Eduardo J. Gutiérrez De Luis Email & Phone Number

Madrid, Comunidad De Madrid, España

Redacción de pliegos, tramitación y análisis de expedientesde contratación, especialmente de suministros y serviciosinformáticos

Madrid Area, Spain

IT Systems Administrator - IaaSInfraestructure as a service: installation, configuration, maintenance and daily operations of HPE blade / rack servers (approximately 550 physical units) and enclosures, including firmware, drivers and components (HBA, Virtual Connect, network adapters, etc.)The main processes in which I am involved are the following:Management of incidentsIn case of an incidence (that is, degradation in the delivery quality of a service), it has to be restored to its initial state as soon as possible.Problem managementSearch for the root or underlying cause that has caused an incidence.Event managementOnce the service is operational it is necessary to monitor all the important events that occur in the infrastructure in order to anticipate the incidents and problems.Accessibility managementGrant access to each user to the parts of the infrastructure that must be accessed according to the policies set by the security department.Management of service requestsWe have to manage all the daily requests made by the areas within their infrastructure.- Request for information or advice- Standard change requests- Request for access to IT services or infrastructure.- Server configuration (computing, storage, communications) Main software used- Management softwareHP OneView, VirtualConnect, ILO4, HPE systems insight manager (SIM).- VirtualizationCitrix XenServer, VmWare vSphere- MonitoringZabbix, SNMP, HPE OneviewManagement of IT services- ITIL

Lisboa Y Alrededores, Portugal

On-line technical support (printers for professional use)- LaserJet - Officejet Pro 8000 Enterprise, series 9100, 200, X400 y X500- Business Inkjet- Designjet - ScanJet (except ScanJet 200/300)- Digital Senders- Jet Direct

Faculty Of Commerce, Tourism And Social Sciences Jovellanos, Gijón (Spain)

Helpdesk Support Engineer at the Commerce, Tourism and Social Sciences Jovellanos faculty (University of Oviedo)- Computers’ and network’s maintenance- Users’ technical assistance- Responsible of the good working of the room as regards people’s behavior and stuff.- Leader in a group of 6 people- International work with mostly international exchange students.