Edward Juozaitis Email & Phone Number

Irving, Texas, US

Support, Maintenance, and upgrading of the IBM CMOD environment, Content Navigator Utility, Debug variety of levels of issues with the system. Coach and mentor global support team. Position actually starts December.

Morton, Illinois, US

Lead team in supporting the lower environments by ensuring system is functional and stability for implementations to perform their testing. Worked with India team and other departments to identify issues and defects from implementation or through upgrade, while working to find root cause resolutions to minimize issues and downtime in Production. Provided.

Cincinnati, OH, US

• Staffing company providing provides technical staffing solutions customers worldwideContract position through Belcan Corporation at Caterpillar Tech Center, to maintain and support engine test cells. The position.
• Identified and resolved hardware issues based on Windows XP settings.
• Responded to tickets created for issues with the testing software.
• Create new data files for testing based on requirements from the Engineering department
• Worked on a project to allow users to remote into testing stations to monitor testing scripts

Working at a company to help with training and design of a WSS 3.0 company site. Training a couple of employees to use WSS 3.0 and design company site for users with business content. Creating Site theme for company website and helping employees with the documentation for site structure and content. Fielding calls and emails on issues which company needs.

Hanover, MD, US

Worked on contract at Baxter International on a project dealing with SharePoint 2007 and using Microsoft Access to feed lists. Provided Technical consultation for SharePoint/ MOSS 2007, training materials for internal and external users, tested site for functionality and worked with database department for data integration and dataset testing. * Created.

Software Requirements Spec documentation written for SharePoint Site Content project for a company. Documentation included information about Use Case diagrams, requirements for Site content to work, user software requirements, workflow creation and documentation, downtime restrictions, web forms and office document forms and required lists and document.

Chicago, Illinois, US

• Provided support for customers and Field Representatives on Mining Truck Products. Created data sources for service department; help Field Representatives with computer and software issues, development and maintenance.
• Developed Service Department database to contain information for use in the office and in the field.
• Communicated and analyzed warranty data using BI tools to help determine what issues to follow in the field.
• Created queries to search for information for Service Engineers.
• Worked on IT and Networking projects having to do with Electric Trucks and onboard systems.
• Used SharePoint Server to create the Service web site for the department which includes queries, web pages, and applications to help the users with their day to day workloads.

Danvers, MA, US

• Provided support for customers while reviewing and compiling up-to-date information for this established mortgage broker. Communicated extensively with customers to resolve issues with documents and facilitate loan.
• Chosen to supervise operations of department with eight staff, including providing training and maintaining productivity, accuracy, and quality of data-entry processes.
• Delivered exceptional performance, resulting in increased production, quality, staff proficiencies, and customer-service levels.
• Designed Web-based training manuals for staff in two departments using Microsoft Word and HTML programming language.
• Analyzed data integrity and accuracy by checking inputted data before and after EDI submission to investors.
• Effectively communicated to staff about data quality issues, data entry errors, and changes in data provided to the investor.

Menlo Park, CA, US

Assisted with administrative operations for various clients in the banking and mortgage-finance industries, among others. Communicated with clients’ customers to compile confidential financial information and accurate data for NET and ARM loan processes.

Performed effectively as a temporary staff member to support administrative functions for employers in various industries. Performed effectively as a loan reviewer with the BankNorth Mortgage Department.

Irving, Texas, US

Served effectively in prior position of Industrial Apprentice for Caterpillar, Inc., the leading manufacturer and seller of heavy equipment; supported operations on both the shop floor and in the business office, gaining an understanding of processes and procedures in the manufacturing environment.

Bachelor, Information Technology

Associates, Computer Science (Programming Option)