Edward E. Email & Phone Number

Dayton, Oh, Us

As a Technical SME, I lead full-cycle Construct (formerly e-Builder Enterprise) implementations to optimize capital project management and digital transformation initiatives for clients. Leveraging extensive experience in program management and change strategies, I design and execute Woolpert’s 3-Phase Implementation approach, ensuring seamless technology adoption and maximizing client ROI. My role includes crafting transition plans, facilitating workshops, and delivering scalable, data-driven solutions tailored to client needs. I provide technical and business expertise to clients and the sales team during the sales process, participating in RFP responses, negotiations, and contract discussions, and conducting demonstrations to showcase the product’s capabilities and alignment with customer objectives.

As an Independent Consultant, I excel in executing continuous improvements to streamline workflows, reduce errors, and improve response times. Through cross-training and automation software, I achieve best practices in business process improvements, resulting in enhanced efficiency and reduced bottlenecks. I facilitate think tanks and ideation sessions, fostering collaboration and capturing valuable insights. Utilizing data analytics and KPIs, I identify performance disparities and provide scalable solutions. Additionally, I deliver comprehensive training sessions, produce training videos, and provide full-scale support and staff augmentation services for clients.

Sunrise, Florida, Us

As a Senior Business Analyst & Implementation Consultant, I collaborated closely with clients and stakeholders to elicit requirements, analyze processes, and develop effective change management plans. Leading design sessions and prototyping, I ensured the successful mapping of workflows and integration data points. Through meticulous QA/QC and use case execution, I maintained strict quality standards. I also facilitated User Acceptance Testing (UAT) and provided training and demonstrations to audiences of all levels. Managing a Junior BA team, I mentored and guided their deliverables while focusing on strategic planning and delivering value to clients.

San Jose, Ca, Us

As a Software Engineer and Quality Assurance professional at eBay, I played a crucial role in planning, designing, and implementing performance testing environments. I directed load testing efforts to optimize system performance, identified and remediated issues, and instilled client confidence. Additionally, I collaborated with cross-functional teams, prioritized backlogs, reviewed user stories, and provided valuable feedback on user experience (UX) and performance. I excelled in Agile (Scrum) environments, leveraging Jira and Confluence for efficient defect resolution and testing.Key Achievements:Redesigned and implemented a robust performance test for major clients, enhancing system reliability.Increased system performance by 30% through identifying and addressing bottlenecks using load test iterations.Improved testing processes by enhancing design, test plans, test cases, and user stories through Microsoft Test Manager for automated testing.

San Jose, Ca, Us

At eBay, I demonstrated expertise as an Application Support Engineer, researching and troubleshooting application problems to ensure smooth operations. I maintained 100% system uptime during the deployment of client environments, oversaw software installation and maintenance, and optimized application performance. I provided advanced support to staff, diagnosing and resolving system issues, implementing software updates and patches, and configuring system workflows based on client specifications. My strong analytical, troubleshooting, and problem-solving skills were instrumental in providing efficient resolutions.

As a Client Account Manager and Application Support Specialist at eBay (formerly VendorNet/GSI Commerce), I managed client-vendor relationships, driving participation and software adoption. I successfully executed supplier onboarding procedures, delivering comprehensive trainings to hundreds of users on various Order Brokering Systems. I conducted product demonstrations, presentations, and facilitated User Acceptance Testing (UAT) sessions. Additionally, I mapped system integration and data integration points, configured applications, and tested system functionalities to ensure smooth operations for clients.

Us

As a SOC Analyst at ProtectPoint Security Inc, I monitored and triaged network activity, ensuring timely incident response and mitigation of serious attacks. Through my expertise in intrusion detection systems (IDS) and incident management, I played a crucial role in maintaining network security and safeguarding critical assets.

As a Deployment Support Specialist, I successfully deployed and installed workstations for major corporations, including Office Depot, HSBC, DHL, and JP Morgan Chase. I managed application migration and ensured a seamless transition to new systems, minimizing downtime and optimizing productivity.

Cooper City, Fl, Us

As an IT Technician at the Cooper City Police Department, I provided technical support to department staff and officers, maintaining software, hardware, and peripherals. I played a vital role in ensuring the smooth operation of computer systems, enhancing overall efficiency.

Bachelor In Business Administration, Management Information Systems (Cyber Security Focus)

Associate Of Arts - Aa, Computer/Information Technology Administration And Management