Edward Jinks Email & Phone Number

Atlanta, Georgia, United States

Atlanta, Georgia, United States

• Supplied technical support to consumers having issues with different titles in the gaming and Esports community.
• Responded to email or omni-channel-based inquiries via Zendesk and live calls via NICE CXone in a timely manner per company metrics.
• Validated and ensured client information was correct before assisting clients/partners with their inquiries on accounts or enrollments within the guidelines of HIPPA regulations and company policies.

Atlanta, Georgia, United States

• Responsible for on-site installations, deinstallations, equipment removals, maintenance, and repair of IBM and multi-vendor systems and components, while keeping a thorough understanding of new and current units.
• Assisted with primary technical interfaces for clients, dealt with hardware or software issues, delivered operational services per client request, and supported clients while resolving critical situations that affected.
• Completed preventive maintenance, software configurations, and hardware installation for IBM, Lenovo, and other branded systems, including but not limited to printers, servers, switches, POS systems, and personal.
• Ensured all assigned products remained operational and prevented environmental factors that may impact product performance or impair the client's IT operation.
• Performed service activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance, and relocation of IBM and non-IBM systems and products.
• Managed technical valued relationships to protect the revenue base and identify new service opportunities while being accountable to ensure a high level of client satisfaction with service delivery, technical support.

Alpharetta, Georgia

• Positively engage with the client during the check-in and check-out process.
• Ask probing questions, listen and record details, and offer accurate solutions and time estimates for the next steps.
• Performed quick computer repairs within 20 minutes of consultant time period if possible.
• Troubleshooting and/or repairing clients personal electronics, while providing general technical solutions.
• Clearly communicate with team members and work alongside different departments.
• Support Geek Squad efforts to protect the products purchased inside and outside the company.

Alpharetta, GA

• Engaged customers using selling skills to complete the sale, drive profitable growth, and achieve your individual goals.
• Ensured that no customers were ever left unassisted or under-served, provided velocity and solutions support to solve customer needs.
• Provided world-class customer experience while informing customers of new technology products and services.

Alpharetta, GA

• Accumulated the appropriate knowledge and expertise through continuous learning and self-development.
• Provided efficient and economical solutions to customer's electronics hardware and software issues.
• Explained complex technology and service plans and made them simple for customers and other employees to understand.
• Informed customers with information about navigation through newly purchased electronic devices.

Atlanta, Georgia, United States

• Fixed client's personal PCs and phones with comparable or cheaper prices than competitors.
• Traveled to client locations or retrieved electronics for repairs and maintenance requests.
• Educated client on how to use, new setup, or preventative maintenance for devices.
• Troubleshooted client's device via phone or remote access if possible.

Decatur, GA

• Maintained functionality of school issued laptops and campus desktop computers
• Helped students and staff with computer based questions and concerns
• Responsible for troubleshooting onsite and over the phone computer and technical concerns
• Inform students and staff about new and/or older software available for computer and class related needs
• Ensured that all students and staff, onsite or offsite were readily able to use DeVry resources at their convenience

Decatur, GA

• Assisted students with lab and/or computer related concerns and problems upon request
• Responsible for checking desktops computers, projectors and printers in every classroom to verify they are fully functional
• Responsible for the cleanliness of the computers and workstation for the computers.
• Making sure printers in the classrooms and labs are functional and filled with paper.
• Inventory all IT help desk supplies and devices, in order to keep track of parts and confirm if parts needs to be ordered

Greensboro, Georgia, United States

• Helped customers locate certain products within the store.
• Responsible for checking the inventory and indicating when more products needed to be ordered.
• Checked the gas levels twice a week, in order to tell when the tanks needed to be refilled.
• Ensured that the shelves and coolers were fully stocked for the next day.
• Trained future employees and made sure they understood the daily objectives required in their job.

• Maintained the cleanliness of the store and freshness of products.
• Helped customers locate certain products within the store.
• Responsible for checking the inventory and indicating when more products needed to be order.
• Ensured that the shelves and coolers were fully stocked for the next day.

Bachelor'S, Electronic Engineering Technology, 3.1

Activities and Societies: Member of Student Activities at DeVry University. Member of IEEE at DeVry University. President and Co-founder.

High Diploma, Composition, Statstics, Economics, Math, And Science, 2.8