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Edward Herrera is listed as Support Service Manager / Customer Success Specialist / BBA in Information Systems / VMware Certified - Digital Workspace / Data Analyst / PowerBI Strategist / Escalation Leader / Broadcom & Omnissa at Omnissa, based in Grand Prairie, Texas, United States. AeroLeads shows a matched LinkedIn profile for Edward Herrera.
Edward Herrera previously worked as Sr Support Services Manager at Omnissa and Sr Support Services Manager at Vmware. Edward Herrera holds Bachelor Of Business Administration - Bba, Management Information Systems And Services from The University Of Texas At El Paso.
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As a results-driven Support Service Manager with over four years of experience, I specialize in customer advocacy and support leadership. My expertise in analyzing customer data trends and leading cross-functional teams has consistently enhanced customer satisfaction and streamlined workflows.Customer Success | Account Management | Customer Retention | Stakeholder Engagement | Customer Advocacy | SaaS Platforms | Workspace ONE | VMware EUC Products | Identity and Access Management (IAM) | Salesforce | ServiceNow | PowerBI | Data-Driven Insights | Escalation Management | Root Cause Analysis | Metrics Reporting | Workflow Optimization | Strategic Communication | Active Listening | SLA Management | Churn Mitigation
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Mountain View, California, US
· Led and organized regular customer meetings to assess their support portfolio's status, dependencies, and prioritization. · Managed support requests by directing them to appropriate resources, ensuring efficient problem resolution by collaborating with internal teams.· Acted as a focal point for escalated support activities, liaising with Customer.
Palo Alto, CA, US
· Led and organized regular customer meetings to assess the status, dependencies, and prioritization of their support portfolio. · Managed support requests by directing them to appropriate resources, ensuring efficient problem resolution by collaborating with internal teams.· Acted as a focal point for escalated support activities, liaising with Customer.
Palo Alto, CA, US
-Provide exceptional customer service while responding to phone, e-mail, and online requests for technical support for Workspace One and EUC products. -Ensure quality issues are being tracked, prioritized, resolved. -Communicate technical issues and solutions to the engineering, QA, sales, and support teams as well as to the customer base. -Work closely on.
Springdale, AR, US
· Completed individual project to implement multiple Motorola MC9090 handheld scanners into Tyson’s Printing Solutions warehouse using FTP Radius and VM Linux CentOS 6.4· Analyzed warehouse logistics to gather data for project· Trained in Amazon Web Services Cloud Computing · Presented and trained IS P2P team on usage and troubleshooting of handhelds
Springdale, AR, US
· Completed individual project to redesign a Microsoft Notebook for the IS Purchase to Pay Team· Gathered data from a corporation-wide perspective to contribute to a team project that offered a a solution to maximize Tyson’s data. Presented project to the executive team· Ran test cases using HP Quality Center based on errors throughout Tyson’s SAP systems·.
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Edward Herrera works for Omnissa.
Edward Herrera is listed as Support Service Manager / Customer Success Specialist / BBA in Information Systems / VMware Certified - Digital Workspace / Data Analyst / PowerBI Strategist / Escalation Leader / Broadcom & Omnissa at Omnissa.
Edward Herrera is based in Grand Prairie, Texas, United States while working with Omnissa.
Edward Herrera has worked for Omnissa, Vmware, and Tyson Foods.
You can use AeroLeads to view verified contact signals for Edward Herrera at Omnissa, including work email, phone, and LinkedIn data when available.
Edward Herrera holds Bachelor Of Business Administration - Bba, Management Information Systems And Services from The University Of Texas At El Paso.
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