Organizational Effectiveness, Change Management, Leadership Development and Coaching - Helping leaders to better engage with people and points of influence to spark motivated action that aligns with strategy to build awareness, results and organizational health

HR Change Management Consulting at Comcast in Philadelphia• Led Change Management planning/execution for TPX (Technology, Product, Xperience) in the move to the new Comcast Technology Center: https://corporate.comcast.com/hub/ctc • Led Change Management planning/execution for several TPX HR initiatives

IT Change Management Consulting at Bristol-Myers Squibb in Princeton• Worked with BMS Enterprise Architect as we planned and began to implement a crowdsourced (internal IT employee crowd) Enterprise Architecture Function• Analyzed and streamlined the Change Management process used in IT

Specialized in quickly engaging key leaders and teams around large organizational changes by rapidly gaining understanding and consensus on the problems / opportunities that we addressed. Utilized a full set of OD, Lean Six Sigma, IT tools with communications and training for target audiences. Built and maintained trust by ensuring measures and controls are in place to manage and provide validation. • Achieved $100 million+ savings per year for several years through collaboration, continuous improvement, and a focus on defined results; co-directed the crafting of an organization-wide affordability process, tailored Lean Six Sigma tools, updated Blackbelt/Master Blackbelt training, managed the rollout and partnered with finance to validate ongoing, sustained results.• Restarted Program Management Development Program to identify and develop select groups of high potential, mid-level employees; designed and facilitated week-long quarterly site visits with executive panels, viewed/studied site operations, built skills based on 360 feedback, case studies and other assessment tools. More than half of 25 moved into more senior roles over the 18 month program. • Served as subject matter expert in identifying value-to-customer data points, connecting employee opinion leaders to key executives, streamlining processes and ensuring company goals were met or exceeded across the 30,000+ employee business area.• Created first-ever uniform, defined organization-wide process for measurably improving relationships with customers by providing training and tools with processes in Customer Relationship Management to customer interfacing employees. • Implemented best practices including surveys, templates, Wiki, customer profiles (priorities, satisfaction, background), and other online tools to access and record information that built improved customer management strategies and significantly more trusting relationships with key customers.

Tasked with serving as Team Leader for large Financial Industry client following loss of leadership just one week into the job. Rapidly engaged senior leadership and developed a plan for success under tight timeframes. Defined and improved corporate web development process as team leader of process consultants for a major financial institution's e-commerce unit. Created and clarified strategy, charter, software development policy, and process improvement project plan in tandem with organizational senior management. Engineered buy-in from key opinion leaders on defining and agreeing upon standard templates for 15 key process activities and 16 of their key project artifacts, such as project plans, business requirements, test plans and release content letters to develop common practices across company.

Progressed through the organization serving in various OD Consulting positions in areas of both consumer and small business services. Served as a change leader through extreme turbulence in the telecommunications industry. AT&T had a reputation for consumer excellence that it needed to uphold and had built a nurturing culture that garnered extreme employee dedication. Fostered change and employee commitment: Improved project management processes, balanced scorecard results, championed long-term organizational vitality by working with key opinion leaders to speed adoption of changed processes and verify validity of implementation plans. Top Contributions:* Led mission-critical restructuring process in response to dropping corporate revenues; helped company achieve corporate financial goals * Cut IT billing costs 30%, reduced software defects, and improved employee work-life balance; provided leadership to consumer billing area that had expanded by 300% by identifying behaviors enabling and preventing results* Increased capacity, reduced time-to-market and improved client service despite having to navigate around hiring freeze and VRIP package; created end-to-end common Initiative Management process map that assessed opportunities for improvement and design considerations based on best practices