Edward Fowler Email & Phone Number

Oranjestad, AW

*Coordinated with users and management teams to establish system requirements for specific software solutions.*Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems.*Gathered information from multiple sources to make technical decisions or suggestions.*Evaluated functionality and.

Oranjestad, Aruba

*Reviewed ticket statuses to verify SLA fulfillment, assigned new tickets and escalated overdue issues to external support team.*Monitored service desk equipment status and arranged repair after management approval.*Established and maintained creative and innovative environment that resolved client issues quickly and improved customer confidence.

*Guided and supported service desk team in tackling complex issues.*Worked with service desk team to align team performance with organizational goals and objectives.*Evaluated tickets for recurring issues and submitted reports to 2nd tier support team for appropriate action.*Supported non-technical users by quickly investigating and resolving hardware and.

Oranjestad, Aruba

*Provided architectural input and technical consultation services to implement strategies and guidelines in projects.*Planned, initiated and spearheaded proof of concept initiatives using emerging technologies.*Researched new technologies for potential purchase and deployment.

Oranjestad, Aruba

*Evaluated functionality and performance of software and hardware recommending improvements and solutions.*Scheduled and executed system-wide software installations and upgrades.*Gathered information from multiple sources to make technical decisions or suggestions.*Communicated clearly asking informed questions and listening actively to provide targeted.

Oranjestad, Aruba

*Deployed, maintained and documented hardware to facilitate functional requirements for end-users and sites.*Performed preventive maintenance on workstations, printers and equipment to drive efficiency.*Utilized helpdesk software to triage and respond to user support requests.*Offered basic network support with Local Area Networks and remote networks to.

Willemstad, Curacao

*Developed and utilized standard templates to accurately and concisely write requirements specifications.*Analyzed and verified requirements for completeness, consistency and conformity to standards.*Participated in QA of purchased solutions to verify enabled and optimized features and functions.*Translated conceptual customer requirements into functional.

Willemstad, Curacao

Trainer in Database Management and Application Development*Followed up with training attendees to assess knowledge retention and develop tailored continuing education programs.*Trained students and staff in Database Development and Office Automation applications.*Implemented training programs focused on specific objectives outlined by clients.

Willemstad, Curacao

*Provided daily direction for operations staff based on current priorities.*Recommended or advised management on improvements for building facilities and equipment.*Established new customer relationships to generate more business and enhance profitability.*Monitored and controlled department budget to grow revenue and contain expenses.*Evaluated training.

Willemstad, Curacao

*Supported academic and faculty staff members with teaching and research responsibility.*Performed library database searches to gather research on variety of topics.*Liaised with senior staff members to gather research and co-write reports.*Organized and signed out instructional materials for courses.*Worked with lead instructors to effectively manage.

Associate Of Arts And Sciences - Aas, Management Information Systems, General

Banking And Financial Support Services

Associate Of Arts - Aa, Business Administration And Management, General

Junior, Law

Vwo, Accounting And Finance