Property Manager

Administrative:-Understand the Apartment Association lease and contracted credit report application.-Accept rental payments and post rents in property management software.-Record resident charges and monies collected and prepare deposit reports and back up daily.-Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records.-Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and… Show more Administrative:-Understand the Apartment Association lease and contracted credit report application.-Accept rental payments and post rents in property management software.-Record resident charges and monies collected and prepare deposit reports and back up daily.-Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records.-Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.-Complete final and interim account statements for former residents. Communicate and collect outstanding balances and record payments by given deadline.-Record, analyze and maintain accounts submitted to collections agency. Update collection logs monthly.-Prepare statement of accounting notices for past residents.-Assume Community Managers duties/authority in absence of community manager in accordance with company and community guidelines.-Review and act on all delinquent accounts including current resident rent balances, current resident small balances, former resident balances, and collection account activities.-In conjunction with the Community Manager, maintain a successful resident retention and renewal program including the timely distribution of renewal letters maximizing both high retention rates and rental increases.-Learn and ensure compliance with all company, local, state and federal safety rules.Resident Retention:-Interact with residents on a daily basis by listening to requests and concerns.-Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.-Record service requests and inform the maintenance team. Answer questions for residents about community, repairs, amenities, rules, etc. Show less

Administrative:-Understand the Apartment Association lease and contracted credit report application.-Accept rental payments and post rents in property management software.-Record resident charges and monies collected and prepare deposit reports and back up daily.-Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records.-Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and… Show more Administrative:-Understand the Apartment Association lease and contracted credit report application.-Accept rental payments and post rents in property management software.-Record resident charges and monies collected and prepare deposit reports and back up daily.-Review and analyze resident ledgers to debit, credit and total accounts to maintain property financial records.-Comply with federal, state and company policies, procedures and regulations. Ensure that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.-Complete final and interim account statements for former residents. Communicate and collect outstanding balances and record payments by given deadline.-Record, analyze and maintain accounts submitted to collections agency. Update collection logs monthly.-Prepare statement of accounting notices for past residents.-Assume Community Managers duties/authority in absence of community manager in accordance with company and community guidelines.-Review and act on all delinquent accounts including current resident rent balances, current resident small balances, former resident balances, and collection account activities.-In conjunction with the Community Manager, maintain a successful resident retention and renewal program including the timely distribution of renewal letters maximizing both high retention rates and rental increases.-Learn and ensure compliance with all company, local, state and federal safety rules.Resident Retention:-Interact with residents on a daily basis by listening to requests and concerns.-Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.-Record service requests and inform the maintenance team. Answer questions for residents about community, repairs, amenities, rules, etc. Show less

-Greet perspective residents coming in the door to look for an apartment.-Provide community tours to perspective residents. -Market to the local community to draw more foot traffic in the door.-Maintain a social media presence for the community. -Answer phone and emails inquiries about the community. -Build and maintain a relationship with preferred employers. -Market to local vendors/businesses to inquire about sponsoring resident functions.-Assist management with… Show more -Greet perspective residents coming in the door to look for an apartment.-Provide community tours to perspective residents. -Market to the local community to draw more foot traffic in the door.-Maintain a social media presence for the community. -Answer phone and emails inquiries about the community. -Build and maintain a relationship with preferred employers. -Market to local vendors/businesses to inquire about sponsoring resident functions.-Assist management with daily functions of the leasing office. Show less

The Assistant Community Manager is to assist the property manager in effectively managing the assigned community. In the property manager’s absence, they will assume all responsibilities associated with accomplishing community objectives as set forth by the property manager and the property owner. In addition, the Assistant Community Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received.

-Greet perspective residents coming in the door to look for an apartment.-Provide community tours to perspective residents. -Market to the local community to draw more foot traffic in the door.-Maintain a social media presence for the community. -Answer phone and emails inquiries about the community. -Build and maintain a relationship with preferred employers. -Market to local vendors/businesses to inquire about sponsoring resident functions.

-Contact tax agencies to obtain required information. Ensure that all tax agencies are accurately identified. Verify that the borrower name, address and parcel number match.-Obtain and document current tax amount status, delinquency and redemption information through coordination of agency visits, written and telephone correspondence with agencies.-Assure that all assigned loans are completed within the contracted due date requirements-Assertively communicate status of assignments… Show more -Contact tax agencies to obtain required information. Ensure that all tax agencies are accurately identified. Verify that the borrower name, address and parcel number match.-Obtain and document current tax amount status, delinquency and redemption information through coordination of agency visits, written and telephone correspondence with agencies.-Assure that all assigned loans are completed within the contracted due date requirements-Assertively communicate status of assignments and any opportunities for improving the department’s performance to the appropriate lead person or manager.-Accurately enter agency tax data by inputting alphabetic and numeric information to applicable systems and formats. -Verify entered agency tax data by reviewing, correcting, deleting, or reentering data, purging files to eliminate duplication of data. -Follow policies and procedures; accepting of ongoing changes. -Maintain customer confidence and protect operations by keeping information confidential.-Contribute to team effort by accomplishing related results as needed and communicate opportunities for improvement of department processes.-Be a point of contact for employee questions and high level issues.-Process/Delegate daily assignments as instructed.-Respond to clients as instructed by the supervisor. Show less

-Assist all loan processors by pulling daily reports, uploading purchase contracts, and pulling loan files.-Provide familiarization with our IT systems.-Learn about processor/borrower communications and the file workflow.-Verifying the validity of borrower information.-Order employment verifications and request title policies.-Notate the Destiny System to keep files up to date.-Learning to manage their responsibilities on a file pipeline.-Preparing files for review… Show more -Assist all loan processors by pulling daily reports, uploading purchase contracts, and pulling loan files.-Provide familiarization with our IT systems.-Learn about processor/borrower communications and the file workflow.-Verifying the validity of borrower information.-Order employment verifications and request title policies.-Notate the Destiny System to keep files up to date.-Learning to manage their responsibilities on a file pipeline.-Preparing files for review by Processors & Underwriters .-Subject Matter Expert--Train and mentor the new associates coming into the position. Show less

-Review financial applications and disclosure statements for completeness.-Update appropriate systems to ensure the timely processing, funding, billing, and collections of package selected-Maintain approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with company policies and procedures.-Monitor and follow-up on the status of all pending student loan documents (federal, state, or credit) in order to maintain an… Show more -Review financial applications and disclosure statements for completeness.-Update appropriate systems to ensure the timely processing, funding, billing, and collections of package selected-Maintain approved tracking system for applications and missing documents to allow for timely follow-up and completion in accordance with company policies and procedures.-Monitor and follow-up on the status of all pending student loan documents (federal, state, or credit) in order to maintain an accurate accounting of each students financial aid package through first disbursement. Show less