Edward Keating Email & Phone Number

Charlotte, NC, US

Davidson, North Carolina, US

• Leads a team of IMS Managers to ensure all implementations are completed on time, within budget, and meets customers' expectations.
• Collaborates to ensure successful rollout of new solution(s) by execution of rollout plans & delivery of collateral & training materials.
• Responsible for GO Team in regional footprint.
• Responsible for leading the team to increase solution penetration working closely with sales leadership to identify new solutions opportunities. This will be measured by the overall solution funnel and percent of.
• Leads MSC'S dynamic, ever-changing inventory management solutions & MSC’s corresponding program objectives.
• Provides mentorship to other managers for team & associate development.

Linden, New Jersey, US

Lake Forest, Illinois, US

Davidson, North Carolina, US

Responsibilities: driving enhancements to the IR CTS commercial organization by leading the development & implementation of more productive & repeatable processes.

Livonia, MI, US

General Fastener Director of US Operations. Responsibilities: 10 Distribution Centers, Vendor Managed Inventory, Safety & CI.

Deployment Leader: Canadian Operational Excellence: 150 Canadian BranchesGrainger US & Grainger CA Partnering on an Operational Excellence Project: 1. Developed & Deployed Perfect Order (Quality: improved from 93% to 96%).2. Developed & Deployed Branch Staffing Model (Productivity).3. Developed & Deployed Daily Test Counting (Quality).4. Developed &.

Lake Forest, Illinois, US

• Key responsibilities: Operations & Customer Service.
• Partnering with Sales, DCs & Inventory Solution departments to grow: 50 Million + Market.
• Increase Customer Satisfaction by exceeding all performance & service objectives.Key achievements:* Facilitated Lean Kaizen (A3) event on decreasing damaged shipments to our largest Customer. This resulted in 1.6.

Lake Forest, Illinois, US

• National Deployment leader: KeepStock (Vendor Managed Inventory) Growth & Productivity project. The result of this deployment saved Grainger 5 Million dollars (enabled to do the same work with 100 less FTEs).
• Developed & deployed: Activity Model: productivity measurement for our Service based Team Members.
• Tested & deployed Optimized routing software & developed our Support Services National standards.

Tilburg, North Brabant, NL

• Responsible for 5 Distribution Centers, Customer Service/ Inside Sales team members (18 Phone Agents) & Inventory Management in North America for Fabory (Grainger Company).Highlights/Achievements:
• Created & Deployed 5 Key Warehouse Processes: Pick, Pack, Ship, Receiving, Subcontracting & Smart Cycle Count (Improvement: 10 Days behind on shipping & 30 Days behind in Receiving – Now Shipping & Receiving 1-2 days.
• Hired & trained Market Managers (No Branch Leaders prior to my arrival).
• Deployed Talent Management: Performance Management, C2W (Coaching to Wow), IDPs (Individual Development Plans) & 9 box.
• Created and Deployed the Fabory Service Promise.
• Facilitated the creation & deployment of our Fabory Strategy.

Lake Forest, Illinois, US

• My responsibilities included:
• Managing 19 OSSMs (Onsite Service Manager) & executing vendor managed inventory programs.
• Attained & managed our AS9120 Quality certification.
• Developing & deployed Grainger’s vending (Secure) processes.Highlights/Achievements
• Exceeded all Performance Objectives as Services Manager (2012 3.0/3.0). VMI (Vendor Managed Inventory) Sales Growth from -4% to +24 % in Six Months. Ninety new deals in 2012. Achieved + 43% in sales growth in 12 months.
• Facilitated & achieved AS9120 Aerospace certification in 6 months (12 months less than the norm).

Lake Forest, Illinois, US

• Responsibilities included teaching & coaching our Senior Leaders (VPs & Directors) to leverage the Continuous Improvement tools & concepts. I was also responsible for developing & deploying CI projects..
• CI Learning Plan deployment & execution (Traveled & Coached 8 Senior Leaders).
• Seven Branch standards National Deployment Leader resulting in 15 million in productivity savings across 400 Branches.
• Golden Zone National Deployment Leader (Productivity Savings Company wide annually 6-8 Million).
• Non Value Add CSAT playbook creator – Deployment Leader and Coach.
• Facilitated & developed Work Management playbook process: Customer Service deployments.

Lake Forest, Illinois, US

• Responsibilities included the following: Managed 22 Team members, 2 Assistant Branch Managers. Sales goal was 31 Million with 12 aligned Account Managers. Additional responsibilities included a phone center, larger.
• Exceeded all performance & service objectives.
• Partnered with Corporate Sales Manager to grow the Duke (uncovers account: no outside seller) to over 1 million in sales (2007). Grainger lost contract to Wesco (3 Million in Sales) and Branch still achieved Sales goal.
• Partnered with AM (Sunbelt Rentals) and grew sales over one million dollars (1.6 Million in 2006 2.6 Million in 2007).
• Partnered with AM (Food Lion) and grew sales from 455K (2006) to over one million in 2007.
• Deployed 21 Vendor Managed Inventory (VMI) implementations which resulted in over one million in sales.

Lake Forest, Illinois, US

• Responsibilities included the following: Managed 10 Team members. Our Sales goal was 10 Million with 4 aligned Account Managers. Additional responsibilities included a phone center, larger warehouse and.
• Achieved 10% Sales growth during my first year after 7 consecutive years of negative Sales growth.
• Branch received National award form Sales Partners recognizing our collaborative efforts in partnership with sales.
• All Branch members had perfect attendance.

Lake Forest, Illinois, US

• Responsibilities included the following: Managed 6 Team members. Our Sales goal was 12 Million with 6 aligned Account Managers. Additional responsibilities included a phone center, warehouse and Counter/showroom Sales..
• Achieved Double digit Sales Growth during my tenure as Branch Manager.
• Developed & Deployed Call Center for Outside Sales Team Support (3 Phone Agents)

Lake Forest, Illinois, US

• My responsibilities included Managing 16 team members and 2 Supervisors handing between 1200-1600 calls per day.Achievements/Highlights:
• Developed Call Center planning for consolidating all NYC Branch calls (6 Branches) into 1 Call Center (18 Phone Agents with 1600-1800 Daily calls)
• Developed: planning, scheduling & monitoring of all phone agents
• Our Call Center delivered the most Sales Dollars Nationally vs other Grainger Call Centers
• Deployed SAP version 1 to Call Center Team Members (Largest SAP Deployment Globally)