Edward Fitzgerald Email & Phone Number

Spain

Dublin, County Dublin, Ireland

• Operates in French and Spanish with various international stakeholders.• Handles a highly technical claims portfolio from cradle to grave including structural defects, construction bonds and personal injuries in the French and Spanish market.• Oversees the effective management and monitoring of claims to control indemnity spend and case reserves within policy terms.• Produces detailed written and data-based reports as required (e.g. Large Loss reports, Watchlist reports, Litigation reports).• Contributes and presents to various committees including due diligence, outsourcing and claims.• Compiles, coordinates and conducts audits with TPA’s/MGA's and legal firms in France. • Liaises with outsourcing partners to agree claims handling agreements and SLA’s.• Develops KPI’s and MI to drive business performance.• Provides a high standard of customer service and adherence to regulatory and legal requirements.• Works closely with other departments to share insights, reduce risk and create efficiencies.

County Dublin, Ireland

• Handled a broad range of insurance claims including: EL, PL, PI, D&O, Cyber, Motor, Property, Marine etc.• Supported Account Executives/Brokers and team members by maintaining an excellent relationship and kept all parties fully informed of developments.• Offered valued advice and support to all claims team colleagues.• Implemented claims process enhancements.• Handled many of the most complicated files in Aon. • Delivered excellent client service in an efficient and friendly manner.• Exemplified meticulous file management and audit protocols. • Provided best in class advice and ensured clients were kept fully informed.• Demonstrated a clear understanding of the Irish Claims Environment.• Fostered beneficial relationships with Insurers, Service Providers and Loss Adjusters.• Prepared claims data for internal and external end users.• Robustly challenged Insurers’ strategy/reserves on clients’ behalf where necessary.• Motivated and mentored colleagues when they were struggling to understand a claim.

Dublin

• Handled a wide range of insurance claims including: EL, PL, PI, D&O, Cyber, Motor, Property, Marine etc.• Developed and executed claims management financial reports within tight deadlines.• Contained claim costs by implementing agreed processes and deploying all supplied resources.• Interacted with Account Brokers on management of relevant statistics and coverage issues.• Provided the best technical advice and service to Clients and Client Executives, utilising own knowledge and that of colleagues as necessary.• Developed and maintained a fantastic working relationship with colleagues, Insurance Companies and their staff.• Ensured that compliance procedures and the CPC were always maintained and adhered to.

Galway

• Acted as Aviva's French and Spanish point of contact.• Managed the entire salvage process during a manager's absence. • Ensured compliance with all regulatory, governance and quality standards.• Liaised with engineers, repairers, brokers, solicitors and claimants on a day-to-day basis.• Continually sought process improvements in team performance, process efficiency and client service.• Processed claims from first notification to final settlement, made decisions on liability and negotiated claims settlement.• Answered a high volume of calls daily, demonstrating high quality customer service skills to efficiently deal with queries.

Galway

• Handled typical office duties ranging from greeting clients, answering the phone, scheduling appointments, providing information, lodging cheques and posting documents.• Maintained files and inputting information into file database.• Kept clients informed by communicating case progress.• Supported the practice solicitors by carrying out research in legal matters and assisting directly in client meetings and depositions.• Organised information and materials for case reviews.• Acted as a witness as required.• Respected strict confidentiality requirements.

Madrid Area, Spain

• Planned and prepared lessons for a range of classes and age groups including for individuals with intermediate and advanced level English.• Had responsibility for teaching the Head of HR in the Spanish Dept of Foreign Trade and the Sub-Head of the Spanish Postal Dept of International Business on a one-to-one basis – assisted these individuals with proof reading business emails and getting ready for presentations.• Set tests, examinations and exercises.• Marked work and provided appropriate feedback on oral and written work.• Devised and produced class materials including audio and visual resources.• Compiled information for inspection visits.

Galway

• Recruited and trained individuals for direct sales roles on match day.• Utilised IT to record sales figures, data analysis and forward planning.• Worked as part of a team to achieve and exceed targets.• Resolved problems and responded to any arising issues.

Galway

• Contacted prospective clients by cold calling on behalf of Acorn Life.• Informed clients on the range of financial services available.• Passed on potential leads to the company.• Acted in a professional manner at all times.

Higher Diploma (Business) In Insurance Management, Insurance

Qfa, Financial Planning And Services

Certified Insurance Practitioner, Insurance

Bachelor Of Laws (Ll.B.)

Activities and Societies: University Rowing Club.

Bachelor Of Arts (B.A.), French And Legal Studies

Activities and Societies: University Rowing Club.

Civil Law

Activities and Societies: Language Exchanges, Swimming, Jiu Jitsu.