licensed sales agents to assist in signing customers to new healthcare plans.• I Utilized Salesforce CRM cloud platform integrated with five 9 telephonic phone system to input new leads, edit existing customers and create dispositions according to the customer’s needs and assist them with any current insurance inquiries by filling proper forms.• Basic Knowledge of Medicare, ACA and insurance requirements.• Managed Small Teams

Miami

• Record patient’s medical history, statistics, giving them the proper forms such as HIPPA and insurance forms. Verifying insurance eligibility and coverage, and scheduling• Utilized Clinical Patient Care System, Meditech to locate patient rooms, status, and appointments. Interacting with patients, family members, physicians, visitors, assisting them with any directions, increased productivity by reducing wait times and enhancing patient satisfaction by being friendly and helpful.

Bachelor’S Degree, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General, 3.1

Transferred my credits from Keiser University to MDC. To Start in their Bachelor degree program.

Associate’S Degree, Business Administration And Management, General

Criminal Justice/ Accounting/ Business Admin