Edward Greer Email & Phone Number

Covington, Kentucky, United States

Maintains and assists internal users with day to day business technology needs of the organization. Assists with after hours upgrades of software and hardware of organization infrastructure. Management of users within on prem Active Directory and Azure Active Directory. Printer managementAssists with network administration of Cisco Meraki equipmentAdministration of Avaya phone system with both hardware and softphones Conduct First day orientation of new hiresFirst line of communication for all technical issues that arise in organization

Cincinnati Metropolitan Area

Supported and coordinated maintenance of Windows Server environments that maintained material management and supply chain day to day operation. Troubleshooting by phone, email, collaboration systems to resolve issues with operation of system. Coordinated setup of software and environment to user's specific needs. Strived for complete resolution on first contact while maintaining customers continued satisfaction. Collaborated with all members from sales, field operations, software development, and engineering of organization to ensure client expectations are satisfied. Leveraged internal and external sources of knowledge to ensure swift completion of tasks and duties. Analyzed log files to determine root causes of issues within database and the systems that parsed output of data. Maintained HIPAA/HITECH compliance and ensured that PHI was safeguarded.

Cincinnati Metropolitan Area

Provided remote support for pharmacy component of the Kroger family of stores. Assist on site technicians with configuring related pharmacy hardware for the workstations. Maintained hipaa compliance while proving support and escalating to next level of support when necessary. Trained new and existing members of support team and encourage and foster an understanding of the problems and solutions to those issues that may arise.

Fairfield, Ohio

Responded to Leads from different sources guiding customer from Initial inquiry to purchase of vehicle with Communication done mostly through email and phone.Set up customers vehicles to their personal preference and gave thorough explanation of all features of New Vehicle.Assisted Co-workers set up personal devices to work with networked printers and installed applications while also learning every aspect of vehicle infotainment systems and required mobile applications.Willing to help any team member with any issue with setup of personal laptops to work with the networked printers and installed required applications.

Cincinnati Area

Create Solutions that benefit the customer and the business plan. Responsible for training employees on Apple Based solutions and technologies. Use Various financing options to build long term relationships and value for the customer. Cross trained in other departments to help serve the customer effectively. Use internal systems to serve the customer from sales to support of product. maintain proper functionality of Demonstration Software on display model computers.Activate Cellular devices (Phones, Tablets, Mobile Broadband) for customers and help relate understanding of mobile Operating Systems (iOS, Android, Windows Phone) to customers to create repeat business.