Edward M. Email & Phone Number

Warrington, Gb

Manchester, Gb

Chorley, Gb

• Joined the TGP (The Gap Partnership) account and have worked on three different projects (Negotiators, Optimus and Enhance E-2-E) in various development states. Enhance being my longest served project, it required heavy project management structuring of the development backlog to achieve complete criteria and priority for on time releases.• Test lead on Enhance E-2-E, I also took on a Test / Project management role utilising Microsoft Azure to create a new backlog. Collected every source of bug, feature and request both old and new from: emails, Excel & Word documents, Team channels and recorded meetings. I worked closely with TGP to capture and break down acceptance criteria in a concise manner.• Created and distributed detailed user story and bug templates with guides. This facilitated consistent and detailed work items which could be sized and prioritised accurately. Supplemented the backlog with customised queries/tags to aid item tracking.• Added a review process for new items, this ensured only complete items were ready for development which improve velocity. • Implemented 2-week sprints, worked with contracted developers from Solarius. This provided the means to predict trajectories of completed items before release dates. This resulted in 4 customer pilot releases and over 800 items closed.• Personally raised over 300 bugs and user story improvements on the Enhance E-2-E project within 5 months using manual testing techniques like feature integration and repeated end-2-end. Quality improvement of releases was noticed. • Ventured into learning XPath automation in Cypress. XPath is used to find the location of any element on a webpage using HTML DOM structure using elements on the web page. This makes the automation more reliable.

South Jordan, Ut, Us

Lead Test Engineer working on the Ivanti (AC) Application Control security product, which is part of the UWM (User Workspace Manager) suite with over 3000 client companies. AC uses a trusted ownership model to block applications while utilising privilege management and whitelisting to allow and elevate files.• Full system development lifecycle experience, including designing, developing, and implementing test plans, test cases and test processes fueling swift corrective actions and significant cost savings• Working directly with the Developers, Product Managers, and Documentation to provide testing expertise during new feature development, customer defects fixes, external client meetings, platform upgrades and releases. Personally overseen the testing of over 16 releases and 14 Hotfixes for AC.• Fostered 100% pass rates in automation by maintaining, expanding, and executing 5400+ test scripts. Reducing manual testing by automating new and existing functionality via in-house scripting languages, C#, PowerShell. Personally automated manually run upgrade paths, to reduce system testing by 22 hours per release.• Produced and updated multiple external-facing knowledge articles to aid in environment setup, testing practices, inter-product testing and feature improvement initiatives, increasing the knowledge library by 30%. Articles benefit approximately 200 people. Contents created in Confluence, Jive and SharePoint.• Delivering the next-gen experiences for our customers, by scrutinising 6+ new features per year. • Multifaceted experience in QA software testing include: Integration, Regression, Performance, Stress, Load and Soak, Acceptance, Exploratory and Rapid test sessions.• The ability to quickly assimilate new technologies and build relationships with development staff is paramount to my role.

South Jordan, Ut, Us

Test engineer at Ivanti (formally AppSense, acquired in April 2016. In 2017 LANDESK renamed to Ivanti). Changed teams within the UWM suite to Application Control (AC), demonstrating my testing proficiency while evolving my interpersonal and communication skills with new and highly seasoned IT professionals, developers, architects, and management. Technical and testing skills are critical to the success of the customers and will ensure they get the best product value.• Managed the introduction and successful integration of Microsoft WinAppDriver C# UI driven automation in AC to increase automation coverage of functionality not reachable by existing action library methods, mainly DevExpress views and menus.• Worked directly with Shavlik development team to gasp the Ivanti Security Controls (ISeC) product, for the integration of AC configuration and deployment. Planned and created test plans for 6 releases until the project was completed.• Provided AC with its first UI automation of new features within ISeC using Shavlik Test Automation (STA) tool. I familiarized myself with STA and became proficient is writing new scripts. Produced 50+ scripts for installation, configuration, and validation.• Liaised with the localisation team to construct a testing strategy schedule and test plans for upgrading AC with 4 new languages. Aided development in adding strings and fixing truncations in VS. Accomplished 100% product menu localisation.

Us

• Working within an agile environment (based on SCRUM), as a manual and automation tester on the AppSense FileDirector product which is part of the UWM (User Workspace Manager) suite. Our product enables simple, secure access, sync and sharing of enterprise files across on-premises and cloud storage solutions. Securely managing personal settings and data across thousands of endpoints across OS platforms: Windows, Mac, Android, iOS, Web, and Server.• Collaborated with relevant departments and ensured project testing alignment. Guaranteed timely research, accurate defect reporting and delivery, and resolution of 100% of any issues.• Took on Scrum master duties for the team. Was responsible for the facilitation of SCRUM ceremonies which included: planning, retrospectives, showcases and the daily standup to ensure that the team can achieve the sprint goals.• Helping new team members to quickly and effectively get up to speed. Helping them to grow their technical knowledge to be effective within the agile team."AppSense DataNow enables simple, secure access, sync and sharing of your enterprise files, no matter where they live. DataNow’s unique approach to enterprise file sync and share makes existing storage locations like file servers easily accessible from any device and keeps users’ files in sync at all times. DataNow puts IT teams in complete control over where files are stored and provides granular policy control over how data is accessed."

Us

Joined AppSense as a Junior Tester on a new innovative file syncing product joining a team of 8, to ensure 100% compliance with company North star goals, KPIs, and OLAs. Working tirelessly to test harden and mature FileDirector into a robust product.• In aiding my testing tasks, I have gained extensive knowledge of test environment infrastructure. Having used Microsoft AD (365), File Services (DFS, SMB), ESXi, and Hyper-V hypervisors, Microsoft SQL, OneDrive connecters and • Using cloud-based security application like Qualy's to perform vulnerability scans against products• Working closely with automation frameworks and scripting languages (in-house scripting), to set the foundations of 100% functionality coverage in the product (achieved in 2019). Helped maintain 120 automation machine in the SCVMM.• Accurately raising, logging, and retesting bugs in Microsoft's Team Foundation Server (TFS). Verifying features and bug fixes against acceptance criteria.• Maintained thorough documentation information of internal test processes and procedures, and service improvement plans for internal company records.• Helping new team members to quickly and effectively get up to speed. Helping them to grow their technical knowledge to be effective within the agile team.• Working closely across support and development teams to resolve Development Support Items (DSI's) for any customer issues.

Manchester, Greater Manchester, Gb

Full time (37.5 hrs p/w) helpdesk analyst, trained as a full time employee in an analytical role finding solutions to the needs of Taxi firms. Duties include daily customer interactions by telephone, with responsibilities to accurately record customer queries. I then use remote access software such as RDP, VPN and VNC to dial onto client PCs and servers to resolve: program user errors, server system faults, telephony issues, cloud resolutions, PDA android app and data head fixes, radio / communication answers, mobile data and SIM solutions, router / internet issues and providing installations and updates to both portable and static computers.

Rotherham, Gb

Part time (24+ hrs) sales assistant, trained as a full time employee in an electronics store to perform against personal and store KPI sales targets. Responsibilities include cashier duties, stock checks, warehouse maintenance, display and promotional changes, customer services involving product exchanges, refunds and demonstrations, handling deliveries. Regular training was given to all employees to help widen product knowledge.