Edward Johns Email & Phone Number

Edison, Nj, Us

Edison, Nj, Us

Bridgewater, New Jersey, United States

Lead for STI-PA Service DeskThe STI-PA (Secure Telephone Identity Policy Administrator) vets and onboards Service Providers into the STIR/SHAKEN ecosystem to mitigate unwanted robocalling. Evaluated and strengthened technical training in accordance with relevant ATIS standards. Created and maintained training documents, methods and procedures, and external communications models for the team. Day to day duties include onboarding, technical troubleshooting, customer support, handling escalations, and driving revenue collection. Strengthened partner relationships and supported client acceptance testing as a Subject Matter Expert.

Bridgewater, Nj

Lead for Short Code Registry Service Desk. Job responsibilities cover a wide range of functions including Technical Support (Day-to-Day incoming support channels), Billing / Financial Support, reporting, Account Management / Account Review, SLA Compliance (ITIL Record Keeping).-Training of both internal team members and customers-Collaboration/ cross-functional communication with Management, Development, Operations, and Financial Teams. -Key player in maintaining the voice of the customer within the organization. -Meticulous ownership of the position to keep renewals consistent and customer satisfaction high. -Providing service desk support for new projects/products.

Piscataway, Nj

-Common Language TAG (Technical Advisory Group) Common Session Lead. The TAG is a meeting of Service Provider clients, in which issues that may affect multiple customer’s are worked. -Common Session includes presentations on industry activities (Such as the FCC and Standards Groups) and new emerging technologies. -Public Speaking and delivering technical presentations to groups of approximately 100 people. -CLFI Bank Code SME (Bank codes identify circuit terminating equipment within Network OSS systems.)-Daily interaction and rapport building with Service Provider customers.

Piscataway, Nj

-Responsible for creating, updating, and maintaining CLEI Codes (COMMON LANGUAGE Equipment Identifier) which enable network service providers to identify,track, and provision virtually every type of telecom equipment.- Responsible for TIRKS (Trunk Integrated Record Keeping System) system records. Creation and maintenance of Hardwired Equipment and assignment codes for circuits.-Authored numerous internal standards. Reviewer/contributor for many internal and external standards.-Daily interaction with NEP (Network Equipment Provider) (Manufacturer) customers. -Responsible for over $5 Million in customer deliverables,

Somerset, Nj

Bench level troubleshooting and repair of ticket vending machine and fare collection systems to maintain high system availability for NJ Transit. Included retrofit and component level repairs. Used various test equipment, hand, and power tools.

Emt Certificate

Activities and Societies: NJ State EMT Certification.Worked for a local volunteer First Aid Squad as well as multiple paid agencies.

Bs, Network And Communications Management

Activities and Societies: Deans List

High School Diploma, Electronics And Computer Repair, 12

Activities and Societies: SkillsUSA / VICA NJ State Winner. Junior and Senior Years.Electronics and Computer Repair. Graduated Salutatorian