Ed Gagnon Email & Phone Number

Chicago, Illinois, Us

Business development group focused on turning talented people's dreams into viable, profitable business opportunities. We develop the business and marketing plans, secure funding, manage construction and build-out, evaluate systems and do everything required to develop the concept and bring the business online. Once opened, we provide the back-office (HR, Payroll, Accounting, IT Support, Web Development, Graphic Communications, Social Media Management, etc.) services that allow our partners to utilize their specialized talents and focus on their passions.

Lowell, Ma, Us

Directed award-wining team of Services Portfolio Consultants responsible for creating and presenting services solutions for clients of varying size and complexity across all vertical markets.

Roseland, New Jersey, Us

Directed Project Management Teams and all Health & Welfare, Spending Account Management, COBRA, Carrier Exchange, and Direct Bill implementations.

Louisville, Kentucky, Us

Director of Operations SupportLed operational efficiency improvement initiatives across all lines of business. Developed standard reporting processes and dashboards for collecting, reporting, monitoring and mitigating client satisfaction and risk. Streamlined pricing approval processes to decrease the average turnaround time for pricing deals from two weeks to three days. Client Relationship Account ExecutiveDirected Cobra/Direct Bill client services and operations teams, including eight client service managers, four client service coordinators, two project managers, two operations supervisors, and sixteen on-shore processors in support and development of approximately 70 clients. Leadership involvement in special initiatives, including off-shore processing, system conversions, channel partner relationship management, financial budgeting, revenue review/reporting, pricing new deals, annual enrollment management, and a myriad of cost-cutting projects.

London, Gb

Senior Project Manager responsible for managing the conversion of 60+ Health & Welfare clients from legacy platforms (client/server, mainframe, legacy web) to newer HR Portal technology over a two-year period. Suggested and implemented several successful organizational changes, including focusing dedicated teams on the conversion effort, creating documentation standards, training conversion team members on all aspects of the system, developing custom training programs for new hires, and creating a fun and creative environment.

Led all operations. Analyzed and streamlined all business processes and managed HR issues. Projects included development of a new customer relationship management system, a sales order processing system, changing telecommunications systems, modifying shipping & receiving procedures, and implementing a procurement tracking system. Built sales forecasting models, goal tracking systems, coached administrative and sales teams and developed and taught training courses in project management, time management, financial planning and budgeting, taxation, goal setting, teamwork and other various disciplines to help develop and grow a well-rounded team. Process improvements and team building efforts resulted in a 52% increase in sales during the first year.

London, Gb

Developed, lead and managed a mid-market benefits administration outsourcing practice to supplement Aon’s HRO Solutions group. Responsibilities and accountabilities included creating and implementing the system, creating and implementing the sales and marketing strategy, including all applicable budgets, and selling the services to prospective clients. Exceeded first year sales targets by 300% and exceeded all performance factors.Developed and managed the HRIT consulting practice responsible for managing special Human Resources projects for clients.

New York, Ny, Us

Provided IT leadership and project management expertise to successfully manage and implement benefits HR outsourcing services for many Fortune 500 clients. Leadership responsibility over Technologies Department, including all Intertel Telecommunications systems (including programming automatic call distribution), 80 user Novell Netware and Windows NT networks; all technical project management, systems analysis, design, and programming; responsibility over systems budgeting, P&L, contingency and strategic planning and implementation. Also responsible for management of all physical assets and building lease negotiations.

Charlotte, Nc, Us

Technical consultant and Project Manager responsible for strategic planning and implementation of all technical applications, including network, communications, contingency, expansion and training in support of SunTrust’s Telebank 24 Sales and Service Contact Center. Managed HR system conversion projects for bank mergers and acquisitions.Worked on DBS/MSA payroll system, including report writing, batch transactions and job preparation and run. Responsible for programming all HR related reports.IT project management duties included systems analysis and design, evaluation of current systems, planning upgrades and application development following SDLC guidelines.

Bba, Management Information Systems

Aa, Business Administration