Edward Taylor Email & Phone Number

Calgary, Alberta, Canada

- Tracked and analyzed sales and customer trends in order to maximize sales and revenue while minimizing expenses to achieve increased sales numbers. This included taking an underperforming store and doubling sales numbers achieving leading KPIs compared to stores across the country.- Prepared daily work schedules for employees, scheduled deliveries, and enforced company policy.- Recruited, trained, supervised, and appraised staff.- Managed budgets, oversaw pricing and stock control.- Maintained complex statistical and financial records.- Dealt with customer queries and complaints.- Ensured compliance with visual merchandising guide.- Prepared promotional materials and displays.- Liaised with regional management regarding any outstanding issues.

Chinook Centre, Calgary

- Performing key holding duties including the opening and closing procedures, KPI-based financial reporting, as well as managing the store alarm system in a premium retail environment.- Resolving issues that may arise, including customer requests, complaints and supply shortages in addition to handling returns and processing warranties.- Maintaining specified inventory and merchandise, reporting on performance, and ensuring the visual standards and image of the store are maintained, such as store displays, signage and cleanliness.

Calgary, Alberta, Canada

I guide customers through the shopping process, from the initial greeting to the final purchase. By providing insight and support, I help strengthen our customer relationships and convert new customers into repeat patrons.

Chinook Centre, Calgary

Responsible for understanding the customer's needs and wants, processing payments, ensuring the store environment is clean and inviting, and dealing with returns and customers over the phone, especially a busy store environment in particular during the stores opening in January 2023.

Ossington Ave, Toronto

Responsible for understanding the customer's needs and wants, processing payments, ensuring the store environment is clean and inviting, and dealing with returns and customers over the phone, especially during busy in-store events such as OssFest.

Sahoro, Hokkaido, Japan

Focussed on ensuring rider progression by applying CASI training and knowledge to drive the technical development of students as well as learning lessons in guest relations as a G.O. (Gentil Organisateur) by building strong bonds with guests to enhance and enrich their stay.

Falls Creek, Victoria, Australia

Gained valuable experience by teaching a wide range of lessons including group kids lessons as well as private lessons for adult students as well as acquiring practical experience in maintaining safe conditions during classes and management of students during challenging weather conditions.

Leeds, England, United Kingdom

Learnt the ins and outs of being a ski boot fitter in a busy commercial environment by building expertise in customer service with an emphasis on friendly and clear communication with customers and the use of the store's POS system.

Bachelor Of Arts - Ba, English

Developed an interest in the English language succeeding in classes focussing on contemporary literature, satire, as well as literary.

Igcses, A Levels, A2, English, Geography And Religious Studies

Activities and Societies: Pursued extra curricular activities such as music including the bass guitar to grade 5 (Rockschool) and violin.