Edward Fitzgerald Email & Phone Number

Spain

Dublin, County Dublin, Ireland

• Operates in French and Spanish with various international stakeholders.
• Handles a highly technical claims portfolio from cradle to grave including structural defects, construction bonds and personal injuries in the French and Spanish market.
• Oversees the effective management and monitoring of claims to control indemnity spend and case reserves within policy terms.
• Produces detailed written and data-based reports as required (e.g. Large Loss reports, Watchlist reports, Litigation reports).
• Contributes and presents to various committees including due diligence, outsourcing and claims.
• Compiles, coordinates and conducts audits with TPA’s/MGA's and legal firms in France.

County Dublin, Ireland

• Handled a broad range of insurance claims including: EL, PL, PI, D&O, Cyber, Motor, Property, Marine etc.
• Supported Account Executives/Brokers and team members by maintaining an excellent relationship and kept all parties fully informed of developments.
• Offered valued advice and support to all claims team colleagues.
• Implemented claims process enhancements.
• Handled many of the most complicated files in Aon.
• Delivered excellent client service in an efficient and friendly manner.

Dublin

• Handled a wide range of insurance claims including: EL, PL, PI, D&O, Cyber, Motor, Property, Marine etc.
• Developed and executed claims management financial reports within tight deadlines.
• Contained claim costs by implementing agreed processes and deploying all supplied resources.
• Interacted with Account Brokers on management of relevant statistics and coverage issues.
• Provided the best technical advice and service to Clients and Client Executives, utilising own knowledge and that of colleagues as necessary.
• Developed and maintained a fantastic working relationship with colleagues, Insurance Companies and their staff.

Galway

• Acted as Aviva's French and Spanish point of contact.
• Managed the entire salvage process during a manager's absence.
• Ensured compliance with all regulatory, governance and quality standards.
• Liaised with engineers, repairers, brokers, solicitors and claimants on a day-to-day basis.
• Continually sought process improvements in team performance, process efficiency and client service.
• Processed claims from first notification to final settlement, made decisions on liability and negotiated claims settlement.

Galway

• Handled typical office duties ranging from greeting clients, answering the phone, scheduling appointments, providing information, lodging cheques and posting documents.
• Maintained files and inputting information into file database.
• Kept clients informed by communicating case progress.
• Supported the practice solicitors by carrying out research in legal matters and assisting directly in client meetings and depositions.
• Organised information and materials for case reviews.
• Acted as a witness as required.

Madrid Area, Spain

• Planned and prepared lessons for a range of classes and age groups including for individuals with intermediate and advanced level English.
• Had responsibility for teaching the Head of HR in the Spanish Dept of Foreign Trade and the Sub-Head of the Spanish Postal Dept of International Business on a one-to-one basis – assisted these individuals with proof.
• Set tests, examinations and exercises.
• Marked work and provided appropriate feedback on oral and written work.
• Devised and produced class materials including audio and visual resources.
• Compiled information for inspection visits.

Galway

• Recruited and trained individuals for direct sales roles on match day.
• Utilised IT to record sales figures, data analysis and forward planning.
• Worked as part of a team to achieve and exceed targets.
• Resolved problems and responded to any arising issues.

Galway

• Contacted prospective clients by cold calling on behalf of Acorn Life.
• Informed clients on the range of financial services available.
• Passed on potential leads to the company.
• Acted in a professional manner at all times.

Higher Diploma (Business) In Insurance Management, Insurance

Qfa, Financial Planning And Services

Certified Insurance Practitioner, Insurance

Bachelor Of Laws (Ll.B.)

Activities and Societies: University Rowing Club.

Bachelor Of Arts (B.A.), French And Legal Studies

Activities and Societies: University Rowing Club.

Civil Law

Activities and Societies: Language Exchanges, Swimming, Jiu Jitsu.