Edward T. Hawthorne Email & Phone Number

California

Responsible for directing, administering, and coordinating the internal operational activities of CE3 Solutions. Leads and directs the operations, human resources, information systems, new business coordination, and finance. CE3 Solutions, LLC is a boutique-consulting firm that differentiates itself by having Partners who not only know the theory and best practices in their areas of expertise, but also have executive experience as senior leaders of complex and large-scale change. We have ‘been there’ and ‘done that’ and are known for helping our clients deliver on their brand promise. CE3 Solutions is an accelerator and a trusted advisor to C-Suite and senior functional leaders. We specialize in dramatically improving our clients’ customer experience, operating execution, and employee engagement, while reducing costs and operational risk. Our partners average over 25 years of individual experience in leadership roles with global and national firms.

Netherlands

The Black Europe Foundation is registered in Amsterdam, Netherlands. The organization focuses on (A) The institutions and ideologies of European nations that identify, classify and manage relations with Africans and people of African origin inside (and outside) Europe (such as state governments, political parties, immigration authorities, universities and schools, media and a range of economic and social organizations). (B) The African diaspora in Europe – which includes Black people resident in Europe, the vast majority of whom are citizens and legal residents. By Black people we mean Europeans who happen to be Black, either by classification, self-identification or history.

Arlington, Va

Primary role of providing consultation, advocacy, speaking, and fundraising efforts for the Association. In addition, the Emeritus Council will be tasked with assisting in the identification and selection of future ADA National Committee members or continuing to participate in National Committees. Primary contact at the Association will be the CEO.

United States

Advise the City Council regarding the expenditures, revenues, and financial policies in relation to the 2020-2021 Budget.•The committee shall report to the City Council on topics deemed important to the fiscal health of the City, encouraging public participation and input into the fiscal decision making. The committee shall perform duties assigned to it by the City Council and review any fiscally related goals and objective of the City Council. The Committee shall have such other functions as may be directed by the City Council.

Work with the Board of Directors and volunteers to drive the mission focus on care today and readiness for a cure tomorrow. As an advocate and global resource, CWD provides support, education and inspiration to empower families and all people living with diabetes to enjoy healthy, enriched lives.

The membership of the DLC is composed of individuals who have previously served in a leadership position of a national voluntary diabetes related health organization. We are involved in diabetes advocacy on the local, state, and national level. As a result of our volunteer activities, we have gained both experience and expertise in the field of diabetes and utilize this knowledge as we carry out the mission of the DLC.

Houston, Texas Area

Serving and supporting the leadership of Meris Consulting, LLC with expert advice, insights, and ideas that help position it as the most relied upon and sought after business advisory and consulting firm for middle market leaders and their organizations. Leverage my particular knowledge and experience in operational risk management, contact center operations, operational optimization and outsourcing strategies, and customer experience for the benefit of Meris Consulting and it’s clients.

San Francisco Bay Area

Member of the Board of Directors for the Museum of the African Diaspora (MoAD), responsibilities include directing the organization toward achieving its mission and providing good stewardship of the organization's mission, reputation and resources.

Concord, California

Senior Vice President and Chat/Email & Supplier Services executive for Customer Service & Solutions. Hawthorne is responsible for the strategic development and operational execution of the Bank of America Continuum Sites (BACS), contact center suppliers and our Chat and Email channels. He provides leadership to a team of more than 6,000 associates in nine domestic sites and seven international sites.The contact centers supported a variety of complex Consumer Banking products and services including telephone, email and text chat for Deposits, Credit Card, Online Banking, CD/IRA, Student Lending, and Small Business Banking.

eChannels and Customer Solutions Executive responsible for strategic and tactical planning and execution for multiple large, high volume contact centers. Leads a broad service and sales team comprised of 4,600 associates across 9 contact centers and 4 vendor sites with 2,500 associates. The contact centers support a variety of complex Consumer Banking products and services including telephone, email and text chat for Deposits, Credit Card, Online Banking, CD/IRA, Student Lending, and Small Business Banking.

Card Services Contact Center Services and Operations Service and Sales Executive Executive for the Credit Card division, responsible for servicing and sales, strategic and tactical planning and execution. Led a broad based service and sales team comprised of 5,500 associates in 12 contact centers and 4 vendor sites across the U.S. and Canada focused on customer service and relationship deepening relationships for the Consumer and Small Business credit card customers.

Responsible for the Model Consumer call centers within the Customer Deposits organization, leading a team of Site Executives, Business Support Executives, and Supplier Relationship Managers.(4,000)

Responsible for the design, development, implementation and deployment of the operational risk management framework across Technology & Operations, and the management of the intellectual capital program and patent portfolio across the company.

Various roles at Bank of America inculding Technology Solutions Support; Advanced Technology; Enterprise Technology Support Centers; Technical Training for end-users and IT professionals; Business Management Services; Problem and Change Management; BASE Support Services; Information Security; Disaster Recovery; Facilities Management; Systems Evaluation and Control; Intellectual Capital Program

Alexandria, Va

As a partner to the chief executive officer (CEO) and other board members, the Board Chair provided governance, leadership and strategic fundraising support to the American Diabetes Association (ADA) to support and sustain the work of the ADA. Specific responsibilities included:• Being a trusted advisor to the CEO in the development and implementation of the ADA’s strategic plan • Developing and managing relationships and communicating with: funders, partners, and other stakeholders • As a board member, approving the ADA’s annual budget, audit reports, and material business decisions; being informed of, and meeting all, legal and fiduciary responsibilities • Reviewing outcomes and metrics created by the ADA for evaluating its impact, and regularly measuring its performance and effectiveness using those metrics • Coordinating an annual performance evaluation of the CEO • Assisting the CEO and Nominating Committee in recruiting board members • Planning, presiding over, and facilitating board and committee meetings; partnering with the CEO to ensure that board resolutions are carried out • Acting as an ambassador for the organization • Ensuring the ADA’s commitment to a diverse board and staff that reflects the communities t he ADA serves• In collaboration with the CEO, generating substantial annual revenue and fostering the ADA’s overall financial health • Ensuring that 100 percent of the ADA’s board members make an annual contribution that is commensurate with their capacity • Identifying, qualifying, cultivating, soliciting, and stewarding major individual donors, corporate, and/or foundation gifts